Moorland Heating Reviews 2,385

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making interactions pleasant and productive. Many people highlight the excellent service, noting the prompt arrival of engineers, their thorough work, and their respectful demeanor, often leaving the work area neat and tidy. Consumers appreciate the clear communication and the overall ease of dealing with the company for various heating needs, from new installations to routine servicing. However, some customers also noted occasional issues with scheduling, mentioning that they sometimes had to remind the company for annual services. A few people also expressed frustration with a plumber who did not seem to respect their time, despite positive interactions with office staff regarding scheduling.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the professionalism and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism, efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic work carried out by Brad and Oli with a new Combi boiler install. All of the old system taken out, carpets all protected, care was taken. Great communication on where all of the new parts w... See more

Rated 5 out of 5 stars

Exceptional service. We contacted Moorland Heating after being left without water for 3 days by the company our insurance company provided. The service we received from the first call was brilliant... See more

Company replied

Rated 5 out of 5 stars

Moorland Heating are very efficient and always communicate really well. The guy that comes to do the work on the boiler is very professional and easy to have in the house. He leaves everything neat... See more

Company replied

Rated 5 out of 5 stars

Had our shower cubicle replaced. Process from start to finish was easy. Good quality product and the job was completed in time and to an excellent standard. The staff were friendly, respectful and eas... See more

Rated 5 out of 5 stars

The Moorland Heating did a good job of servicing our Worcester Bosch boiler. Very polite, very efficient and replaced everything as it was when he arrived. Only problem is I have to remind them every... See more

Rated 5 out of 5 stars

Glad to have Moorland heating as my company of choice for keeping my boiler running. Friendly , efficient engineers who just get on with the job Thanks , Ali Dixon

Rated 5 out of 5 stars

Moorland Heating are a great company to deal with. Very good customer service, efficient, reliable and friendly engineers. They’ve looked after us for several years now.

Company replied

Rated 5 out of 5 stars

Great communication from the start. Engineer arrived on time. Helpful and friendly. Answered all my questions, gave me good advice. Did the job and left. Kept it simple.

Rated 5 out of 5 stars

The work was carried out efficiently and the guy who did it was polite and cleaned up after he finished. I would recommend Moorland Heating to other people.

Company replied

Rated 5 out of 5 stars

The engineer did a very good thorough job, and checked everything, and asked me if I was happy with everything, and was there anything I wanted him to check before he went.

Rated 5 out of 5 stars

Very efficient when booking boiler service. Engineer arrived on time and was very polite. Efficient service. Very easy to deal with this company and I would use them again.

Company replied

Rated 5 out of 5 stars

I needed a no fuss experienced diagnostic opinion of my Worcester Greenstar boiler which was feeling it's age - my neighbour had gladly recommended Moorland Heating. To my complete satisfaction two m... See more

Company replied

Rated 5 out of 5 stars

Once again 5 star service.cistern syphon broken and replace and fitted within 35 minutes cannot thank this company enough thank you

Rated 5 out of 5 stars

Incredible value and customer service. Did some work free of charge to help us cannot recommend them highly enough.

Rated 5 out of 5 stars

Professional from start to finish. Old hallway radiator removed and new one fitted in a new position. Neat pipe work leading to the new radiator. Olly did a fantastic job.

Rated 5 out of 5 stars

Always a good job done by Moorland Heating.Would recommend them to anyone that needs plumbing and heating work done.

Company replied

Rated 5 out of 5 stars

Always prompt, polite team members from first call to end of the job, I happily recommend Moorland heating.

Rated 5 out of 5 stars

These engineers are so professional and helpful. I really recommend them. Good prices and peace of mind with the job done. ty.

Company replied

Rated 5 out of 5 stars

As usual a brilliant and reliable service to our boiler. They remind us each year when it’s due also.

Rated 4 out of 5 stars

The engineer arrived when expected, was very friendly and asked if we were experiencing any issues. Completed the service ensuring that it was left clean and tidy.

Company replied

Rated 3 out of 5 stars

They eventually fixed the problem and the length of the delay was due to parts not being correctly ordered and then due to being available. The price was reasonable and agreed on a quote from the f... See more

Rated 5 out of 5 stars

Easy and efficient service, have used Moorland heating for years. Great via email communication, which is really important for me.

Rated 5 out of 5 stars

Job well done especially as there were a few unknown obstacles to overcome to fit our new boiler. Area left clean and tidy too.

Company replied

Rated 5 out of 5 stars

Moorland heating were recommended to me and they are very professional and helpful with any questions asked. I would recommend to anyone to use them

Rated 5 out of 5 stars

Very pleased with the whole process, from the initial phone call enquiring about a new boiler to installation. We would definitely recommend Moorland Heating.

Company replied

Rated 5 out of 5 stars

As per usual on time and great service , will continue to use moorland heating . Many thanks and keep up the good work .

Company replied

Rated 5 out of 5 stars

Punctual , courteous clean and helpful during the whole visit . I would not use a different company for my home heating .

Company replied

Rated 5 out of 5 stars

Engineer arrived as scheduled, on time, excellent service and low cost. Couldn't ask for anything 'moor' 👍

Company replied

Rated 5 out of 5 stars

Used Moorland Heating to do my yearly boiler service. Turned up when they said and completed without fuss. Pleased. Thanks

Company replied

Rated 5 out of 5 stars

Arrived on time carried out full service on gas boiler and fires to a good standard and was professional service

Rated 5 out of 5 stars

Plumber arrived on time, clean worker, everything was good. Thoroughly recommend.

Rated 5 out of 5 stars

My old boiler broke down, within two days your engineer visited, diagnosed the problems, advised me clearly my options repair or replace, and professionaly fitted a new boiler two later, well done exc... See more

Rated 5 out of 5 stars

Always on time for an appointment, very professional staff,I always recommend you when I hear someone is looking to replace their boiler.

Rated 5 out of 5 stars

Brendon and JJ installed my new boiler and finished bathroom work, they are excellent workers

Company replied

Rated 5 out of 5 stars

Fast, efficient, thorough and friendly. Thank you for another year.

Company replied

Rated 5 out of 5 stars

Professional and friendly staff. Very informative about what they were checking on boiler service.

Company replied

Rated 5 out of 5 stars

The very charming man who came to service the boiler worked quickly, and quietly, and it was all over with everything sorted out, so I was very pleased.

Company replied

Rated 5 out of 5 stars

Always a friendly and positive experience when talking to the office staff. Engineer always on time, friendly and efficient.

Rated 5 out of 5 stars

Turned up on time. Kept the work area clean and tidy. Did a good job on the boiler, we were very pleased with the work carried out.

Company replied


Company details

  1. Plumber
  2. Boiler and Heating Service
  3. Radiator Repair Service

Information provided by various external sources

Moorland Heating Limited is a long established Plymouth based company with a vast experience of installing and maintaining all types of Gas appliance. We work quickly and cleanly to service or replace any existing system to the highest standards and ensuring your system is both efficient and safe. Our boilers come with up to 10 Year Guarantees. We cover the following areas: Plympton, Plymouth, Plymstock, the South Hams to Ashburton - including Ivybridge, South Brent, Buckfastleigh, Totnes, Wembury, Bantham and Salcombe. And we are also proud to serve our East Cornwall customers in Saltash and across to Liskeard. We offer a range of services to Landlords - please see our website for details and prices. We also offer a system cleaning service which will help keep your boiler and radiators running at their optimium efficiency. In addition to our Heating services, we offer a comprehensive range of Plumbing services - please see our website for details. We keep our Engineers up to date with technical and safety training using our own in house training facility. We are Gas Safe registered. If you would like further information on any of our services or for us to come to your home to do a quotation, then please do not hesitate to contact us. You can now also get an Online Boiler Quote on our website - this will give you an indicative price for your new boiler. And we are proud to provide Fixed Price Quotations to our customers once we have completed our survey. We offer an Emergency Call Out Service - please call 07793 148902 outside office hours.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Highly recommended

Professional from start to finish. Old hallway radiator removed and new one fitted in a new position.
Neat pipe work leading to the new radiator.
Olly did a fantastic job.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend

Had our shower cubicle replaced. Process from start to finish was easy. Good quality product and the job was completed in time and to an excellent standard. The staff were friendly, respectful and easy to contact. Would highly recommend.

January 14, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible communication and dishonest

Terrible communication and dishonest. Believe its acceptable to tell you 2 hours after they were due that they wouldn't be coming, require chasing multiple times, and try and invoice you for double the agreed amount after digitally accepting a quote. Avoid at all costs.

January 21, 2026
Unprompted review
Moorland Heating logo

Reply from Moorland Heating

Thanks for taking the time to leave us a review. We take negative feedback very seriously. We have tried to contact you to discuss this further, please call us as we would like to resolve your complaint as soon as possible.

Rated 5 out of 5 stars

Excellent service

My old boiler broke down, within two days your engineer visited, diagnosed the problems, advised me clearly my options repair or replace, and professionaly fitted a new boiler two later, well done excellent service.

June 2, 2025
Rated 5 out of 5 stars

Boiler service.

The Moorland Heating did a good job of servicing our Worcester Bosch boiler. Very polite, very efficient and replaced everything as it was when he arrived. Only problem is I have to remind them every year to come and service the boiler. We didn't have to do this in the early years, [they have serviced our boiler for years], but now we have to chase them to come and service the boiler. Other than that, very happy.

May 27, 2025

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