Consistently excellent customer service from Monica Vinader - they never disappoint!! All other businesses should learn from them. I was helped today by Cora and Rumaanah who dealt with my problem i... See more
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Review summary
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Reviews shaping this summary
Amazing customer service experience. I ordered bangles online for next day delivery but only put one gift bag by mistake. I phoned customer services and spoke to Harley, he was extremely helpful and... See more
Company replied
Cannot rate Monica Vinader at the TraffordCentre enough! Went in with my mum to buy some earrings and Sunia was absolutely brilliant, so attentive and really took the time to help us find the perfect... See more
Company replied
Great service and prompt delivery. Silver earrings lovely but very hard to get on. I feel they will not last long which is worrying as they were expensive. Everything else I have had from Monica V... See more
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Company details
About Monica Vinader
Written by the company
About Monica Vinader
Made to empower, uplift and endure. Monica Vinader pioneered high-quality, affordable luxury jewellery that helps you feel more like you.
Monica's unique designs are sustainably made and have a diverse celebrity following, including Bella Hadid, Olivia Palermo and the Duchess of Cambridge.
And, more importantly, they're worn by you. An MV piece is a memento you can keep close every day.
Contact info
Holkham Studios, NR23 1SH, Wells-next-the-Sea, United Kingdom
- 0208 787 5777
- www.monicavinader.com
4.7
Excellent
27K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Great service and prompt delivery
Great service and prompt delivery.
Silver earrings lovely but very hard to get on. I feel they will not last long which is worrying as they were expensive.
Everything else I have had from Monica Vinader I have lived, my favourite jewellery but disappointed in these earrings.
April 22, 2026
Reply from Monica Vinader
Hi Cathy,
Thanks so much for this wonderful 5 star review, please do reach out to the team about your recent purchase and we can look to assist you if they are not exactly what you hoped.
Customer care can be reached at customercare@monicavinader.com.
Lois
Team MV <3
Fantastic shop assistant!
Very friendly and helpful shop assistant. Sorted what I wanted quickly and I came out a very happy customer!
April 19, 2026
Reply from Monica Vinader
Thank you so much for taking the time to leave us a lovely review Rachael. We are so happy to hear that you enjoyed your experience in store and hope to welcome you back in the future!
- Sandra, Team MV
Thank you Mariam! 😊
One of the best customer experiences I have received! Had some issues with my order and was feeling very stressed. Mariam helped me resolve my issue quite quickly and very smoothly. Very impressed with her skills and service and I am very thankful for all her help. Thanks again! 😊❤️
April 24, 2026
Unprompted review
Reply from Monica Vinader
Hiya, Thanks for taking the time to leave this wonderful feedback! We're so happy to hear that Mariam was able to ease your stress and assist with your order queries. I'll be sure to let her know! Please don't hesitate to reach out in the future if we can assist with anything else and we'd be happy to help. Thanks again - Maya, The MV Team x
Sandra was incredibly helpful and…
Sandra was incredibly helpful and efficient and sorting an issue with stocks at specific stores. Very good service indeed.
April 24, 2026
Unprompted review
Reply from Monica Vinader
Hi Charlie, thank you so much for taking the time to leave this lovely review. I am so glad that Sandra was cable to help with your query, I will be sure to pass on your kind words. If there is anything else that I can assist with then please don't hesitate to reach out! Aidan, MV Team💎
Fabulous company to deal with
Fabulous company to deal with. I had to contact a customer service adviser (Maya) via the online chat as I messed up the order. She resolved everything within minutes. Cannot recommend them enough, helpful, professional and attentive!
Fantastic :)
April 24, 2026
Unprompted review
Reply from Monica Vinader
Hi Amanda! Thanks so much for your great review and kind words for us and our fabulous agent Maya! So great to see they were able to resolve this for you so quickly :) Thanks so much again!
Reply from Monica Vinader
Thanks so much for this great review Sylvia <3
Not as described
Very disappointed with my purchase. It is not as described. I ordered a RED January birthstone locket and chain which was described as red and appeared in photos to be red. It is in fact ORANGE and I can not now gift this to my sister and can not return item as it has been engraved. Wasted my money
April 22, 2026
Reply from Monica Vinader
Hello There Patricia, thank you for sharing your feedback on our gorgeous January Birthstone Locket that has unfortunately arrived out of alignment with your wishes - we're sorry to hear this about this special gift. We would be more than happy to have a look at the hue variation you received of the Red Onyx since the paler stones can catch the light differently than more opaque natural variations but let's go over yours together and see if we can help. Please reach out to us at Customercare@monicavinader.com with your order number and we would be absolutely open to go over this gift together when you have the time ~ Jordan, team MV x
Maya is very helpful and understanding
Maya is very helpful and understanding
April 23, 2026
Unprompted review
Reply from Monica Vinader
Hi Naimeng, Thank you for such a lovely review of our wonderful Maya! I am so pleased to hear she was able to support you and we hope you adore your new piece/s :D
The bracelet I bought is very thin and…
The bracelet I bought is very thin and looks fragile. For people who receive it as a gift and who don't know this brand, it's looks like a "lambda" gift. Which is a shame especially because the jewelry is tailored made with 18 c gold... but it looks disappointing as a gift to offer. It doesn't look as a good value for money.
April 22, 2026
Reply from Monica Vinader
Hello Annie,
Thank you for your feedback, and I am so sorry to hear that this piece is not as expected.
We would love to help resolve this for you and look to have it replaced with something else from our collection that you love and would love to gift. Please email us at customercare@onicavinader.com with the subject FAO Cora, and I would like to personally assist you with this.
Thanks again for reaching out. I hope to hear from you and for us to make this right 😊
Cora, The MV Team x
Outstanding service and quality as…
Outstanding service and quality as always. Have many pieces and grateful for the 5 year warranty especially on the Vermeil pieces.
Always had excellent service and communication. 100% recommend
April 22, 2026
Reply from Monica Vinader
Hello Michelle, Thank you for taking the time to leave us such lovely feedback. I am so pleased to hear off the positive customer experience you have had, and we look forward to welcoming you back! MJ, the MV Team
It was a breeze to check out and the…
It was a breeze to check out and the site has so much variety!
April 22, 2026
Reply from Monica Vinader
Hi Lorenzo, thank you for your lovely feedback! We're so pleased to hear you were able to place your order easily, and found so many pieces to choose from - we hope you love your new jewellery. We can't wait to welcome you back again soon to add more beautiful pieces to your MV collection! Salma, The MV Team x
Reply from Monica Vinader
Hi Amanda,
Thank you so much for taking the time to leave your wonderful feedback. We are absolutely delighted to hear that you love your new piece and had such a positive experience with our customer service team. We truly appreciate your kind words and your support.
Harley
The MV Team x
Exchanged for the correct size ring 3 times
Great repair, exchange and warranty process. So happy with all my MV purchases!
April 22, 2026
Reply from Monica Vinader
Hi Kirsty,
Thank you for taking the time to leave us a review, we really do appreciate the feedback. I am so pleased to hear that you have had a great experience shopping with us and rate the service we provide! If you ever need assistance with any of your MV pieces, please do not hesitate to get in touch.
Jason - The MV Team
Absolutely love MV
Absolutely love MV! Truly beautiful jewellery. I feel a million dollars wearing my collection. It elevates every outfit I wear.
Customer care is 10/10! Delivery is fast! One happy customer.
April 22, 2026
Reply from Monica Vinader
Hi Louise, thank you so much for your lovely feedback! We're so pleased to hear you love our jewellery, and that you're able to elevate your outfits - this is exactly what we have in mind with the pieces we design to it's great to hear this is the case. We're also pleased you rate our Customer Care so highly!! We can't wait to welcome you back again soon to add more beautiful pieces to your MV collection. Salma, The MV Team x
Great customer service
Great customer service, quick delivery and lovely product, replaced a lost earring and were so helpful
April 22, 2026
Reply from Monica Vinader
Hello Deborah, Thank you for your feedback. I am so pleased to see we were able to assist with replacing a lost earring. We look forward to welcoming you back with us! MJ, the MV Team!
Fabulous experience with an extremely…
Fabulous experience with an extremely helpful and efficient friendly assistant.
April 17, 2026
Reply from Monica Vinader
Hello Denise, thank you for your glowing feedback! We are thrilled you had a fabulous experience with us and that we were able to assist you, it is so lovely to read! If you ever need any assistance or have any questions please don't hesitate to reach out. Have a lovely rest of your week! Cora The MV Team x
This brand has such a beautiful range .
This brand has such a beautiful range .
It is elegantly packaged and comes with a very generous 5 year guarantee.
The customer service I received was very good on my day of purchase . I was met with a lovely smile and the sales advisor was very knowledgeable in the brand .
I had a very pleasant experience , no pushy sales , just an mutual appreciation of a very beautiful brand
Thank you 🙏
Alison Gaskell
April 21, 2026
Reply from Monica Vinader
Hi Alison,
Thank you for taking the time to leave us a review, we really do appreciate the feedback. I am so pleased to hear that you have had a great experience shopping with us and rate the service we provide! If you ever need assistance with any of your MV pieces, please do not hesitate to get in touch.
Jason - The MV Team
Absolutely superb customer service
Absolutely superb customer service. Quick, polite, helpful and informative. I would definitely recommend this company. I will be a returning customer.
April 21, 2026
Unprompted review
Reply from Monica Vinader
Hi Ratchelle, thank you for your lovely feedback! We're so pleased to hear you received superb customer service - we always want you to have the best experience with us and we can't wait to welcome you back again soon to add more beautiful pieces to your MV collection. Salma, The MV Team x
Excellent choice and helpful staff
April 16, 2026
Reply from Monica Vinader
Thank you for your kind review. We’re so pleased to hear you found a great choice of pieces and that the team were helpful during your visit. We really appreciate you taking the time to share your experience.
I have a product which I needed to send back under warranty
I have a product which I needed to return under warranty - however I couldn't locate the email for order confirmation. The lady in the Liverpool Street store referred me to the online virtual assistant to help resolve the issue. I soon got process through to Harley, who confirmed that I misspelt my email address! She managed to identify the product and the order confirmation number and directed me to the online form with all the correct details. Excellent customer service, which made a slightly stressful panic feel totally at ease. Thank you Harley!
April 21, 2026
Unprompted review
Reply from Monica Vinader
Hello There Emily, Thank you for such a kind and thoughtful review - what a positive experience that we're so happy our colleagues could deliver and share with you! Nothing better than a genuine helping hand in a stressful situation, hopefully you are completely at ease and are excited to send your piece in :)) at least you know you can reach out to us anytime, thank you for trusting us - Jordan, team MV x
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