Bad insurance practices
My daughter started seeing Dr. Molen as a teenager. Now as an adult, returned for an implant. The office "got approval', the implant was completed. Then she gets a bill for 5000. She paid her 3800 deductible up front. She called the insurance person who was out multiple days but was told she would get a call back. She did not. Called again. Was told insurance person would be in tomorrow. She again was not and other front office was unable to help and seemed to have no clue what was going on. My daughter was upset and asked for someone who knew what they were doing to call her. The next day, got a call that she owed the money and they could see up a payment plan. Also said all appeals exhausted but Cigna told my daughter they had been unable to get a hold of the insurance person. Frustrating as we have known Dr. Molen for years but his from off and insurance practices suck, they seem to not care my daughter was stuck with the bill and why would they? She has to pay because they didn't do their job or get sent to collections. No way they appealed as this is work and hours on the phone with insurance. Unfortunate as I believe Dr. Molen is a truly great surgeon but I will deter people from. Going here now and my daughter will not be returning for her second implant. I will add to every public forum I can so the next unsuspecting patient won't have to deal with the untrained front office and sketchy billing practices.