MoneyPlus Advice Reviews 

339
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's helpfulness, understanding, and knowledge, which makes stressful situations much more manageable. People often praise the excellent customer service for providing clear explanations and a smooth user experience that alleviates anxiety. The overall service is described as incredibly supportive, offering relief and confidence to those dealing with difficult financial circumstances. However, some customers also noted dissatisfaction with the payment and debt management process, mentioning that the service did not always fully pay off debts as expected, sometimes leading to increased stress, unresolved creditor issues, or even higher overall costs than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as quick, helpful, and... See more

Service

People report positive experiences with service, often highlighting the quick resolution of issues and the... See more

Payment

Consumers find payment to be a negative and turbulent experience, with some reporting that their payments... See more

User experience

Users describe positive interactions with the user experience, highlighting how smooth and easy the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a relief to know that there was help available to me and so many options discussed. Ryan and Daniel were very compassionate and understanding they made the process so quick, I told them what I wa... See more

Rated 5 out of 5 stars

Amazing service. Communication was spot on. All advisors were extremely helpful and clear on how they explained things. Regular updates of how your debt is being managed and cleared. Helped me massive... See more

Rated 5 out of 5 stars

I want to say a big thank you to Wayne and Steve for all their help with my debt management plan. From the start they were both really kind, approachable, and understanding of my situation. They expla... See more

Rated 5 out of 5 stars

★★★★★ Excellent support – Wayne was brilliant I called MoneyPlus for debt help and spoke with Wayne. From the start he was calm, patient, and really took the time to listen to my situation. He... See more


Company details

  1. Debt Relief Service

Written by the company

With over 25 years of experience, MoneyPlus Advice has supported thousands of people in taking control of their finances and finding debt solutions that fit their needs. We’re here to guide you through a range of options to manage your debt effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

339 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(339)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Tracey today was the…

My experience with Tracey today was the most pleasant of phone calls, made me feel relaxed and was very patient with me, explaining everything as we went along,
So grateful for her help, she’s fantastic, so thankful for all her help, really do appreciate it.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Over the last few years I experienced…

Over the last few years I experienced issues with alcoholism and got myself into debt.
Trying to get myself back on track, I found most of my spare wages were going on debts, the interest mounting month by month.
I decided to give Money Plus a call to see if they could help. Spoke with Tony who had good knowledge and talked me through options open to me. He advised me a managed payment plan would be a good solution. This meant clearing the debts I owed with the interest frozen. All at an affordable monthly payment.
Really happy with the service and a big thank you to Tony.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

We recently had a financial advice call…

We recently had a financial advice call with Tony, and it was an incredibly helpful and reassuring experience. Tony was not only knowledgeable but also genuinely compassionate. He provided us with all the information we needed during a difficult financial time, and he did it with patience and clarity. What really stood out was how at ease he made us feel—he took the stress out of a very stressful situation. It’s rare to come across someone so professional yet so kind. Tony is truly excellent at what he does, and we’re incredibly grateful for his support.

May 12, 2025
Unprompted review
Rated 2 out of 5 stars

They charge you around £50 which would…

They charge you around £50 which would be better spent on your loans. Your creditors still send you letters so the hassle don't stop and I see no reason to use this company anymore.

April 18, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hello David, Thank you for your review, and we’re sorry to hear you’ve felt disappointed.

We’ve been in direct contact with you to address your concerns and have taken action as requested. It's always our aim to speak with your creditors on your behalf, though in some cases, letters may still arrive due to automated systems beyond our control. When this happens, we're here to help resolve things quickly.

If you need anything else, feel free to reach us on 0161 837 4000 or at info@moneyplus.com.

Best wishes,
Holly
MoneyPlus

Rated 1 out of 5 stars

constantly harassing me with phone calls

constantly spamming me with calls even after telling them not to call anymore. tried blocking their numbers but they keep calling with different numbers.

April 16, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Mo,

Thank you for your feedback.

We understand that unwanted contact can be frustrating. In order for us to ensure your contact details are fully removed from our systems and no further calls are made, please get in touch with us on 0161 837 4000 or email info@moneyplus.com.
We’ll make sure this is addressed promptly.

Best regards,
Holly
MoneyPlus

Rated 1 out of 5 stars

Like others have said

Like others have said, this company keep harassing me with calls. I will be contacting the police if this doesn't stop. I suggest you remove my details!

April 14, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Alex,

Thank you for your feedback. It’s never our intention to make anyone feel harassed, and we completely understand how frustrating unwanted contact can be.

We’ll ensure your details are removed from our records and that all contact stops immediately.

If there’s anything else we can do, or if you’d prefer to speak to someone directly, feel free to call us on 0161 837 4000 or email info@moneyplus.com.

We trust this resolves the matter for you.

Best wishes,
Holly
MoneyPlus

Rated 1 out of 5 stars

I have no idea how they got my number…

I have no idea how they got my number but they are calling me several times a day and even after blocking their number they are still leaving me voicemails. I have asked for the contact to stop but it continues, if it doesn’t stop soon I’ll be forced to go to the police.

March 25, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Francesca

Thank you for your review. We're really sorry to hear that our contact felt overwhelming, and we understand this can be a frustrating experience.

It looks like your details came through via one of our online adverts. We’ve now removed your information, and you won’t receive any further contact from us.

We’re also looking into why an opt-out message wasn’t sent as expected, and plan on making some changes to reduce how often we reach out in the future.

Thanks again for bringing this to our attention.

Best wishes

Holly
MoneyPlus

Rated 5 out of 5 stars

To all the team at money plus

To all the team at money plus, especially the people who have dealt with me personally. Want to take this moment to thank each and every one of you for helping me through my debt. It was very hard for me to ask for help when I fell into debt, but your professional job that you all do, you all do made me feel at ease, which made me understand and work to a goal of debt free. Once again, thank you for your help, and I hope I don't need you again in the future, but if I did, you would be my first call

March 22, 2025
Unprompted review
Rated 1 out of 5 stars

Got so much bad I could say about this…

Got so much bad I could say about this company, I don't usually write reviews, but the constant phone calls and text messages is getting beyond harassment now!
Firstly I was led to believe this would help solve all my issues and at first it did, it rolled them all into one and I went on oblivious, until I went to get a phone contract, not possible (got told it wouldn't stop me) and other little things I was refused, so that annoyed me, then it come to my yearly review and oh my gosh, a possessive ex boyfriend would never be this bad, multiple calls and texts a day from different numbers, constant. Even the day after bloody boxing day, it was ridiculous, the I went to go do it online and I noticed over... Yes OVER half of what I was paying them towards my "debts" was being took by them just as payment, I believe I paid around 80 and 50 quid was going to them, at this rate I said screw the plan, cancel it, I will sort the debts out myself, they said that's fine, guess what, I still get multiple texts and calls a day, and literally as I'm writing this they just called me for the 4th time today, I can't man, it's unhealthy, it's making me want to change my phone number, it's mentally stressing me, they are money bullies!

February 25, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Kimberley,

Thank you for your feedback. We never want our contact to feel overwhelming, and we’re sorry if it’s felt that way. When your plan has ended, the calls and messages will stop.

We need to speak to you in order to fully close your plan. Please look out for one final call from us, or feel free to get in touch at 0161 837 4000 or info@moneyplus.com at your convenience.

Visit MoneyHelper.org.uk for free, impartial guidance.

Best wishes,
Holly
MoneyPlus

Rated 5 out of 5 stars

Best service I’ve had

I felt so anxious calling but got put through to Wayne who had to be the most helpful person I’ve met! Not only that, but he’s so funny and lovely to speak too, he took away to stress of sorting a plan, and it almost felt like I was just chatting to a friend by the end of it. They relieved me of so much pressure when it comes to my debt and I’d 100% recommend them to anyone.

February 24, 2025
Unprompted review
Rated 2 out of 5 stars

Started off well

Started off well, ease of sorting out debts and being able to see each debt clearly. Contacting them is good, quick to respond etc, however reviewed this year and went on my payments and they’ve been taking two lots of fees around 40 to 48 a month when i have only been paying £181. Thats half of what I'm paying in fees, so my debt isn't really going down, the fees are so expensive you will never be debt free. Advice to shop around look at fees. Contacted them to ask why they've took double fee payments last three months awaiting response. Just be careful they sell you like a ideal solution to be debt free but with the fee it will take you triple the time.

February 9, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Celine,

I'm sorry to hear there’s been an issue with your payments. We're looking into this now and will be in touch soon—please keep an eye out for our call.

Thanks,
Holly @ MoneyPlus

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