MoneySavingExpert.com Reviews 783

TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, most reviewers were unhappy with their experience overall. Many people encountered difficulties with the website, including issues with password resets, login problems, and features not functioning as expected, such as the energy club not accurately reflecting tariffs or savings. Customers also reported problems with contacting the company, often receiving unhelpful stock replies or being unable to reach a representative for assistance. Some people were dissatisfied with the service, mentioning that promised cashback or payments were not received, and that advice given led to increased bills or unexpected exit fees. There were also concerns regarding pricing, with some finding that the deals offered were not as competitive as advertised or that their current rates were better. However, some customers also noted that the site provided useful financial information and helped them save money on various services like car insurance and energy deals.

What people talk about most

Website

Reviewers mention ambiguous feedback about the website. Many customers praise the site for its helpful... See more

Price

Users describe ambiguous interactions with price. While some customers report significant savings, such as... See more

Service

Consumers find service to be ambiguous, with some reporting significant issues. For example, some experienced... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers express frustration with difficulties reaching... See more

Payment

Customers consistently note ambiguous experiences with payment. Many report issues with erroneous transfers,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Have tried numerous times to switch broadband companies and claim the vouchers via Broadband Genie. The application has been blocked each time despite trying 3 different companies. Able to do directl... See more

Rated 2 out of 5 stars

An article regarding wills and what happens if the solicitors you took the will out with go close down. There is no back up, you loose your money unless you're happy to go to another firm of solicito... See more

Rated 2 out of 5 stars

MSE have a car insurance comparison app. Have just spent over an hour filling this in. It did not recognise my password from the previous time and did not send a link to change it. All data lost so ha... See more

Rated 2 out of 5 stars

For collection Travel money site only shows M&S for FX - also rate shown is not carried over to M&S website!!


Company details

  1. News Service

Written by the company

Created by Martin Lewis on Feb 03 for just £100, MSE's ethical stance and Consumer Revenge approach have made it the UK's official no. 1 money site with over 10 million unique users a month and its forum is the UK's 7th biggest social network on its own steam. The average person in the UK can give themselves the equivalent of a 25% pay rise, by being an active, savvy consumer and shifting to the very best deals; our site's here to show you how.


Contact info

2.0

Poor

TrustScore 2 out of 5

783 reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

ID mobile / Gift cloud vouchers b offers not being honoured

În August 2024 took out an offer through MSE for ID mobile that included a £35 Amazon or Curry’s voucher but haven't received anything. Have spent several months trying to resolve this with gift cloud and ID mobile. Both companies are completely useless and refusing to honour the offer. Please remove from the MSE website as it is a scam. My father did the same offer shortly after me and has also been told he is getting nothing.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Promises never kept

I changed my energy tariff through this website. I completed all the forms online including my bank details for payment for the new contract. 2 weeks still nothing. Chased them up several times. Nothing. They kept replying with "we will get back to you". Useless.

May 26, 2025
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Richard,

I'm sorry you've had trouble with your energy switch. We reached out to the provider, who confirmed they were experiencing a delay and that all tariff changes would be processed and backdated. Please let us know if you have any further trouble though, as we're happy to escalate this to the provider for you.

Regards,
MSE User Relations team

Rated 2 out of 5 stars

An article regarding wills and what…

An article regarding wills and what happens if the solicitors you took the will out with go close down. There is no back up, you loose your money unless you're happy to go to another firm of solicitors to sort it out. And unless you take out another will to override the first one, it could be out there somewhere.

May 29, 2025
Unprompted review
Rated 3 out of 5 stars

Energy club not what it was.

Always look at the site and have benefitted from the advice given numerous times. I have, however, found that the energy club element is not to be trusted.
Am meticulous about entering my current deal, and find that the recommended deal quoting a £348 saving over 12 months is false. Took the time to do my own calculations, making the energy club a waste of time, and the saving would actually be £60 over 12 months, and a £100 leaving penalty for both gas and electricity!

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Nothing More Than An Scam Affiliate Site

Let's be honest Money Saving Expert and Martin Lewis are nothing more than an simple 'affiliate' and looking at the reviews below they are giving out false information and expired offers.

In the majority of cases it's cheaper to contact the company direct and ask for current offers rather than clicking links on MSE and giving ML your money.

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

Fake offers

În September I had an offer through them for mobile that included Amazon voucher haven't received yet. In March I took another offer for energy theft include a voucher /cashback offer. I bet I won't get that either

September 24, 2024
Unprompted review
Rated 1 out of 5 stars

Gas and electricity switching false information

I made an online request for a gas and electricity comparison quote and was offered a British Gas account. Figures of 24.45 kWh (electricity)and 6.35 kWh (gas) were quoted and I was told I would save over £65 per month on the recommended DDR to my current supplier Octopus. The person I spoke to told me the kWh figures I was currently paying were higher but when I checked my account I was in fact paying a cheaper rate than he was trying to get me to switch to. This is despite the fact I had supplied information about the rate I was currently paying to money saving expert. Had I not double checked, the switch would have ended up costing me an extra £292.08 per year on a 2 year contract, so another £584.16 in total!!! Plus if I wanted to extract myself from the contract with British Gas at any point it would cost a further £150 in exit fees!!! I’m now left wondering how many people have ended up being persuaded to switch by this company and actually ending up being even worse off than they already are!!! I thought this was a company I could trust but I will never use them again

April 2, 2025
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Nicola,

Thanks for letting us know about this. So that we can look at previous correspondence, can you please email EnergyClub@MoneySavingExpert.com with the subject line "Trustpilot"?

Hope to hear from you soon.

MSE User Relations Team

Rated 1 out of 5 stars

Promised 70 £vouchers to take SKY…

Promised 70 £vouchers to take SKY broadband & phone no need to say that NEVER RECEIVED It and despite my efforts I got a case number and nothing happened, MSE hides behind a ghost company (if ever it exists) to waste your time. The UK is probably the only country in the world that allowed such a Farce to continue and make millions from it. Avoid it. Date of experience April /may 2024.

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

If I change my Tariff through your form…

If I change my Tariff through your form I will be charged £100 exit fee £50 Gas £50 for electric. When I go to my account on BS I can exit for free changing from one fixed tariff to another. Is this accurate?

March 28, 2025
Unprompted review
MoneySavingExpert.com logo

Reply from MoneySavingExpert.com

Hi Iris,

If you're looking to switch to the British Gas 'Fixed Tariff v49' plan, it has £50 per fuel early exit fees, but you won't be charged them if moving to another British Gas fixed tariff.

Thanks,

MSE User Relations Team

Rated 1 out of 5 stars

Bad advice from martin Lewis

Took the advice of martin Lewis on my pension investment. Lost £150 in its value in first month. Cheers. May as well asked Rachel Reeves for advice. But I guess she would of took the money in tax instead

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

MSE leading customers to very poor suppliers

Ok so why is this “trusted” source and ML featuring companies such as Tomato Energy who have failed over a month to switch supply because of an issue they cant/dont bother to explain. This is the worst customer experience I gave ever, ever had and I was led there by MSE. I honestly did not expect this from what I believed was a reputable site and business

March 11, 2025
Unprompted review
Rated 1 out of 5 stars

The inaccurate information he give…

The inaccurate information he give about saving money on energy is wrong. NO MATTER WHAT CUSTOMERS DO, THE PRICES STILL GO UP and that's because of GREEDY BARSTEWARDS and no other reason. He should tell it straight

February 27, 2025
Unprompted review
Rated 1 out of 5 stars

Not a great website to use

Not a great website to use , joined the forum to advise others how trade centre wales are ripping off its customers , and within a day or so i had the post removed due to " While we appreciate that users may have had problems dealing with companies, for legal reasons we do not permit direct allegations of illegal activity against named individuals or businesses. " clearly looks to me like they may have some affiliation with trade centre wales , to make sure they don't receive a bad name !! Trade centre wales are scamming customers with a lifetime policy that is not worth the paper its written on , yet this website does not want this info put out on their website site !! not a great forum , there are better ones out there !! who appreciate the truth !!

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

Martin Lewis you are Not people man. Shame on You!!!

Being encouraged by Martin Lewis to apply for Universal credit. I am only one working with family of two children, gone through all the work and appointments to find out I am not eligible, and I am way less what he advised. Misleading nothing else than con artist like plenty around. Shame on You!!!

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

I thought I had found a real gem until.........

When I saw the Go-chef I thought it was exactly what I needed. It was so easy to set the cooking time and temperarure and was reasonably priced depending where you bought it from costs between £60 and £95.
The first time I used it I did some sausages OK and I liked the idea of being able to see the food inside through the clear glass top. The second time I used it it it filled the kitchen with smoke and set my house alarms off. A small amount of fat was in the bottom and it seems that was a problem for it.
I returned it to JML and accepted the option to replace it as I liked it and thought I had just been unlucky.
I received the replacement but it died when used for the third time.
I contacted the supplier and there was no apology but they did say they were surprised because it was one of their.most successful products.
Again I returned it wondering how I had been so unlucky.
I am really disappointed because I really liked it. Just a shame because it frightened me and caused so much hassle.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed by the man who was supposed to…

Scammed by the man who was supposed to be against them!
When I complained to customer service about the problems I’d incurred through taking out a policy and quickly cancelling it with one of his best suppliers/quotes they said they couldn’t remove them from their list because they had a fixed financial agreement with them. You are not getting impartial advice from his website you are just making this guy richer. Dont

January 4, 2025
Unprompted review
Rated 2 out of 5 stars

MARTIN LEWIS ENERGY LED TO CALLS from B.GAS & SCOT POWER IRRITATEING…

I looked at energy club martin lewis see if they offered better deal, i got irritateing calls from british gas & scotish power niether of which i would ever use as energy supplier. Haveing bad service from both in past. Disapointed had block their numbers, martin lewis what happened to energy club you once did . Disapointed
Martin Lewis help site is no longer ,its faiien.

February 11, 2025
Unprompted review
Rated 2 out of 5 stars

Definitely misleading

Honestly the guy that came to my door was really nice, phone lines were also good, but the information was really misleading, I feel that this was down to the tablet and not the guy at my door, after running a couple of checks on my energy consumption and price it was discovered that I could save over 300 per year across gas and electric, this was not the case as I checked my price list after and found out that because I dont have a standing charge the first 2kwh is charged at a slightly higher rate, so their calculations were based of this number, it turns out that this slight increase is actually cheaper than the standing charge they were going to lut me on and the rate I was going to be on per kWh was slightly more than it was originally

Overall I'm not impressed with the information.

January 29, 2025
Unprompted review

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