MOO Reviews 18,528

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the overall service, highlighting the excellent printing and materials. Many people appreciate the smooth ordering process, the user-friendly website, and the quick turnaround times for delivery. The customer service is frequently described as exceptional, with agents being helpful, prompt, and dedicated to resolving issues. However, some customers were not happy with the quality of their orders, noting issues like misaligned foil, faded edges, or bent corners on cards. A few other people also felt that the customer service was unhelpful or unresponsive, leading to dissatisfaction with how their concerns were addressed.

What people talk about most

Product

People report positive experiences with product, often praising the high quality of materials, vibrant... See more

Quality

Clients share positive opinions on quality, consistently praising the exceptional quality of products,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its exceptional quality, efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Great service and high quality printing. I was pleased with my entire ordering process - this was my third time using Moo and I will continue using their services and recommend it to others as well. I... See more

Rated 5 out of 5 stars

Amazing service from Moo print as always... 1. High quality 2. Delivered bang on time. I receive the new business cards and noticed an issue regarding the spelling on the print (my fault). I amende... See more

Rated 5 out of 5 stars

Moo is quality and experience. Their sample kit is perfect for ideating the best collateral for your needs. The design templates were great for our designer to interpret our brand for printing mater... See more

Rated 5 out of 5 stars

This is a high-quality service from start to finish. The easy-to-use website, email communication that kept us informed at every step, and the delivered business cards are first-class. We ordered on... See more


Company details

  1. Prints and Signs Store
  2. Art Supply Store
  3. Business to Business Service
  4. Custom Label Printer

Written by the company

Create and customise premium Business Cards, MiniCards, Postcards and Stickers with MOO’s unique variable print technology – Printfinity. Designed online. Printed in UK and US. Shipped Globally.

MOO Promise

It’s simple. We’re not happy until you’re over the MOON.

It’s simple. We’re not happy until you’re over the MOON.
We'd prefer it if you were absolutely thrilled beyond words with your order. We take great pride in our work, and we want you to feel the same about yours. If you’re not happy with your order, talk to us and we’ll find where the problem is and help to sort it, and if it is our mistake we will make it right.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 5 out of 5 stars

Great printing quality and customer service!

My company has been using Moo for our business card ordering for about 2 years now. We've had exceptional experiences each time; the print quality is great! We recently had a printing issue (our first one in 2 years!), which is to be expected during the busy holiday season. When I let Moo's customer service know about it, they immediately apologized and remedied the situation by reprinting the cards for us at no cost and with an extremely fast turn-around time; it's so refreshing to work with a company who listens with an empathetic ear and can fix an issue very quickly like that, and for that reason, we'll always choose to use them for our business card needs. Special shout out to Kaley and Samantha, who helped me mitigate the situation via email promptly and professionally.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

We initially experienced a printing…

We initially experienced a printing issue, but when I contacted customer service, they responded promptly and exceeded my expectations. The measure of a company lies in how it deals with problems. This company hit it out of the park!

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

I have been using Moo over the years for business cards. Their service has always been prompt and the quality of the cards excellent. This year I created Christmas cards using my own drawings and yet again the service was prompt and the cards were beautifully printed on high quality paper.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Re-ordered business cards

Re-ordered business cards. Very easy and quick since I didn’t need any changes. They are mini cards with a photo and people always like them.

November 23, 2025
Rated 5 out of 5 stars

Covered the re-shipping charges

My shipping was late, the Moo team not only received the returned box, but shipped it out to another address no charge. THANK YOU for the wonderful customer service. I will use Moo again.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

MOO have let me down..

MOO have let me down... not because the quality of their product, or the speed of despatch, or the ordering process - all of which is usually great. But they've let me down because of the choice of their courier - EVRI. Why any reputable business would choose EVRI is beyond me - the renamed courier firm has a long reputation of letting customers down with failed deliveries - and once again, they've let me down. Sadly, I won't use MOO again, because of their courier choice - that's sad, because I've been a long term customer.

December 11, 2025
Unprompted review
MOO logo

Reply from MOO

Dear Damian,

Thanks for taking the time to share a Trustpilot review. 

I'm sorry to hear about the delivery issues you've faced and the inconvenience this has caused. I will be in touch shortly via email to offer further support. 

My apologies once again. I look forward to corresponding with you further.

Kind regards

Sheree

MOO

Rated 5 out of 5 stars

Beyond pleased with the results MOO gave us

MOO is not a "you figure out how to create your own files and how to upload them and we'll print them for you" service. I've done that before. But literally for a few dollars more, MOO gave us our own personal account manager with design expertise and input, plus high-end printing-- all for a few dollars more. We used their Business Boost plan for $90/year and I am beyond pleased with the end product that MOO produced for us.

November 20, 2025
Rated 5 out of 5 stars

Great quality

Amazing quality.

Did my first run of postcards. Got a variety of ten different designs. Came out lovely.

This was a test run on my personal account. Moo passed with flying colours.

I'll be back in a few months.

ForgeEmber

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

If I could rate this a ZERO

If I could rate this a ZERO, I would have.

I ordered 50 cards (25 each of two designs).

Of the 50 cards, 14 had an image on them. The rest were blank.

And of the BLANK cards, some of them featured the text panel that was supposed to be on EACH CARD.

EVERYTHING about this order is terrible -- if not infuriating.

December 15, 2025
Unprompted review
MOO logo

Reply from MOO

Dear Michael, 

Thanks for taking the time to leave a Trustpilot review. 

I'm terribly sorry to learn that the order has not printed as expected. I appreicate how disappointing this must be. 

I can see that you've reached out via email, and I will be in touch shortly with a resolution. 

My apologies once more. I look forward to supporting you further. 

Kind regards,

Sheree

MOO

Rated 5 out of 5 stars

Excellent

I only use Moo now for our business needs. They are reliable, quick and have never had a problem with any of my orders. I highly recommend them.

November 19, 2025
Rated 5 out of 5 stars

No fuss, all about trust.

So, 2 weeks before Christmas I decided to do a card. Sent it off to Moo. 4 days later they arrived, just how I wanted them, with envelopes, all sent off to friends, family and clients. No fuss, no complaints. It’s all about trust. Thanks Moo people.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Its easy to upload your files, the quality is amazing and shipping is fast. I have been ordering my business cards at Moo for years now.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

I needed some donor appreciation cards…

I needed some donor appreciation cards on a quick turnaround. Design / upload process was fairly simple, ordering process very easy and delivery was ahead of projected time. The finish product is exactly what we needed.
Update and tracking was given, plus delivery by Royal Mail was a bonus (as opposed to some of these courier companies where shipments go on walkabout or get thrown in shrubbery)!
Fabulous service with excellent quality.

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Unique and beautiful

The cards are high quality, and forever memorable.
Every time I hand my card to a friend or account,
the card generates a positive response. They are retained and easily establishes a memorable impression of for positive relationships.

November 15, 2025
Rated 5 out of 5 stars

Long time customer

Putting together a card design is intuitive and easy. Options are laid out simply, and I love that I can have diverse designs.
I come back to Moo again and again for all my business cards and have for years. I ALWAYS get compliments on my business cards because they are beautiful to look at and to the touch

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

THE BEST ONLINE PRINTING EVER!!!!!

I love this place! I have been using their superior printing services for years now, even before they had their U.S.A. offices), and my latest postcards are simply GORGEOUS! I bought the Luxe Postcards, 32 pt. paper, beautifully textured and impressively thick. Hard to find this degree of thickness in a postcard or business card. Really beautiful - excellent quality, great, secure shipping, super well-packaged, arrived on time, and their customer service is THE BEST ever!! This company is reliable and trustworthy. They go above and beyond for sure!! A most professional company. My photography teacher in Paris, France knows and loves Moo, too!! Don't expect them to be the cheapest on the planet though. Their amazing quality justifies their prices.

December 7, 2025
Unprompted review

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