Montredo Reviews 

Total nightmare. Ordered a watch in May, faced sourcing delays, and cancelled the order on May 28th when they missed the delivery window. I was promised a refund within 14 days. It has been nearly a month, and despite multiple follow-ups, I have not received my money back. They just keep making excuses and "forwarding to accounting." I've had to start a chargeback process with my bank and am reporting them to the European Consumer Centre. Utterly unprofessional.

CS really made my experience, the shipment time was very long but the team was able to alleviate my concerns with prompt replies.

i would give zero stars if I could. After waiting 2months after paying in full for a watch I received an email confirming it had been sourced I still had not received it.

I requested a refund and had a confirmation email saying it has been processes on 2nd June and still it has not been received.

I have today made a police report and a fraudulent report to my bank.

Do not use this company they are selling items they do not or cannot get which is fraud and they keep hold of your money
UPDATE AFTER ADVISING THE COMPANY I HAD REPORTED THEM TO THE POLICE I RECEIVED THE REFUND WITHIN 2 HOURS!

I placed an order with Montredo on 16 February based on the advertised delivery estimate of approximately 20 days. (#332246)

Over the following two months I repeatedly contacted customer service for updates. Each time I was given new assurances that shipment was imminent (“2–3 weeks,” then “end of next week,” then “within 10 days”), but the watch was never shipped.

After more than two months of delays, I cancelled my order on 21 April. Montredo confirmed the cancellation and stated that my payment would be refunded.

Despite several follow-up emails requesting a status update on the refund, I received no response and no refund. I have now initiated a chargeback through my payment provider.

My issue is not just the delay itself, but the repeated shifting delivery promises and lack of response regarding the refund after cancellation.

I have been waiting over a month to receive my refund. The company refuses to take responsibility and is operating in clear violation of consumer protection laws.

Edit: They flagged this review, but I can provide all the evidence. Good news that I was a able to receive a refund via chargeback of credit card issuer after 4 months of initial payment, and they didn't even try to reach out to help, instead they are trying to cover it by flagging the review. These reviews are here to protect others going through same experience.

They don’t deliver within the specified term on the website (1-2 weeks). After more than 3 weeks and no clear term, I asked for order cancellation. After almost 1 month from the cancellation I still haven’t received the money. I initiated the chargeback process with my bank. Looks like a scam to me. Unless you have unlimited time for waiting, don’t order anything from them!

Unbeatable price, prompt communication when needed, but unfortunately a long delivery time.

I placed an order with Montredo in January 2026 for a Grand Seiko SLGB003 (€9,795), paid in full by bank transfer upfront.

Over the following three months, I received six successive delivery commitments, each of which was broken without proactive communication. Dates given included: early February, late February, end of March, first days of April, and mid-April. Each time I had to chase for an update myself.
On 21 April I formally cancelled the order. Montredo confirmed the cancellation in writing the same day and stated the refund would be processed. Under §357 of the German Civil Code, the refund was due within 14 days - by 5 May. It is now 19 May.

The refund has not been received. Two formal written ultimatums sent after the statutory deadline have gone unanswered. I have also tried calling them to no avail.

I have now have initiated recovery proceedings.

I would caution any prospective buyer, particularly for high-value watches, to consider this track record carefully. I can only assume that they are purposefully witholding client funds.

March 25th 2026 I’ve ordered Tag Heurer watch for 25000 Euro from Montredo online. I was so stupid and paid by wire transfer (because of the small discount for such payment). I received no communication from Montredo and on April 25 I asked when can I expect delivery. I was informed, that my order is not available and I can choose snother one instead. I rejected this option ans on April 29th my order was confirmed cancelled. Surprisingly I had to wait 14 days for refund (I was not returning snything, my order was simply nulled), but today is May 18th and refund is not done. Email communication toolks 2-3 days to get their answer. Their contact phone is not answering. I am going to make a complaint with European Commission's Online Dispute Resolution

I am very happy with the service provided by Montredo, particularly with the Customer Service and Communication Manager who was very professional, clear in her explanation and providing regular update.

Waste of time. Purchased a watch on 31 March that was showing as 'in stock' on their website and a 2-3 week delivery time which seemed reasonable. After 2 weeks I asked for an update and was told they had 'sourced' the watch but there was a slight delay. Red flag! Why was it shown as in stock when it actually wasn't?

After 4 weeks I've now requested cancellation as I'm sick of waiting. I've had an email saying it's been cancelled but no refund yet...I'll be rasing with PayPal/CC company in a few days.

Don't waste your time. Thankfully this was only a few hundred pounds and not thousands.

Update - They also flag all negative reviews on Trust Pilot. However given my review is factual and doesn't go against policy it was allowed back up. Very shady business. Please don't use them!

Further update - I got my refund through PayPal dispute as the company were of course dragging their feet. SCAMMERS!

Ordered a watch from a microbrand, only 50 made. I would have gone through their website but it was having issues so I went through Montredo. After 5 days I started emailing about my order since I had not received any information about the order. I mean they took the money just never sent a confirmation email or anything about my order. I sent 4 emails as the phone number is in another country, with no response. After reading that others have had the same issues from reviews on Trustpilot. I started the dispute process with my card company. I was able to purchase the watch finally from the manufacturer and didn't miss out on it because of Montredo, so that is the only plus. You would think by now with all the negative reviews and charge backs, CC companies would block transactions to this company. This is a point I have brought up with my CC company and they are looking into it. Use them at your own risk. I would rather pay a few hundred more and not be scammed. Good luck, your gonna need it!

Update 27Apr26:
After 7 weeks of no correspondence and no watch delivery the Charge Back was successful. Lesson learned the hard way, never again with Montredo. Hopefully by now they have been flagged in the US.

My experience was similar to the other 1-star reviews on here. They don't deliver, months of delays and 6(!) weeks after formely cancelling the order, they still haven't refunded the money and they stopped replying to e-mails. This webshop is a scam. Filed a chargeback with my credit card issuer.

Ordered two watches with them. One with delivery time 20 days and one - 10 days at the total amount of 5 800 EUR. Montredo didn't happen to deliver any of them within the specified by them time frame. Gave them another extra week. Nothing again. Then I cancel both orders and ask for refund. On their web site is clearly stated that the refund should be done within 14 days from the date of the order(s) cancelation. Passed more than 14 days and still no refund. Asking them what's going on and why I didn't got the refund within the 14 days - they said - when it's possible - they will send my money back.

This is the perfect example of a fraud business. Taking customer's money, using them for their own purpose, not delivering anything, breaching the contracted terms and on top of that - not refunding the customer when they failed to deliver.

Our lawyers suggested to prepare a class action (collective) lawsuit against Montredo. As far as I can see from the reviews bellow - there are many people suffering in the same way with Montredo and having difficulties to get their money back. So, anybody with such a problems is welcome to join the case.

I ordered a watch with a 20-day delivery notice. After 20 days I was told they had the invoice and would ship very soon. But then there was a 2-3 week delay because I suppose their contact fell through. This time went by and then I was told of a 2-3 week delay twice more before I asked for a refund for non-delivery. The refund was eventually provided at the end of their 2-week refund policy but only after I felt it necessary to initiate a credit card chargeback because there was no movement to cancel the order on their end for a long time. Overall the lack of communication and multiple delays with both the order and refund process was far too stressful for a large online purchase, and I cannot recommend this company.

I ordered a Hanhart Preventor watch from Montredo and unfortunately my experience has been extremely disappointing.

I waited almost six months for the watch. During that time I was repeatedly given different explanations and promises about the delivery date. In the end, the watch was never delivered and the company never took real responsibility for the situation.

After cancelling the order, I have now been waiting more than 15 days for the refund, and I am still receiving vague responses and excuses instead of a confirmation that the money has been returned.

I also tried to contact them by phone. When someone finally answered, the person simply hung up during the conversation, which was quite shocking for a company presenting itself as a premium watch retailer.

Because of this situation, I have now initiated a chargeback procedure through my bank.

Based on my experience, I strongly recommend avoiding this store at all costs.

EDIT: I eventually got my refund after 3 weeks.

Although my watch took longer than I thought it would, which was due to inventory shortages by the manufacturer, I always remained confident, and Montredo was always there to reassure me that they would get the watch. After the wait of 5 months, my watch was shipped from Germany with a tracking # and arrved in NY 3 days later via DHL.I paid the duties and the watch was delivered that day, in perfect condition, with a 2 year factory warranty. And the watch is still in short supply, not yet available through many authorized dealers.Best of all I saved about $500. compared to the price of the only US authorized dealer.

I placed my order on 15 January after being assured that one of their suppliers had the watch available. Unfortunately, what followed was a period of delays and uncertainty, with no clear timelines or confirmation that the item was actually secured. Updates were generally only provided after I actively followed up.

Eventually, after I requested a firm commitment and a delivery deadline, I received a clear timeframe (8–9 days), and to their credit, the watch was delivered within 6 days (total of 40 days after delivery).

The item arrived in brand-new condition with all original packaging intact, exactly as expected.

Overall, the product and final delivery were satisfactory, but the communication and lack of proactive updates made the process more stressful than it needed to be. With clearer timelines and better follow-through from the outset, this would have been a much stronger experience. If it was clear from the start that it would take around 40 days to delivery or if I received regular detailed updates, it would have been perfectly fine.

It is my second time to deal with Montredo.
Reactivity and kindness to give answers and inform customers is very professional.
Sale is very easy and secured
A very good experience, thanks

I ordered a watch from Montredo on 7 January 2026, attracted by a clearly stated “10 Days Delivery Time” on the product page. Based on this promise, I decided to proceed with the purchase.
After payment, I received no shipping confirmation, no tracking number, and almost no proactive communication. I contacted Montredo several times by email to ask about the status of my order and received no meaningful update.
On 16 January, when I finally got a response, they informed me that the watch I ordered was not available and asked me to wait another two weeks. This was completely contrary to their original “10 Days Delivery Time” promise and the legal withdrawal period.
Frustrated by this bait-and-switch approach, I immediately exercised my right of withdrawal and requested a full refund on the same day. Legally and according to Montredo’s own terms, the refund must be made within 14 days from the date they receive the cancellation request. Instead of processing this in a reasonable timeframe, I had to:
• Send multiple reminder emails to Montredo after their initial unhelpful response.
• Contact my bank advisor to prepare for a chargeback in case Montredo did not refund.
• Deal with poor communication and delayed, vague replies from their side.
Montredo later tried to argue that the 14-day refund period starts from the date they “confirm” the cancellation (27 January), not from the date they received my withdrawal (16 January), which is not what their own terms say and is clearly unfair to the customer.
In the end, after about one full month from the original order date, I finally received the full refund on 4 February 2026.
AVOID Montredo completely. They are not a real watch retailer – they simply list watches they don’t have in stock, take your money upfront, then scramble to source elsewhere. This creates false urgency with fake delivery promises, stressful delays when items are “suddenly unavailable,” and refund battles that take weeks. For luxury watches, stick to authorized dealers who actually stock what they sell. This experience has completely destroyed my trust in Montredo.