As a long-time customer
As a long-time customer, I bought my 2026 planner for nothing: following your app update, my Smart Pen no longer works. After 2 weeks of customer support (via Messenger) going in circles and refusing to apply the 50% discount clearly displayed on your app, I am left with an unusable notebook. This is customer contempt and deceptive commercial practice, which has been reported to the AGCM. What do you intend to do concretely to resolve this situation immediately before I move on for good?




