www.monsterbeds.co.uk Reviews 

I placed an order and decided to cancel same day, monster beds contacted me to assuring Saturday delivery which it doesn't say on website. I was told payment will take 30 days to be refunded, I have since then sent 3 emails that hasn't even been responded too neither an cancellation confirmation sent despite contacting them via phone to request a cancellation email. In they end i did receive a call confirming the cancellation, would be better if this is communicated quicker to reassure customer. Overall appreciate that company acknowledged my concerns, products and prices are competitive, will definitely try again! Hopefully it will be better experience.

I ordered a bed from Monster beds and it arrived very quickly. Unfortunately it had been damaged in transit. I phoned the company and they sent out replacement parts straight away. They were very easy to deal with and very helpful. Would recommend them and will use them again without hesitation.

i would like to start by changing my stance on this company after a few errors on my purchase , first i would like to thank [Name] for contacting me on my problem and for resolving it aswell he could not apologise enough for the problems i had accured and it seemed it was just a bad collegue that was dealing with my issiue and he had been dismissed , so they have said they will peplace my 2 matresses as they must of been faulty , so once again a big thank you to [Name] and monster beds for helping me resolve my problem and would recomend this company to buy from as the service is very fast and products are good just my luck i had a faulty matress

I recently ordered a bed through Monsterbeds and was able to arrange my delivery date.It was ordered on the Thursday and came on the Monday 2.4.2012 as requested.The delivery driver was very pleasant and helpful.When we attempted to assemble the bed we thought that there were bits missing but upon calling the office to check it was explained to me that the other bits were zipped inside the headboard.The lady on the phone was really friendly and helpful.As i said in my original e-mail i would most definately order from you again and would recommend you to family and friends keep up the good work

hi, just wanted to let you know how pleased we are that we decided to order our new bed with monsterbeds! we were looking to upgrade to a superkingsize bed and were expecting a very expensive price as a matter of course. We were amazed at the prices you offer, and found the perfect bed for us at a price we never imagined. We were worried that when it arrived ( which was next day and free as promised) that perhaps the quality of the bed may have suffered due to the low price. Not a bit of it though. Its a beautiful bed and so easy to put together i couldnt believe it. I cant even put up a shelf, but did the bed no problem. To finish i would like to recommend monsterbeds to anyone and everyone, and no i didnt get paid to write this review!! greg amor, staffordshire.

We ordered a superking Serene Edwardian Black bed frame from monster beds. We found the company to be very informative when we phoned up with an enquiry prior to ordering. The bed frame arrived within a couple of days on the date stated and we found it was of excellent quality. We will definatly recommend the company to others.

I am so impressed with this company. Excellent value for a leather look bed frame, £104 including free NEXT DAY delivery. You can't get better than that! When the bed arrived I thought it looked black rather than brown but the customer service chap was so helpful and was super willing to fix problems. All I will say is that their dark/chocolate brown is very dark but still, I am very happy with this company and absolutely would recommend to a friend...have already done so to three!

Came across this company when looking at many others on the internet, including e bay. decided to take a look. what a surprise i got. the range of beds etc. is fantastic. i was looking for a small double bed frame. i already had a good mattress and had found the small double size to be quite hard to get. how wrong i was with monsterbeds. the choice i had was superb. I opted for the Serene Neptune silver metal bed frame. i duly ordered it,and a couple of days later got a call to say it would be delivered (free i may add) on the Tuesday of the next week. well, what a surprise i got when it was delivered on the Monday. The Courier man was very very pleasant and helpful indeed. He carried it into my house, as i have a bad back, without any hassle. SUPERB .I must say the bed was very easily put together, the instructions were clear and most of all the bed is very sturdy indeed. I am so glad I bought from Monsterbeds. They obviously take Customer Service very seriously indeed because if you go into about us - there is every phone number, e mail number, customer services etc. you could require should you have a problem. A rarity on the internet. all too often companies take your money and do not want to know, should you have a problem.. I am so pleased i found them. i will most certainly deal with them again and the prices are unbeatable as is the quality.

There's people that are too quick to complain, therefore I would like to give some positive feedback to Monsterbeds.
After a disappointing start as I ordered 2 different headboards which both proved to be out of stock I was offered a replacement headboard which was delivered this morning and I am absolutely delighted with it, it really enhances the room and the quality of the wood is fabulous. I would like to thank all the staff who helped me when I called who were both pleasant and very helpful.

Thank you so much Monsterbeds you have made my day and I will certainly recommend you and will buy from you again in the future.

we are quick to complain when things go wrong, but forget to mention the good service we receive. I had cause to deal with the after sales team as I had an item that was faulty, and let's be honest it's not the fault that's the issue but how it's dealt with. I cannot praise monster beds enough as the whole issue was dealt with in a professional, friendly manner and the replacement part was received within 3 days of my email to the after sales team. not only that they called me back to let know when the item would be due and who the carrier would be. if only more companies would live up to their standards. I highly recommend them to anyone as the original delivery of the bed was an easy transaction also. well done.

I ordered a divan online at a good price....paid the money and waited. I then got an email telling me that as I live in Scotland there would be an extra 65 gbp to pay, I said I didnt want it anymore. The wouldnt let me off the phone until they had haggled the price of delivery with management (yeah right)...SO I paid an extra 20 gbp. Then they couldnt deliver for weeks. I said this is unacceptable, so I said I just want to cancel.

8 weeks after I ordered I still had not received the money back, I emailed and emailed, called and called, I finally got the divan money minus 5% cancellation fee, the delivery charge they say has bee paid to me and is now out of their hands, It has still not been paid back to me.

I would never use this company again and advise anyone else not too, especially if you live in Scotland, because once they have let you buy onine and then spring the high delivery cost on you, they have the liberty to charge you 5% for cancelling..

Purchased a 'Birlea' Faro silver & black 4ft bed in May 2011...Never again!!!! We actually needed 3 replacement bedheads as the 1st was poorly assembled and damaged. Subsequent replacement bedheads arrived after being assurred by Monsterbeds that they would personally check replacements. Each one worse than the original. A cheap, nasty product and very badly made. Monsterbeds have always shown concern and have returned my messages left on their damm answering machine, sometimes within an hour but mostly at the end of the day or next day. More than 2 months later, we have now requested a bed by another manufacturer. I am currently waiting delivery today, having had to take yet another day off. Hopefully this will be better quality, otherwise I will have no choice but to request a refund and go elsewhere. To summarise, discounted beds and frames, but be careful your not compromising on quality, as Im beginning to think that you get what you pay for, rather than getting a bargain. Can't fault the Customer service or the delivery drivers.

Had a problem assembling the bed base we bought, so rang Monster Beds requesting help since no diagram or instructions are included nowadays. Spoke to James Minor who went out of his way to help. He even emailed me with photos he took with his own mobile phone of the same bed base in the showroom. Unbelievable customer service! The photos really helped and we soon had the bed base assembled. I cannot thank James enough. Without his help we would still be struggling. I will not hesitate to recommend Monster Beds to anyone. Delivery and packaging were spot-on and the price was far less than anywhere else we had looked at. Many thanks. Will definitely use this company again.

Initially we were unhappy with our purchase. From one telephone call we were treated like valued customers. Monster beds went out of their way to provide us with a replacement headboard. We were constantly updated by telephone and called after delivery to check we were happy. I am very impressed with the customer care: I don't think I have ever experienced such good service as a result of a complaint. Well done and thank you to Monsterbeds.

Brought a bed and had it transported to Bulgaria still packed. opened it 8 months later to find a small part missing, contacted the company expecting to pay for the part after all this time. But to my surprise they really put their self out to find the part which they got the manufacturer to send me. They could not have been more helpful. Now this is what I call good old fashioned customer service.

we bought paroda single bed and mattress came within 2 weeks fast prompt delivery service sent me e.mails letting me know order had been processed , payment taken , then i got a call to say bed was to be delivered on such a date excellent service bed fantastic little girl loves her grown up bed thanks so much

I recently purchased a bed for my daughter which was delivered when promised. The bed was extremely good value for money and very well made. It is far stronger than one I paid hundreds of pounds more for.
We assembled the bed (which was very easy). We did have a slight problem with the headboard (faux leather) being creased. When I contacted the Customer Service Department, James was so helpful, nothing was too much trouble for him. James has arranged a replacement headboad to be delivered.
I would certainly buy from Monster Beds again and would recommend to friends and family.

Excellent item & service from this company. Would highly recommend them!

From the initial contact via email with customer service to in between phone calls and delivery, I have been delighted with the service and the product. Everyone was friendly and helpful and, as is most important to me, the communication from the company was helpful and informative. The headboard I ordered looks wonderful and seems to be very good quality.
Cannot praise enough! Thanks Monsterbeds - would definitely recommend you and/or use you again.

I recently bought a headboard from Mosterbeds and from start to finish the customer service had excellent communication with the customer. The delivery was adviced ahead of time. The delivery guy was very pleasent and the product was the best bit!
Heavy quality wood and to an excellent finish and very sturdy.
Well done you!!
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