Monarch Water Reviews 798

Richard was our engineer today and he was experienced, clean and personable. We were very pleased with his work…..

The bypass valve kit gives away and starts leaking. I installed this 2 years back and the valve has not started leaking. The valve is also not available easily in the market to replace it which makes it tricky to have water running untill the leak is sorted.

Dave W came as i wasn't sure the water softener was working well. He was very good, sorted the problem out in no time and also shared his knowledge and talked me through what he was doing. Thank you Dave 🙂

Richard came today to service our water softner.
He did a very thorough job taking great care to protect our wood flooring whilst working. Very happy with the service from Monarch.

Richard came to service and repair our softener. He was helpful, clear, instilled a sense of trust in the customer and had a genuine care for his work. He was knowledgeable and gave us helpful advice without seeming to just be out to sell us products. He was first rate and is did the company proud.

They were polite and explained what they were going to do, checked everything and change one part. Clean and tidy

A very satisfied customer
I had a 5 year old water softener that was put in by a company installing my new bathroom. Recently the water softener broke down. I contacted Monarch who informed me my appliance had never been registered but they would send an engineer to sort out the problem. Richard turned up, listened to my explanation and assured me he would sort it out so that when he left I would have a system working correctly. He worked quickly and carefully taking the system apart. He took care to explain everything to me, giving me all the information I needed to enable me to decide what I wanted him to do. The water softener had been installed incorrectly and had been very badly damaged in use. Richard gave me the option of repair but with a short period of use before it would need to be replaced or a new model that he could install straightaway. I decided to opt for a new Monarch water softener. Richard was very professional in his work and friendly and reassuring, clearing up the kitchen when he had finished. Once finished Richard explained how to make sure my system continued to work correctly. He answered all my questions. He helped me contact the office so I could sort out payment. Monarch emailed me all the paperwork to set up a service plan. When Richard came I was upset that my system had broken down. By the time he left I was very pleased with my new system and reassured the company would look after my system in the future. Richard was friendly and professional, an excellent Monarch employee. I am pleased to recommend this engineer and his company.

Excellent service of my water softener. The engineer, Richard Lawrence, turned up on time, serviced the unit with care, and was very polite and respectful of my property. Highly recommended.

Originally purchased a Monarch softener as recommended by my plumber. Claims to have a 7 year guarantee. Turns out you only get this if the unit is serviced every year. Very misleading.

Softener returned and another brand used instead.

Dave W carried out the service. He arrived promptly, was cheerful, helpful and clearly very professional. The annual service was conducted thoroughly and I learned more about the system than any manual could ever impart. A first class job, thank you.

Mick was excellent start to finish He arrived promptly. Such a lovely man. Fixed my water softener Machine. All up & running now replaced so many parts. He was down to earth & it was so nice talking to him.

Richard was very professional and helpful. Explain in details what was done and what i need to do going forward.

Great service completed by Richard Lawrence. Knowledgeable and professional throughout. Completed the service efficiently and provided us with some helpful information related to the unit. Visit was very much appreciated.

Richard was very resolved our problem efficiently and effectively. He was very courteous and informative.

Dave W fitted a new softener for us today. He communicated to let us know when he would arrive, was really punctual, answered all my questions, cleared up everything and packaged/separated up the softener so it was really easy and ready for me to take to the recycling centre. He was efficient, polite, friendly and a pleasure to have in our home.
I would highly recommend Monarch and the engineer Dave W.

Punctual attendance and a good professional service of our water filter.

Thanks for regular service punctually in arranged 2 hour slot. Job done without mess and lots of useful tips about the present and future use of the softener. Thanks Dave

Dave did a great job and thoroughly knowledgeable. Hope we get him again next time for service

David was on time very thorough and a pleasant charactor