Momentum Warranties Reviews 

7,612
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,248 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the friendly and knowledgeable staff for providing clear information, excellent guidance, and patient support during vehicle and warranty renewals. Reviewers consistently highlight the exceptionally smooth, entirely hassle-free process, noting that company representatives are polite, professional, and always available to answer any questions. However, some customers also noted deep frustration regarding persistent communication attempts, excessive follow-up phone calls, and frustrating delays when processing necessary garage repairs. A small group of reviewers experienced specific issues regarding warranty coverage limitations, reporting difficulties with claim rejections and unexpected policy restrictions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently polite,... See more

Warranty

Reviewers mention ambiguous feedback about warranty, as experiences with the service vary significantly.... See more

Service

Clients share positive opinions on service, highlighting how easy and seamless it is to renew policies and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the overall process as... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service so far , got 6 months free from dealer, and great offer to extend at a good price. It remains to be seen how they perform should I need to claim, but I had a warranty with them some yea... See more

Company replied

Rated 5 out of 5 stars

Very professional. Really had a good experience with Van supermarket. Michael was brilliant, nothing was too much trouble, Bradley was equally brilliant. Set everything up for tax & registering us as... See more

Company replied

Rated 5 out of 5 stars

Spoke to Ross, very helpful and polite, would definitely recommend Momentum, for your warranty. Took out extended 12 month warranty. Very good price for my Newley purchased VWT6 Vivante Campervan.

Company replied

Rated 5 out of 5 stars

Had a very good experience talking with Josh about extending my warranty for a further 12 months. Price was absolutely excellent and he was extremely pleasant to deal with. Would very happily recommen... See more

Company replied


Company details

  1. Auto Insurance Agency

Written by the company

Momentum Warranties Limited is a leading supplier of warranty products for franchised and used car dealers.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(7,612)

1,193 reviews in the last 12 months

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Rated 1 out of 5 stars

Hypocritical

I currently have Plan 2, which clearly states that the company will only replace parts with genuine manufacturer components.

When my vehicle required repairs, the company refused to authorise genuine manufacturer parts and instead would only fund cheap, non‑OEM alternatives. To make matters worse, they also would not cover the full labour costs provided in the repair quote, leaving me to pay the difference.

In my opinion, this is hypocritical: they insist on genuine parts in their policy, yet won’t actually approve them when needed. And if the cheaper part they authorised fails again, I have serious doubts they would cover it because it wouldn’t meet their own “genuine parts only” requirement.

July 28, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Charmaine,

We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.

Regards, Momentum

Rated 5 out of 5 stars

Steve explained all the contract in…

Steve explained all the contract in layman's terms I.liked what he told me

July 28, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Michael,

Thank you for your excellent 5-star review.

We are delighted to hear that you are happy with the warranty and the cover applied to your vehicle. Steve will be thrilled to know that you are happy with the service that you received from him, and that you found our process easy and comprehensive.

Regards, Momentum

Rated 5 out of 5 stars

Very easy to renew my warranty

Very easy to renew my warranty, provided with the information I needed, friendly and efficient service from Ross

July 28, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Linda,

We are very pleased to know that you had an excellent experience with Ross at Momentum and found our process easy and hassle-free. We always appreciate hearing about our customer’s feedback, and it is great to know that we answered any queries that you had efficiently.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Easy

Everything came through on time and warranty seems straight forward.

July 27, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Hazel,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Breakdown recovery

Really helpful guy. I'd missed the time to activate my 12 months breakdown recovery,but sent email,got a call back and all was sorted for me.

July 27, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Lisa,

Thank you for your kind review!

We are really pleased to hear that the activation process for your breakdown and warranty cover was quick and straightforward. It is great to know our team member was able to help and get you set up with the breakdown recovery. We appreciate your feedback and are glad you are happy with the service.

Regards, Momentum

Rated 5 out of 5 stars

Great and trust worthy

Great and trust worthy

July 27, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Aiden,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Matt Genuine Lad.

Matt has to be one of the most friendliest genuine person I have met, and dealt with when buying a car. No Hard sell no pushy sales patter, just gives you the information asked of him in a clear easy to understand way. Only has a small stock holding, but I looked at 4 and all were genuine and as described. I bought the mini cooper s countryman. Fabulous car for its age and the price was perfect for me. I had written my mini off a few weeks before so desperately needed another to get to my hospital appointments. Went to see it on Saturday 25th July, paid deposit and picked it up on the Sunday. The extra warranty he offers is outstanding for the price and the best I've ever seen in the second hand car section.
I would go back and buy again even though he isn't close.
Thanks so much matt.
Kelly

July 25, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Kelly,

Thank you for your lovely review!

We are delighted to hear that you had such an amazing experience when collecting your vehicle from your selling dealer. It is wonderful to know that the process was smooth and comfortable, and that the service you received met your expectations.

Regards, Momentum

Rated 5 out of 5 stars

Easy to set up

July 26, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

We are delighted to hear that you found our process straightforward and easy to set up.

Thank you for your excellent review.

Regards, Momentum

Rated 5 out of 5 stars

Great service

Great service, really helpful and car is amazing! Thank you!

July 25, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Kate,

Thank you for your lovely review!

We are delighted to hear that you had such an amazing experience when collecting your vehicle from your selling dealer. It is wonderful to know that the process was smooth and comfortable, and that the service you received met your expectations.

Regards, Momentum

Rated 5 out of 5 stars

Great warranty and customer service

July 25, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Lulian,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Good service

Good service

July 25, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Darren,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

I would recommend to anyone

Would recommend to anyone

July 24, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Joshua,

At Momentum, our helpful and friendly team pride themselves on providing an easy, quick and informative service to all of our customers. We really appreciate hearing our customers feedback, so it is great to hear about your positive experience with us.

Thank you for your excellent 5-star review and for recommending us.

Regards, Momentum

Rated 5 out of 5 stars

warranty claim approved and paid into…

warranty claim approved and paid into bank account within 24hrs. just renewed policy for a further 12 months at a very competitive price. excellent customer service, would highly recommend.

July 18, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

Thank you for your fantastic 5-star review.

We are pleased to hear you had a positive experience with your warranty claim. It is also great to know you have chosen to renew your policy with us and found our pricing competitive. We really appreciate your recommendation and look forward to continuing to provide you with excellent customer service over the coming year.

Regards, Momentum

Rated 5 out of 5 stars

Quick and simple and easy to understand

Quick and simple and easy to understand

July 24, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Ross,

Our helpful and friendly team at Momentum pride themselves on our customer services. We are very pleased to receive your positive feedback. It is great to know that you are happy with the service that you received, and that you found our process simple, easy and efficient.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 5 out of 5 stars

Professional and informative .

Professional and informative .

July 24, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi,

Thank you for your kind review!

We are delighted to hear you had such an efficient and high-quality experience. It is great to know our advisor was professional and knowledgeable throughout the process. We really appreciate your feedback and support!

Regards, Momentum

Rated 5 out of 5 stars

Josh made the process of renewing our…

Josh made the process of renewing our warranty and direct debit set up very easy.
Thank you.

July 24, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Christine,

Thank you for your excellent 5-star review.

Josh will be thrilled to hear about your positive experience with us, and that you are happy with the warranty and the cover applied to your vehicle. Our team at Momentum always aim to ensure that our customers receive a high-level quality of service, so it is great to hear that you are pleased with our process.

Regards, Momentum

Rated 1 out of 5 stars

constant emai/textl spamming

constant email spamming, have unsubscribed multiple times, yet constant emails and text messages, even calls. this company is a joke and i will be reporting, they call from multiple numbers to avoid number blocking, and still after 5 months of buying car im still be sent emails.
avoid this company like the plague

July 24, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Andy,

We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.

Regards, Momentum

Rated 5 out of 5 stars

Josh was very helpful and friendly

Josh was very helpful and friendly. Great experience. No pushy sales, just professional and knowledgeable.

July 23, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Sheila,

We are very pleased to hear that you had an excellent experience with us at Momentum. It is great to know that you found our process straightforward, quick and efficient. Josh will be delighted to receive your fantastic feedback on the service that he provided for you.

Thank you for your fantastic 5-star review.

Regards, Momentum

Rated 1 out of 5 stars

A waste of £700 for a 2 year warrenty

A waste of £700 for a 2 year warrenty. Tesla dont deal with you as a warrenty company and even though receipts were offered you wouldn't accept them. You never paid out on any of the problems I'd had. And then you have the cheek to offer me another warrenty as mines due to expire.. no thanks Stay clear

July 23, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Alex,

We would like to investigate this further for you but unfortunately you have not left us any details. Please send your warranty reference number and vehicle registration number to support@momentumwarranties.co.uk and our business support team will be happy to assist you.

Regards, Momentum

Rated 5 out of 5 stars

Friendly and Efficient

It was extremely easy getting Cover sorted with Momentum. We've been using them for years now. Was helped by Josh Melville, made everything simple and efficient. Will definitely be using them again.

July 23, 2026
Unprompted review
Momentum Warranties logo

Reply from Momentum Warranties

Hi Daniel,

We are very pleased to hear that you had an excellent experience with us at Momentum. It is great to know that you found our process straightforward, quick and efficient. Josh will be delighted to receive your fantastic feedback on the service that he provided for you.

Thank you for your fantastic 5-star review.

Regards, Momentum

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