Helpful person on the phone. No 5* because the online purchase didn't work, and there was no indication as to why until I spoke to someone on the phone. Other than that, good value. Hopefully, it will... See more
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Review summary
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Pet insurance quote via Comparethemarket was simply the best value going. Super level of cover at an excellent price plus free access to FirstVet. Was miles better value than any other.
Just done my pet insurance for our 2 german shepards and was surprised how easy and how competitive the quote was. It's given us peace of mind knowing both dogs are now covered to a high degree.
I can't believe the poor reviews below. My experience has been completely different. I filed a claim on the 9th Nov when my dog became ill. Sadly, she had to be taken into hospital in the early hours... See more
Company details
Written by the company
Get a Fast Insurance Quote Online from MORE TH>N. Home & Pet Insurance. We Do More, So You Stress Less – Get a Quote!
Contact info
Ty Admiral, David Street, CF10 2EH, Cardiff, United Kingdom
- enquires@morethan.com
- www.morethan.com
3.8
Great
16K reviews
Asks customers to review
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Helpful and exactly what I wanted
March 30, 2026
Change of insurance
Looking on the internet and decided to join you and the transfer was very easy to deal with.
March 20, 2026
Price and contact to costumer service…
Price and contact to costumer service was excellent..
March 11, 2026
I went to hadley bowling green Inn for…
I went to hadley bowling green Inn for the weekend and I would recommend it to my friends and I would definitely go back again the food was amazing staff very friendly and helpful place is very clean it's in the countryside and it was very peaceful thank you to all the staff for making my stay very pleasant
March 27, 2026
You made choosing easy
You made choosing the most suitable cover for me easy.
Details were clearly laid out.
I’m very happy with my choice
March 25, 2026
Very competitive price and ticked all…
Very competitive price and ticked all our boxes
March 17, 2026
Just what I wanted
Really easy to set up a new pet insurance policy, and at a very good price too.
March 12, 2026
A good price for a good level of cover
The price was equivalent to what I'd been paying but with a better level of cover and what I'm sure will be a much better veterinary experience than I've had due to the insurance I've had for the last 3 years.
February 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor communication
Poor communication, slow payments, no portal to log into to see the status of your claim.
Vets have sent clinical history into More Than but they state it’s not received.
Very poor service
March 20, 2026
Reply from morethan.com
Hello,
We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with communication, payment delays, and claim status visibility.
We want to look into this further. Please email your policy details to ReviewFeedbackSupport@pet.morethan.com , so we can review what happened. We appreciate you bringing this to our attention.
Alex
The team were able to get me the same…
The team were able to get me the same package as last year with only a very small increase. I wanted to stay with more than for the first vet app that is on this policy. I find it so valuable for the speed to get peace of mind.
March 19, 2026
Excellent customer service from a…
Excellent customer service from a lovely lady called Jess. Jess changed everything for me and helped retain me as a customer.
March 17, 2026
Value for money and politeness
Value for money especially in the climate we in now, communication was sound with a good knowledge of the product with staff very polite
March 19, 2026
Unprompted review
Hassle free
It was very easy to understand and the terms of the policy were very good value
March 11, 2026
Great communication .
March 18, 2026
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