Monsoon logo
Visit website

Monsoon Reviews 

29,703
•
TrustScore 4 out of 5

4.1

Women's Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 5,694 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very simple to navigate, making the online ordering process smooth and straightforward. Shoppers appreciate the quick shipping times, noting that parcels usually arrive securely packaged and well within the expected timeframe. Many people love the gorgeous clothing designs, praising the lovely fabrics, beautiful colors, and overall excellent quality of the items. However, some reviewers were not happy with sizing inconsistencies or hard, scratchy fabrics. A few other consumers also noted occasional delivery delays, or experienced issues when items went out of stock after purchase.

What people talk about most

Product

Consumers find product to be positive, highlighting the gorgeous styles, beautiful fabrics, and overall great... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting rapid shipping times and parcels... See more

Quality

Reviewers express widespread satisfaction regarding product quality, highlighting that items are well made... See more

Order

Users describe ambiguous interactions with order, highlighting both positive and negative experiences. Many... See more

Return policy

People report ambiguous experiences with the return policy, as opinions on the process vary widely. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My package arrived on the days suggested and was packed securely. One of the garments fitted me well (apart from the length, which I can shorten) so I will keep this and return the other one. The gar... See more

Company replied

Rated 4 out of 5 stars

The jump suit is perfect, but because of Monsoon ordering online web that wasn’t good, having made several attempts and then had message please retry Which I . did, and the final try it was confir... See more

Rated 5 out of 5 stars

Lovely blouse in gorgeous colours, East, nicer price in sale. Great quality & a little more unusual than others on the high street. Easy to order on website. Sizing true to size. Well communicated de... See more

Rated 5 out of 5 stars

excellent service, good delivery, arrived in perfect condition Only thing I found was when returning my parcel at the post office, the online instructions were not as clear as could be .."printer... See more

Company details

  1. Women's Clothing Store
  2. Baby Clothing Store
  3. Children's Clothing Store
  4. Clothing Store
  5. Fashion Accessories Store
  6. Shoe Store

Written by the company

We are a lifestyle brand that enriches everyday life with natural beauty, positivity and endless discovery. We are passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished. We have an eye for true beauty, whether that’s our intricate design details, colourful prints, fabrics or embellishments. We design in-house, source globally and ethically, and are dedicated to delivering keepsake quality. We love to make our customers’ day just that little bit more special and out of the ordinary. We believe in the positive, empowering, life-changing power of trade rather than aid. And we want to do right by the people who make our beautiful things. As a founder member of the Ethical Trading Initiative (ETI), we’ve been at the forefront of driving sustainable improvements in working conditions and livelihoods wherever we do business. But that’s not all. Each year, the Monsoon Accessorize Trust (founded in 1994) supports life-changing projects in income-generation, healthcare and education for over 10,000 women and children throughout Asia.

Contact info

4.1

Great

TrustScore 4 out of 5

30K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(29,703)

5,767 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Asked customer service re length and…

Asked customer service re length and had prompt reply. Ordered dress which arrived promptly. Loved it was packed inside a blue fabric bag, though for a moment wrong coloured dress had been sent out which was funny.

August 21, 2026
Rated 4 out of 5 stars

Well packed garments,quick delivery and…

Well packed garments,quick delivery and all clothing beautifully made. The only drawback for us oldies is that we cannot do a printout of the free return label and so have to find someone to do it for us. Would rather have Royal Mail delivering. Other than that, I just love your clothing always have done. Still have lots of older pieces when it was available in the town( East).

August 20, 2026
Rated 3 out of 5 stars

returning the order

When asking for help returning the order. I didn't get the explanation I asked for. It seemed very good in that you had 5 options for free returns but it wasn't clear as to which option to choose if you had no printer. In the end I paid a company to print the label sent to me.

August 18, 2026
Rated 4 out of 5 stars

I love the dress, but..

I love the dress, it flatters and hangs nicely. It’s a lovely soft green with a floral pattern that is quite subtle. It fits well too. But the fabric creases really badly. It arrived looking screwed up and took ages to press. Hence the 4 stars not 5.

August 18, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look