MoneyPlus Advice Reviews 

337
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's helpfulness, understanding, and knowledge, which makes stressful situations much more manageable. People often praise the excellent customer service for providing clear explanations and a smooth user experience that alleviates anxiety. The overall service is described as incredibly supportive, offering relief and confidence to those dealing with difficult financial circumstances. However, some customers also noted dissatisfaction with the payment and debt management process, mentioning that the service did not always fully pay off debts as expected, sometimes leading to increased stress, unresolved creditor issues, or even higher overall costs than anticipated.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as quick, helpful, and... See more

Service

People report positive experiences with service, often highlighting the quick resolution of issues and the... See more

Payment

Consumers find payment to be a negative and turbulent experience, with some reporting that their payments... See more

User experience

Users describe positive interactions with the user experience, highlighting how smooth and easy the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a relief to know that there was help available to me and so many options discussed. Ryan and Daniel were very compassionate and understanding they made the process so quick, I told them what I wa... See more

Rated 5 out of 5 stars

Amazing service. Communication was spot on. All advisors were extremely helpful and clear on how they explained things. Regular updates of how your debt is being managed and cleared. Helped me massive... See more

Rated 5 out of 5 stars

I want to say a big thank you to Wayne and Steve for all their help with my debt management plan. From the start they were both really kind, approachable, and understanding of my situation. They expla... See more

Rated 5 out of 5 stars

★★★★★ Excellent support – Wayne was brilliant I called MoneyPlus for debt help and spoke with Wayne. From the start he was calm, patient, and really took the time to listen to my situation. He... See more


Company details

  1. Debt Relief Service

Written by the company

With over 25 years of experience, MoneyPlus Advice has supported thousands of people in taking control of their finances and finding debt solutions that fit their needs. We’re here to guide you through a range of options to manage your debt effectively.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

337 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(337)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

More stress than it’s worth your led to…

More stress than it’s worth your led to believe they pay the debts off and you pay them. It’s not true they just pay the interest and give you more stress of arrear letters

August 16, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi there

I’m sorry to hear your experience has felt stressful. We’d really like the chance to go through this with you and review your plan to make sure everything’s working as it should. Please get in touch with us on 0161 837 4000 or at info@moneyplus.com
so we can help.

Best

Holly
MoneyPlus

Rated 1 out of 5 stars

Got told my creditors froze interest…

Got told my creditors froze interest charges etc but they haven't. My total owed is rising monthly. Should have researched more instead of falling for their charm.

August 14, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Scott

I’m sorry to hear about your experience. While we can’t guarantee every creditor will freeze interest or charges, we’d really like the chance to review your plan with you. Please feel free to get in touch at a time that’s convenient on 0161 837 4000 or info@moneyplus.com


Best

Holly
MoneyPlus

Rated 5 out of 5 stars

Speaking with Wayne, Steve and Yousef

Speaking with Wayne, Steve and Yousef was extremely helpful.
At a time when I felt I was stuck and unsure of what to do next or where to go, the information and advice I was given has helped me in ways I cannot thank.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Jacob was amazing

Jacob was amazing. I felt a weight lifted within half hour discussion. Very supportive and understanding. I’m so pleased I called the service

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!++ couldn't have asked for better.

Daniel helped me so much so did the guy before him, I couldn't praise them enough for being so helpful and friendly plus reassuring everything for me.
Both of you are stars! Thankyou for making me feel relaxed and comfortable with everything.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

What a relief to that there was help…

What a relief to know that there was help available to me and so many options discussed. Ryan and Daniel were very compassionate and understanding they made the process so quick, I told them what I wanted and what I wish to happen but their vast knowledge gave me a better option. We're both on my side from the very begining and I could feel they wanted to remedy my cause swiftly. Many thanks to them both

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

The worst company ever

The worst company ever. 3 years they full me and always asked more and more money . My debit was 4000 they took from me over 7000 pounds . Don’t ever ho for Money plus advice. You put yourself in more debits ever

August 11, 2025
Unprompted review
MoneyPlus Advice logo

Reply from MoneyPlus Advice

Hi Margit

We’re sorry to hear you’ve felt disappointed with your experience. At MoneyPlus, we always aim to be transparent about how our plans work, including any fees, and to support customers in managing their debts in a way that’s affordable and sustainable. I understand you’ve already spoken with our team to address your concerns, but please don’t hesitate to get back in touch if there’s anything more we can do to help. You can reach us on 0161 837 4000 or at info@moneyplus.com.

Best wishes

Holly
MoneyPlus

Rated 5 out of 5 stars

Non judgmental kindness

I had made a bit of a mistake whilst filling in my annual review. I phoned to explain my mistake and firstly spoke to (I think) Tony. I was as always greeted with a warm and kindly manner and was reassured that I would be helped. I was phoned on time the next day by Josh. I felt immediately at ease and the issue was sorted in no time. He showed such kindness, respect and professionalism. What a great ambassador for your company. Thank you Josh.

August 8, 2025
Unprompted review

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