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Moose Knuckles Canada Reviews 320

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the quality of the products, describing them as warm, stylish, and well-made with excellent workmanship and materials. People frequently receive compliments on their jackets and appreciate the luxurious feel and functionality. Some reviewers also had positive experiences with in-store staff, noting helpful and honest support. However, some customers also noted significant dissatisfaction with customer service, with issues ranging from unhelpful responses to outright refusal to make order changes. There are also concerns about product durability and quality control, with reports of items discoloring, zippers malfunctioning, and uneven stitching, which is particularly disappointing given the high price point.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many praising the warmth, style, and high... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the exceptional craftsmanship, high-tech... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as the worst they have... See more

Price

Users describe ambiguous interactions with price, with some customers finding items to be a good value,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with some reporting simple, timely,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The sweatshirt i got was great when I got it (about 4/5 months ago) and was very warm in the winter. However it started fading immediately and its only been washed once and perfect the instructions. I... See more

Company replied

Rated 4 out of 5 stars

The staff at the yorkville store were amazing.The garment came in, you could tell.It's high quality except the zippers on your garments are not necessarily the best

Company replied

Rated 5 out of 5 stars

We visited the Moose Knuckles store at the Niagara Premium Oulets. We were served and helped by Carl. He was fantastic! Offered great customer service, honest support and advice. Not pushing the most... See more

Rated 5 out of 5 stars

Outstanding… will keep you warm and dry in any weather. High tech, well made material inside and out; pockets, zippers, snaps, vents in all the right places to adjust to change in activity and tempera... See more

Company replied


Company details

  1. #21 of 25 best companies in Clothing Store
  2. #2 of 2 best companies in Outerwear Store
  3. #4 of 5 best companies in Streetwear Store
  4. #1 of 1 best companies in Winterwear Store

Written by the company

Moose Knuckles is more than just winter jackets. Yes we have coats, bombers, and vests. But we also have attitude! Come shop for yours.


Contact info

3.3

Average

TrustScore 3.5 out of 5

320 reviews

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Rated 5 out of 5 stars

Express delivery and beautiful quality…

Express delivery and beautiful quality products!!

April 30, 2026
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Reply from Moose Knuckles Canada

Hello Etta,

We're happy to hear that you received your order quickly and that you are pleased with the quality of our products. Thanks for your feedback!

Rated 5 out of 5 stars

Even in Brutally Cold Temperatures I still look Stylish AF

Even in brutally cold temperatures I still looked stylish yet warm in the Gold Series Original Shearling Trim Parka. I got lots of complements from people that I had to also get the Gold Series Original Shearling Trim Ballistic Bomber Jacket to complete my collection. And I am loving them.

April 30, 2026
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Reply from Moose Knuckles Canada

Hello there!

We're happy to hear that you looked stylish and felt warm in our parka, even in brutally cold temperatures. It's wonderful you're enjoying the bomber jacket too and completing your collection. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Love my jacket

Love my jacket. It’s incredibly warm and the quality is great thus far.

April 1, 2026
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Reply from Moose Knuckles Canada

Hello there,

We're happy to hear that you love the jacket! We appreciate your positive feedback on its warmth and quality. Thanks so much for sharing.

Rated 5 out of 5 stars

Love them

Love them. They look great and perform as they are designed to.

May 1, 2026
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Reply from Moose Knuckles Canada

Hello there,

We're happy to hear that you love our product! We appreciate you letting us know that it performs as designed and looks great.

Rated 5 out of 5 stars

Great jacket

Great jacket. My some was happy with it. Overall good quality.

February 13, 2026
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Reply from Moose Knuckles Canada

Hello Tracy,

We're happy to hear that your son is happy with the jacket! We appreciate you letting us know about the good quality. Thanks for the feedback.

Rated 3 out of 5 stars

Fading on the sweatshirt

The sweatshirt i got was great when I got it (about 4/5 months ago) and was very warm in the winter. However it started fading immediately and its only been washed once and perfect the instructions. Ive been meaning to reach out and ask about the fading. Its embarrassing to wear it honestly. I expected more for the price I paid.

February 10, 2026
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Reply from Moose Knuckles Canada

Hello Matthew,

Thank you for taking the time to review us.
We appreciate you bringing the sweatshirt's fading to our attention.
We value your input and want to ensure your concerns are addressed. One of our agents will be reaching out to you via email shortly to follow up.

Rated 5 out of 5 stars

Outstanding… will keep you warm and dry…

Outstanding… will keep you warm and dry in any weather. High tech, well made material inside and out; pockets, zippers, snaps, vents in all the right places to adjust to change in activity and temperature. Effortlessly stylish, when everyone else is cold, it attracts jaws dropping in awe, and countless compliments.

January 1, 2026
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Reply from Moose Knuckles Canada

Hello Catherine,

We're happy to hear that our product keeps you warm and dry in any weather. We appreciate your highlighting the high-quality materials and thoughtful design. It's great to know you're receiving compliments! Thanks for your positive feedback.

Rated 5 out of 5 stars

Very good quality

January 22, 2026
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Reply from Moose Knuckles Canada

Hello Aisah,

We appreciate you letting us know about the good quality. Thanks for the feedback.

Rated 5 out of 5 stars

Excellent quality, great customer service, nice designs, and fast shipping

I’ve bought 1 Bomber Jacket there this past fall and 1 just this January, which are the standard ballistic bomber and the denali bomber, and I love both of them.
They are both nice and warm, the ballistic one of course even more, because it‘s down insulated unlike the denali, but I also like the denali bomber because it‘s not as warm as the other one.

The customer support in the shop and over the phone is great, they ship really fast and safely packaged.

I can definitely recommend them!!!

January 10, 2026
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Reply from Moose Knuckles Canada

Hello Leo,

We're happy to hear that you love your bomber jackets! It's great to know that our customer support and fast shipping met your expectations. We appreciate your recommendation!

Rated 5 out of 5 stars

Great quality

April 29, 2026
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Reply from Moose Knuckles Canada

Hello Jagit,

We appreciate you letting us know about the great quality. Thanks for the feedback.

Rated 5 out of 5 stars

Great coat!

Great coat!! This is by far one out of 2 winter coats that I have. Looks good. Feels good. And withstood the cold here in N.Y.C. this past winter.

January 16, 2026
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Reply from Moose Knuckles Canada

Hello Ted!

We're happy to hear that you are enjoying the coat! It's great to know that it kept you warm in N.Y.C. this past winter. Thank you for your positive feedback.

Rated 5 out of 5 stars

The quality is exceptional

The quality is exceptional! Love the look and it is unbelievable warm. Order and delivery where simple as well.
Very pleased with overall experience.

April 29, 2026
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Reply from Moose Knuckles Canada

Hello Dennis,

We're happy to hear that you find the quality exceptional and love the look! We're also glad the order and delivery process was simple for you. Thank you for your positive feedback!

Rated 5 out of 5 stars

I love all my moose knuckle jackets and…

I love all my moose knuckle jackets and parkas. The look and feel are amazing super comfortable, warm and stylish. I get compliments on all my Moose Knuckle gear. My orders were timely and securely delivered.

April 29, 2025
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Reply from Moose Knuckles Canada

Hey there!

We're happy to hear that you love our jackets and parkas! It's great to know you find them comfortable, warm, and stylish, and that you receive compliments when wearing them. We appreciate your positive feedback regarding our timely and secure deliveries.

Rated 5 out of 5 stars

I love the quality of my product and…

I love the quality of my product and its design.

February 1, 2026
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Reply from Moose Knuckles Canada

Hi Gagandeep,

We are happy to hear that you love the product's quality and design! Thank you for your positive feedback, it means a lot to us.

Rated 5 out of 5 stars

It is very warm

It is very warm. But I wish it to be less heavy

April 28, 2026
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Reply from Moose Knuckles Canada

Hello Viv!

We're happy it keeps you warm. We appreciate your feedback regarding the weight and will consider it for future improvements.

Rated 5 out of 5 stars

It’s not even winter inside this coat!

On the coldest days it does not even feel like winter inside this coat. I love it so much that I bought one for my husband and now we both stay toasty while out and about all winter long.

January 27, 2026
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Reply from Moose Knuckles Canada

Hello Leesa,

We're happy to hear that the coat keeps you warm even on the coldest days. It's great that you purchased one for your husband too! Thank you for sharing your positive experience with us. STAY WARM!

Rated 5 out of 5 stars

Norway experience

I traveled to Norway high in the mountains. My activities included snowshoeing, snowmobiling and snow trekking through the mountains. Don’t know what I would have done without my Mooseknuckles jacket. Never felt the cold! Quality was fabulous.

March 9, 2026
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Reply from Moose Knuckles Canada

Hi Yvette,

We're happy to hear that our jacket kept you warm during your adventures in Norway! It's great to know the quality met your expectations. Thank you for your positive feedback.

Rated 5 out of 5 stars

Warm, amazing quality and well worth the price

I initially purchased for my 17 year old daughter and within a week purchased another coat for myself because I was impressed by the quality of the coat. We had a brutally cold winter in New York with temperatures dipping into double digit (-) numbers and these coats exceeded my expectations. We were extremely warm and comfortable. I’m glad I made these purchases and will likely purchase again next winter. Well worth the money! Oh, I also purchased my daughter’s coat 3 days before Christmas and it actually showed up Christmas Eve, making the holiday even more memorable and special.

December 22, 2025
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Reply from Moose Knuckles Canada

Hi Renee!

We're happy to hear that you were impressed with the coat's quality. We're glad it kept you and your daughter warm during the cold winter in New York. It's wonderful the coat arrived on Christmas Eve, making the holiday more special. Thank you for your positive feedback!

Rated 5 out of 5 stars

great quality very high standard…

great quality very high standard purchased a coat for my wife and a couple for myself we are more than pleased with them very warm

April 28, 2026
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Reply from Moose Knuckles Canada

Hello!

We're happy to hear that you are pleased with the high quality and warmth of the coats you purchased. Thank you for sharing your positive experiences with us!

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