Have tried numerous times to switch broadband companies and claim the vouchers via Broadband Genie. The application has been blocked each time despite trying 3 different companies. Able to do directl... See more
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Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.
Contact info
1 Dean Street, W1D 3RB, London, United Kingdom
- furtherhelp@moneysavingexpert.com
- www.moneysavingexpert.com
Replied to 22% of negative reviews
Typically replies within 1 week
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ID mobile / Gift cloud vouchers b offers not being honoured
În August 2024 took out an offer through MSE for ID mobile that included a £35 Amazon or Curry’s voucher but haven't received anything. Have spent several months trying to resolve this with gift cloud and ID mobile. Both companies are completely useless and refusing to honour the offer. Please remove from the MSE website as it is a scam. My father did the same offer shortly after me and has also been told he is getting nothing.
Promises never kept
I changed my energy tariff through this website. I completed all the forms online including my bank details for payment for the new contract. 2 weeks still nothing. Chased them up several times. Nothing. They kept replying with "we will get back to you". Useless.

Reply from MoneySavingExpert.com
An article regarding wills and what…
An article regarding wills and what happens if the solicitors you took the will out with go close down. There is no back up, you loose your money unless you're happy to go to another firm of solicitors to sort it out. And unless you take out another will to override the first one, it could be out there somewhere.
Energy club not what it was.
Always look at the site and have benefitted from the advice given numerous times. I have, however, found that the energy club element is not to be trusted.
Am meticulous about entering my current deal, and find that the recommended deal quoting a £348 saving over 12 months is false. Took the time to do my own calculations, making the energy club a waste of time, and the saving would actually be £60 over 12 months, and a £100 leaving penalty for both gas and electricity!
Nothing More Than An Scam Affiliate Site
Let's be honest Money Saving Expert and Martin Lewis are nothing more than an simple 'affiliate' and looking at the reviews below they are giving out false information and expired offers.
In the majority of cases it's cheaper to contact the company direct and ask for current offers rather than clicking links on MSE and giving ML your money.
ME recommended BeFibre DONT get BEFIBRE
ME recommended BeFibre - How can you recommend a company that have no Parental Control?
I thought Internet Safety would be high on your priority list?
Fake offers
În September I had an offer through them for mobile that included Amazon voucher haven't received yet. In March I took another offer for energy theft include a voucher /cashback offer. I bet I won't get that either
Gas and electricity switching false information
I made an online request for a gas and electricity comparison quote and was offered a British Gas account. Figures of 24.45 kWh (electricity)and 6.35 kWh (gas) were quoted and I was told I would save over £65 per month on the recommended DDR to my current supplier Octopus. The person I spoke to told me the kWh figures I was currently paying were higher but when I checked my account I was in fact paying a cheaper rate than he was trying to get me to switch to. This is despite the fact I had supplied information about the rate I was currently paying to money saving expert. Had I not double checked, the switch would have ended up costing me an extra £292.08 per year on a 2 year contract, so another £584.16 in total!!! Plus if I wanted to extract myself from the contract with British Gas at any point it would cost a further £150 in exit fees!!! I’m now left wondering how many people have ended up being persuaded to switch by this company and actually ending up being even worse off than they already are!!! I thought this was a company I could trust but I will never use them again

Reply from MoneySavingExpert.com
Promised 70 £vouchers to take SKY…
Promised 70 £vouchers to take SKY broadband & phone no need to say that NEVER RECEIVED It and despite my efforts I got a case number and nothing happened, MSE hides behind a ghost company (if ever it exists) to waste your time. The UK is probably the only country in the world that allowed such a Farce to continue and make millions from it. Avoid it. Date of experience April /may 2024.
If I change my Tariff through your form…
If I change my Tariff through your form I will be charged £100 exit fee £50 Gas £50 for electric. When I go to my account on BS I can exit for free changing from one fixed tariff to another. Is this accurate?

Reply from MoneySavingExpert.com
Bad advice from martin Lewis
Took the advice of martin Lewis on my pension investment. Lost £150 in its value in first month. Cheers. May as well asked Rachel Reeves for advice. But I guess she would of took the money in tax instead
MSE leading customers to very poor suppliers
Ok so why is this “trusted” source and ML featuring companies such as Tomato Energy who have failed over a month to switch supply because of an issue they cant/dont bother to explain. This is the worst customer experience I gave ever, ever had and I was led there by MSE. I honestly did not expect this from what I believed was a reputable site and business
The inaccurate information he give…
The inaccurate information he give about saving money on energy is wrong. NO MATTER WHAT CUSTOMERS DO, THE PRICES STILL GO UP and that's because of GREEDY BARSTEWARDS and no other reason. He should tell it straight
Not a great website to use
Not a great website to use , joined the forum to advise others how trade centre wales are ripping off its customers , and within a day or so i had the post removed due to " While we appreciate that users may have had problems dealing with companies, for legal reasons we do not permit direct allegations of illegal activity against named individuals or businesses. " clearly looks to me like they may have some affiliation with trade centre wales , to make sure they don't receive a bad name !! Trade centre wales are scamming customers with a lifetime policy that is not worth the paper its written on , yet this website does not want this info put out on their website site !! not a great forum , there are better ones out there !! who appreciate the truth !!
Martin Lewis you are Not people man. Shame on You!!!
Being encouraged by Martin Lewis to apply for Universal credit. I am only one working with family of two children, gone through all the work and appointments to find out I am not eligible, and I am way less what he advised. Misleading nothing else than con artist like plenty around. Shame on You!!!
I thought I had found a real gem until.........
When I saw the Go-chef I thought it was exactly what I needed. It was so easy to set the cooking time and temperarure and was reasonably priced depending where you bought it from costs between £60 and £95.
The first time I used it I did some sausages OK and I liked the idea of being able to see the food inside through the clear glass top. The second time I used it it it filled the kitchen with smoke and set my house alarms off. A small amount of fat was in the bottom and it seems that was a problem for it.
I returned it to JML and accepted the option to replace it as I liked it and thought I had just been unlucky.
I received the replacement but it died when used for the third time.
I contacted the supplier and there was no apology but they did say they were surprised because it was one of their.most successful products.
Again I returned it wondering how I had been so unlucky.
I am really disappointed because I really liked it. Just a shame because it frightened me and caused so much hassle.
Scammed by the man who was supposed to…
Scammed by the man who was supposed to be against them!
When I complained to customer service about the problems I’d incurred through taking out a policy and quickly cancelling it with one of his best suppliers/quotes they said they couldn’t remove them from their list because they had a fixed financial agreement with them. You are not getting impartial advice from his website you are just making this guy richer. Dont
MARTIN LEWIS ENERGY LED TO CALLS from B.GAS & SCOT POWER IRRITATEING…
I looked at energy club martin lewis see if they offered better deal, i got irritateing calls from british gas & scotish power niether of which i would ever use as energy supplier. Haveing bad service from both in past. Disapointed had block their numbers, martin lewis what happened to energy club you once did . Disapointed
Martin Lewis help site is no longer ,its faiien.
Time for Martin Lewis to have rest
Time for Martin Lewis to have a rest, and get if his high horse. States the obvious, and is most irritating.
Definitely misleading
Honestly the guy that came to my door was really nice, phone lines were also good, but the information was really misleading, I feel that this was down to the tablet and not the guy at my door, after running a couple of checks on my energy consumption and price it was discovered that I could save over 300 per year across gas and electric, this was not the case as I checked my price list after and found out that because I dont have a standing charge the first 2kwh is charged at a slightly higher rate, so their calculations were based of this number, it turns out that this slight increase is actually cheaper than the standing charge they were going to lut me on and the rate I was going to be on per kWh was slightly more than it was originally
Overall I'm not impressed with the information.
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