www.monsterbeds.co.uk Reviews 

Such a lovely bed. Really impressed with the quality of the construction. Looks great in my bedroom. Had a couple of hiccups with the couriers trying to find me, but that's always the case as its a new building in the middle of nowhere.
Will be back to these guys for a bed to go in my spare room soon. Next month's pay packet hopefully!

I am really happy with Monsterbeds, from start to finish everything was just simple and easy. I was dubious to order a bed online but it was no bother at all. I went for a divan in the end, it was a very good price and was delivered 1 week later by their courier. The bed is fab, just what I wanted and I really can't complain. I would recommend anyone needing a cheap but quality bed to buy from here.

We ordered a bed on 16 Dec for an elderly relative, (in poor health, living in their own house but unable to come to the door), desperately needing it the next day.

MonsterBeds state that they call after the order has been placed to discuss delivery details. Not so in our case.

We left very specific details at the time of ordering, stating that someone must attend site, so we need an advance call.

On 17 Dec AM, we received a call from the office, to say that the bed and mattress cannot be delivered until after Christmas. We cancelled the order.

On 18 Dec at 12.36, we received a call from the courier to say that they were at the front door. No advance warning was given. We had to pelt over to the house to sort things out. The package (presumably the bed) was taken away.

Later in the day, at 16.00, the couriers returned with another package. No advance warning was given. Again, we had to pelt over to attend, and the package (presumably the mattress) was again taken away.

We received a reply to our email, implying the fault was ours as we missed the delivery. They provided ‘courier evidence’ stating that on 18 Dec “There was no one to receive the goods at the delivery point so a card was left”. Absolutely untrue. They also stated that they had communicated to us that the delivery was “Estimated for today between 12:40 and 14:40”. Absolutely untrue. They also stated “Delivery Attempted at 10.31”, with a copy of a picture of the front of the house. The first we heard that the couriers were at the door was at 12.36.
Perhaps you can try to work this out for yourselves. It’s perfectly clear that either the courier or MonsterBeds are not being totally honest with the information which was presented as ‘evidence’.

I replied, pointing out all the discrepancies, and asked for a Manager to contact me to discuss what was going on. No follow up reply, nor phone call was ever received.

And so, we were promised a full refund within 30 days, as per their T&C’s. It is now 60 days and still no refund.

Today, 18 Dec, I rang MonsterBeds on the number given on their website, and explained the issue to the lady. She said ‘It’s with accounts, that’s all I know’.
I said the refund is long overdue and I need confirmation as to when we will get the refund. She said ‘It’s with accounts, I can’t help’.
I asked to be put through to someone who can help, and she said that she was only a receptionist and that there was no one in the office because they were a ‘small family business’.

WHAT? Their site doesn’t portray a small family business, and neither does information on the internet which states that in the 5 years that MonsterBeds have been trading, their sales figures are now in excess of £10 million per annum. Not bad for a small, family business, manned by a receptionist, with no one in the office to help with my query.

Anyway, I kept pushing for a commitment, and she eventually ‘found’ someone who could help. This gentlemen then started to give me exactly the same answers, ‘It’s with Accounts’. After again pushing for a commitment, he agreed to look into this and phone me by the end of today. I emphasised that the refund better be a ‘Full Refund’ as we are not responsible for any of the problems that arose.

(Be aware that MonsterBeds make a charge for an aborted delivery. I suspect that they have been trying to convince us that the problems were caused by us, so that they can justify a partial refund. It’s not going to work in our case, but unless you’re prepared to stand your ground, you ‘might get back less than you paid in’ (as the financial proviso goes))

We will see if I get the call today, and whether the refund is authorised immediately, and whether it’s the full amount ....... watch this space .... there may well be more to come.

Some reviews say that the MD, Daniel King, monitors the reviews on TrustPilot, and has followed up some of the reviews with a phonecall. I assume he'll come across this review, and I would certainly welcome a call from him.

It seems from other reviews, that many sales and deliveries go well. However, just be aware that if you’re one of the unlucky ones, you may have to work ‘very hard’ to rectify an issue/problem or get your money back.

Update 1 - The *promise* to call me back by the end of today (18 Feb) with full details of what is going on and when I can expect to get a full refund ........ didn't happen! Surprise, surprise! I will phone them again tomorrow and update this review.

Ordering the bed was simple and pain free. My payment was made by credit card, no hassle, and went through without a problem.

I was emailed with notification of the bed being delivered to me via a national courier and I was able to stay at home to receive the delivery. The driver turned up early morning, luckily for me, and I was able to continue on with my day.

I put the bed up as soon as I could, after manoeuvring it up our narrow stair case. It took me a little while, but I completed it and was able to surprise my partner when he returned from work later that day.

I really can't find anything to complain about and would recommend to give these guys a try. :-)

My fold up bed failed to arrive on the agreed date shortly before Xmas and as the item was needed over the holiday I cancelled the order. On 22nd December I was told my refund was being processed. No refund made. After numerous emails to the company, on 4 February I received an email and voicemail that my refund would be in my bank 'in a few days'. Not sure if this was a deliberate untruth but I had paid by PayPal so refund should go via them and I told the company that. Predictably no refund has been made and I am still waiting.
Nothing seems to motivate this company, not emails, not Twitter nor do they ever answer the telephone or respond to messages left.

People are fast to complain and I wanted to express my very good experience with monsterbeds as I think they deserve a big thankyou and well done from me! Website is easy to use and found what I wanted easily. Ordering was simple and delivery was within a week. Product is good quality, easy to assemble and looks great. All in all a good experience shopping with this company and would definitely recommend them. Thanks again

Great bed! Quality material and build. Took me little while to assemble, but must remember next time not to be drinking! Lol!
Cheers guys.

I love the new bed. Order arrived in time and was such good value.
Thanks!

I got the impression that there were delivery issues previously, which were a result of the demise of City Link. After speaking to a member of staff I was given assurances that if I placed an order I would receive the bed in good time and condition.

Taking the word of the lady I spoke with I then spent a fair time deciding between a few beds. Their range was massive!! I eventually settled for the first bed I saw, a faux leather bed! Typical!

The ordering process seemed straightforward and my order was placed without a problem. I was called the next day by the same lady I spoke with previously, her name is Laura too! My delivery was booked in and I felt happy that the bed would make it to me without a problem.

Delivery day was a couple of days later. I was told it would be delivered any time during that day. So I dutifully waited and the driver turned up around 3pm. I signed for the consignment as "unchecked", as I didn't have a chance to be able to inspect the boxes properly. However upon later inspection they were fine, a couple of small indents in the cardboard but nothing that caused any damage to the contents.

My boyfriend and I put the bed together that night and we slept soundly on our mattress all night and every one since.

I would like to say thanks to Laura and her colleagues for making my experience pleasant and problem free.

Bought a double ottoman after being advised of the storage capacity. Wow, I can get all summer clothes, shoes, coats, bedding, towels and more in the space. Thanks for great advice, and Mark and Pat that delivered and assembled it were polite, careful and quick. Defo use again.

Thank you monsterbeds !
I ordered from 2 other bed companies over the Christmas period and I found that they had similar issues to your self with city link going bust but they just kept telling me they can't deliver the items I had paid for, As no other courier where taking beds ! You guys however where honest and kept me up to date as much as you could. I finally got my bed from you a little late but it's just a bed not the end of the world and its lovely :-) thank you Laura for chasing this for me several times as i know courier company's can be difficult to pin down with a time
I have past your details on to my mum as I know she also needs a bed and I am great full for your effort in helping me

We ordered this bed after reading the reviews on here. There seemed to be some problem with delivery that was common, but we thought this couldn't possibly be so bad and that it would've been factored in when they gave us the delivery information - genuinely could not have been more wrong.

Approaching delivery day and we had heard nothing, despite being told we would be contacted to discuss potential delivery times. Delivery day came and we had heard nothing, several calls and no answer - not impressed. The next 2 days after yielded the same results. We tried phoning, emailing, Facebook and Twitter and received no response. Eventually, we received a call to say the delivery company would contact us. We received a message at 11:25am to advise us the bed would be with us between 8.25am and 11.25am - it did not arrive. We then received a phone call at 4pm to say that the bed would be delivered by 7pm, as the delivery driver lived close by and would like to do it on his way home. This didn't happen either.

I am disgusted by the lack of communication and the sheer incompetence of every single member of staff involved. Not one genuine apology has been made and there has been no urgency in resolving this issue for us. We genuinely wouldn't have been so bothered if someone had contacted us to let us know there would be delays or the website expressed that due to ongoing issues from the closure of City Link there would be delays.

It's now 12 hours after the bed should have been delivered and we've been told that the company stops delivering at 6pm and we wouldn't have gotten the bed at 7pm.

We normally don't mind a few negative reviews as we think it allows us to anticipate any issues. If I have one word of advice, it would be never to use monsterbeds, the hassle isn't worth the price saving.

The faux leather bed is exactly as described, looks great in our room and is stylish. It took my husband about half an hour to put together and the mattress fitted easily into the frame.
We slept on the mattress for a couple of nights before I felt I could review, as I felt that was fairest. The mattress is extremely comfortable and we slept very well. The pocket springs and memory foam make a perfect combination for me.
I think the service provided is excellent. Once I placed the order I was called by their staff to book in the delivery. The delivery turned up on the day specified and the boxes were brought to the doorstep by the courier, which is standard for a national courier as insurance does not cover them to bring into the house apparently. However, the chap who came did assist me lifting one of the boxes into my hallway as I struggled to lift it on my own. However he did say he wasn't meant to!! Hopefully I won't get him into trouble!
Recommend this company. Good value and service.

Ordered my bed and was surprised to be called by a lovely lady who explained the delivery process very clearly. You can explain all you want in writing, but sometimes things don't sink in until you're TOLD by a real human being how things work.

So I received my bed on the day I was informed it would arrive. It was a little later than I had hoped, but the local traffic is always a problem in the latter part of the day and it was no skin off my nose to wait a little longer.

The bed is exactly as described and looks excellent. My double mattress fitted without issue and I was sound asleep that night.

I am over the moon with my bed and would heartily recommend that you give this company your time and well earned money if you're after a new bed.

Thanks

I brought my son a new luxury divan bed with memory foam mattress. Much to my delight, the bed was a very reasonable price. I called monsterbeds to enquire about their beds and one of the office girls helped me decide on which one I wanted and placed my order for me. The delivery of the bed came 4 days later, my son is very happy with his bed and says it is the most comfirtable bed he has ever slept in. I am very pleased with this so thank you Monsterbeds.

Really pleased with my bed and mattress. Delivery was pretty straightforward and painless. I needed to take a day off from work, but I was able to do this with the time they gave me. The bed assembled securely, took me a bit of time to figure it out, but it really looks brilliant. The mattress was a foam type and needed to be left a while to unroll and expand. Once it was ready I slept soundly and comfortably. Very pleased with the every aspect.
Recommend you check these guys out.
Bev

Very good bed and quality mattress. All delivered on time and the staff we're lovely. Will definitely use again.

The bed I ordered was a small double bed to go in my spare room. It was delivered yesterday and I'm very impressed with the product and whole service. The bed is lovely and fits perfectly. Thanks very much Monster Beds.
Tilly
x

As much as I like finding a bargain on the internet I also like to speak with real people. I put my order in over the phone with a pleasant sales lady, called Hannah. She talked me through the various options for the ottoman bed I was looking at and, as a benefit of calling up and speaking with her, I received a discount from their already very good price. A little bonus that made such a difference.
Delivery was arranged for the end of last week, which happened without a hitch on Friday. My husband and I built the bed up on Saturday and it all went together nicely. I've already used the storage space to hide away our spare bedding and bits and bobs. It's really helped to make the whole bedroom tidier. Thanks very much!
xx

I ordered the headboard I wanted. It came within the stipulated time frame, in fact far quicker than I had hoped at 2 days. The product packaging was in good condition and all parts were easily assembled and attached to the divan base. I like the look of the headboard and am impressed with the finish it creates to the room.
Thank you and I will call you for some bed frames for my next project in the coming months.
Best
Wes