Wigs by M O R A M O D E  Reviews 398

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality and natural appearance, often noting that the wigs are indistinguishable from real hair and provide a significant confidence boost. Many people highlight the excellent workmanship and the soft, high-quality hair, which maintains its realistic look even with daily wear. However, some customers also noted issues with the ordering process, experiencing long wait times and a lack of communication regarding order status. A few people were dissatisfied with the customer service, citing ignored messages or vague responses. Additionally, a small number of reviewers reported receiving wigs with poor quality, strong chemical smells, or broken hairs, which did not meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the natural look and... See more

Quality

Clients share positive opinions on quality, with many praising the natural look and feel of the wigs, often... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise the quality and customer service,... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers report positive experiences,... See more

Service

Consumers find service to be ambiguous. Many reviewers express disappointment, citing unacceptable customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was diagnosed with alopecia areata at the age of three, so I've had it almost my entire life. I'm 34 and have used wigs from various companies, but Moramode is the company that made my dream come tr... See more

Rated 5 out of 5 stars

I love Moramode! I have some experience with wigs (I have Alopecia Areata), and these are by far the most beautiful I've ever owned. I receive so many compliments, especially because they look so natu... See more

Rated 5 out of 5 stars

As someone with alopecia, finding a wig that looks natural and feels comfortable is so important — and this one is by far the most realistic I’ve ever had. I’ve had so many compliments and people are... See more

Rated 5 out of 5 stars

MORAMODE has been an amazing company to work with. The customer service is quite supportive. The workmanship of their products is excellent, thus the wigs I have purchased have been very beautiful. Th... See more


Company details

  1. Hair Replacement Service
  2. Hair Product Store
  3. Wig Shop

Written by the company

M O R A M O D E is a prevailing UK based wig retailer with a passion for premium affordable wigs! Our sole purpose, is to create illusion lace wigs that are ready to wear yet very natural. Our illusion wigs are crafted from the finest lace for an invisible, ...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

398 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

The best quality wigs and excellent customer service

Very helpful customer service and the best quality wigs! Every single detail is perfectly done. I have never had so realistic and comfortable wig. Moramode team is doing great job with improving life quality for peolple who are suffering from hair loss! My biggest THANKS to Moramode!!! I will keep ordering wigs only from you!

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Moramode is the best

Moramode is the best! I have bought 2 wigs from them and every time they exceed my expectations. Fast customer service - if you have any questions or concerns they get back immediately via email. I will continue buying from them!!

September 5, 2022
Unprompted review
Rated 5 out of 5 stars

Very polite email

Had a few small hiccups regarding emails, but soon soughted after receiving a very polite and professional email. Thankyou moramode! Look forward to another lovely purchase.

September 16, 2022
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Gaynor,

We are extremely sorry about the issues with the emails. We are looking into this matter for the sake of all customers trying to reach us. We were unaware of the situation.

We believe it may be resolved however if you do struggle to get in touch please contact our customer service team on Instagram @_moramode.customercare

Thank you for your understanding.
MORAMODE

Rated 5 out of 5 stars

First time customer and defo not…

First time customer and defo not disappointed. Customer service answers your queries, had no issue kept informed throughout the process. Shipment was very quick, quality, fit and hair could not fault.

September 26, 2022
Unprompted review
Rated 1 out of 5 stars

Do not order from Moramode

Do not order from Moramode! I ordered a wig that was supposedly in stock for a 3-5 day shipping, I had to chase this up around 3 weeks later to be told they had an issue with the dye and would I consider this (they said they were going to offer these on sale but at no point was I offered the sale price) they showed me it and I declined. I then had to chase and chase to be told they’d adjusted the bad batch again, in the end for the sake of getting a wig I agreed. It came, the wrong wig type and the wrong length, again I had to chase and chase, I was promised all sorts that never came. I paid to have this returned and asked for return postage back as per the law but clearly they think they’re above this. The whole experience was disgusting especially considering why the majority of people need wigs, I have cancer and don’t need this additional stress. The VAT relief they offer is a lie too. I would not recommend at all. Fair enough I am only out of pocket for the return postage but I shouldn’t be at all!

In response to your reply, at no stage was I told about the VAT relief not being available, I was told you had received everything needed. Also my order confirmation states 3-5 days. And you still owe me the return postage too! Not posting factual replies isn’t right either, it’s as misleading as your delivery timescales. And to add I wasn’t offered a full refund at the point of the bad batch colours, I was asked if I’d accept or wanted to wait for what I ordered, it was only when I couldn’t get a definite date from you that I accepted what was offered because I am self conscious about how I look and needed a wig!

July 27, 2022
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Gemma,

We are sorry you have not had a pleasant experience shopping with us.

The wig you ordered ships within 10 business days and is subject to availability. We contacted you to state the new batch of dyes were coming up a slightly different shade and we sent you photos of the new wig for your reference. We offered you a refund and advised that you would be under no obligation to accept the wig.

With regards to the VAT relief, unfortunately we are currently unable to offer this as explained to you at the time. However, to compensate for this we offer a 10 - 15% discount.

Again we do apologise for any inconvenience caused and we are sorry for the experience.

MORAMODE

Rated 5 out of 5 stars

I've had my Blake wig for a couple…

I've had my Blake wig for a couple months now and it's still holding up beautifully ✨ they do an absolutely amazing job! It does take them a couple months to make it, but it's well worth the wait.

September 8, 2022
Unprompted review
Rated 5 out of 5 stars

The quality of the wig is amazing

The quality of the wig is amazing, it looks beautiful. I am super happy with both the prize and the customer service. I will definitely shop from Moramode again in the future. I highly recommend it

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Customer service was absolutely…

Customer service was absolutely terrible by the company and the wig is wispy and horrible quality. The wig came with grey hair through it which is something I don't think you should get when paying that sort of money.
They made a mistake on my wig cap size and its measures a medium when I ordered a small.

Told me it would be shipped in 4 weeks but took 9 and the staff couldn't tell me the progress of my order. It was so frustrating!
Don't waste your time with this company!

September 6, 2022
Unprompted review
Wigs by M O R A M O D E  logo

Reply from Wigs by M O R A M O D E

Dear Rachel,

Thank you for your review.

However we have no orders under the name Rachel Smith. We would appreciate if you could contact us with your order details, please note we do offer an aftercare service.

Unfortunately I’m unable to find any complaints of a similar nature and can only come to the conclusion you have not expressed your experience to us directly. If this is a genuine experience, we do apologise for any inconvenience caused and would be happy to help.

Thank you
MORAMODE

Rated 5 out of 5 stars

Hello

Hello, congratulations to the company I must say that it has quality products with an excellent quality / price ratio.
when I ordered the wig for my wife, for serious reasons (hair loss due to chemotherapy) I had a payment problem that probably did not take place, as soon as they could they called me explaining the problem, paid again and within 15 days the wig has arrived.
a good 5 star.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

AMAZING AMAZING AMAZING

I wish I started buying these wigs sooner! I am in love with it. The colour and everything is perfect. I have been looking for a natural hairline for so long.
The wig isn’t also too thick (which is what I find with a lot of others). The only thing was the waiting time but it was worth it. Communication was amazing throughout too. Thank you so much Moramode xx

September 2, 2022
Unprompted review
Rated 4 out of 5 stars

Light wig, amazing hairline!

Only putting 4 stars due to some communication issues. Ordered wig in March and it takes 45 working days to be dispatched. They made this very clear (which I appreciated), also adding that COVID may cause further delay. In July they reached out stating the wig would ship shortly, which it did. The wig itself is beautiful- very light in comparison to another wig I have and the hairline is flawless. I would definitely recommend this company to those looking for a realistic wig. 1 recommendation for the company is to just have better communication throughout the process if wigs are expected to take longer than anticipated. Just an update to the customer, even if the wig is not completed, to let the customer know you are still working on the purchase & are trying your best to get it out in a timely manner. Overall, very happy with this purchase!

July 30, 2022
Unprompted review
Rated 1 out of 5 stars

19 Weeks since I ordered, Still no wig

Bought my wig April 8 and it is August 18th and still NO WIG. It isn't until you ask for your money back and a cancellation that apparently "it's in route." NO tracking number, NO updated order status on their website either.

"Wigs took longer than expected" - then tell your customer to not expect anything for 6 months and see if they still want to buy the wig. Give them the honest expectation and allow them the ability to choose to still buy. Don't take $1,400 and then say "opps sorry this took longer than expected by 10 WEEKS".

Not happy at all for a luxury price point item.

August 18, 2022
Unprompted review
Rated 5 out of 5 stars

I absolutely love my new Jesse wig

I absolutely love my new Jesse wig, it is so natural looking, comfortable to wear. The synthetic hair does not tangle and is soft to the touch. The lace is adjustable in size.
The customer service received by all Moramode staff has been excellent from start to finish, even when dealing with heavy delays due to local customs and unreliable couriers services (totally unrelated to Moramode).
I highly recommend Moramode and I will certainly buy from them again.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Truly an amazing company

Truly an amazing company!

From the range of colours, and styles, to the customer service and prompt & importantly helpful replies from the girls, it ticks all the boxes!

I first ordered my Moramode wig in the beginning of 2020, now 2 years later I am still very much a regular customer all the way from Australia… Moramode is always my first point of reference when someone asks me where they can buy a wig! Look no further! These people will have you covered!

Cannot wait to make my next purchase… I have my eye on a few beauties!

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

This hair is amazing

This hair is amazing! It's super soft and thick. And the color details are so dreamy! They are completely beautiful. They look so natural too and fit comfortablely. Definitely a conference booster I feel beautiful again when I really needed that!

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Montana full lace wig

I ordered the Montana full lace wig.
The hairline is amazing and looks so natural. The hair is great quality and is always super silky.

The customer service is great as well. It took a while to arrive but this is because i customised some parts of it. It was definitely worth the wait and it is one if my all time favourites.

July 22, 2022
Unprompted review

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