Great experience, easy, fast, and convenient. The terminal is small and can be easily placed anywhere. The app is also very easy to use and understandable throughout. The most convenient thing is ski... See more
Company replied
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Everything is going well! A good experience that I recommend! With Mooney app you can do anything you need: buy bus/train tickets or pay car parks, see all your transactions and check it every time... See more
Company replied
Overall the MooneyGo app is fine.What I would improve: 1) simplify the activation of a public transportation ticket, too many clicks 2) have customer explicitly choose the number plate when activat... See more
Company replied
Good device but are not available some importante tips that other devices have. One of It Is the push notification into the app when the device pass thru an highway toll booth
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Company details
Written by the company
Nata dall'esperienza di Mooney e MyCicero, MooneyGo è l'app con la più ampia offerta di servizi di mobilità: semplifica la gestione dei tuoi spostamenti in città e fuori città.
Contact info
Italy
- www.mooneygo.it
4.1
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from MooneyGo
Hi Gabriele,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
I consider my experience positive
I consider my experience positive, with Moneygo I move easily on Italian highways and I access the main paid parking lots. Since I have been using it, now a year, I have had no problems.
March 14, 2025
Reply from MooneyGo
Hi Angelo,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
There has been a problem with a…
There has been a problem with a malfunction at a toll booth that ended in a double charge but we’ve received no assistance.
December 4, 2024
Reply from MooneyGo
Hello Fabio,
we are sorry for the inconvenience. If you need assistance, please contact us at +39 071 92 07 000, Monday through Friday from 7 a.m. to 8 p.m., Saturday from 7 a.m. to 7 p.m.; we will do our best to help you!
Good product
March 8, 2025
Reply from MooneyGo
Hi Valeria,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
Semplicita
March 14, 2025
Reply from MooneyGo
Ciao Dino,
grazie per la tua recensione! Ci fa davvero piacere sapere che sei rimasto soddisfatto del nostro servizio di telepedaggio. Apprezziamo il tuo feedback, continueremo a lavorare per migliorare i nostri servizi e offrire ai nostri clienti un'esperienza sempre più positiva. Non esitare a contattarci per qualsiasi necessità.
Reply from MooneyGo
Hi Giovanni,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
Good good good
March 13, 2025
Reply from MooneyGo
Hi Alessandro,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
I work in Intesa Sanpaolo I was supposed to have free rent for a few months but instead I was charged
I work in Intesa Sanpaolo. I was supposed to have free rent for a few months but instead I was charged
March 13, 2025
Reply from MooneyGo
Hi Andrea, thank you for sharing your experience on Trustpilot. We are truly sorry for what happened, and we want to ensure we can assist you in the best way possible. We will contact you as soon as possible to look into the matter and provide you with assistance. Thank you again for your patience and cooperation; your opinion is important to us.
I find it very good and useful
I find it very good, I use it for the motorbike but sometimes also for the car. The fact that they deduct my account week by week is very convenient because it doesn't weigh me down at all.
March 1, 2025
Reply from MooneyGo
Hi Giovanni,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Reply from MooneyGo
Hi Filippo,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Very Good, but could be even better if…
Very Good, but could be even better....
Pity there is no way to pay for parking neither to pay for virtual Swiss vignette.
I don't know if it works for other European Motorroads, but to be honest I found no trace on the site about those.
So for the mom. 1 star less than maximum.
March 13, 2025
Reply from MooneyGo
Hi,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. We appreciate your feedback, we work every day to provide you with reliable and quality service. Feel free to contact us for any needs.
Everything is going well!
Everything is going well!
A good experience that I recommend!
With Mooney app you can do anything you need: buy bus/train tickets or pay car parks, see all your transactions and check it every time you want. Simple, fast and always under your control.
January 1, 2025
Reply from MooneyGo
Hi,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Reply from MooneyGo
Hi Sofia,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
Reply from MooneyGo
Hi Louis Daniel,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
Efficentissima !!
March 3, 2025
Reply from MooneyGo
Ciao Vincenzo,
grazie mille per la tua recensione! Siamo davvero felici di sapere che tu abbia avuto un'esperienza positiva con MooneyGo. Il nostro obiettivo è quello di offrire un servizio di qualità e leggere commenti come il tuo ci conferma che siamo sulla strada giusta. Non esitare a contattarci per qualsiasi necessità.
It works great
The equipment is running smoothly.
Billing is correct and according to agreements
February 1, 2025
Reply from MooneyGo
Hi Mauro,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
it is present in many parking area
it works in many parking area of my town (i have not yet tested it in highway)
March 10, 2025
Reply from MooneyGo
Hi Daniele,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
Everything works well.
March 10, 2025
Reply from MooneyGo
Hi Alessandro,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Our goal is always to provide quality service, and reading comments like yours confirms that we are on the right track. Feel free to reach out to us for any needs.
App fine overall, some things tobe improved
Overall the MooneyGo app is fine.What I would improve:
1) simplify the activation of a public transportation ticket, too many clicks
2) have customer explicitly choose the number plate when activating blue stripe parking, in order to avoid picking the default (possibly wrong) plate by mistake
3) improve the telepass experience when one incurs in a missing payment (ex it is not clear enough what to do when credit card expires)
March 10, 2025
Reply from MooneyGo
Hi,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. We appreciate your feedback, we work every day to provide you with reliable and quality service. Feel free to contact us for any needs.
Reply from MooneyGo
Hi Giancarlo,
thank you so much for your review! We are really happy to hear that you had a positive experience with MooneyGo. Feel free to reach out to us for any needs.
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