Morfars.dk Reviews 8,464

God service. Hurtig levering.
God kvalitet

Quick ordering and delivery process. Our boy’s drone is awesome. We’ve ordered 3 other items before this from you guys and have ALWAYS been satisfied! Customer service is tip too!

Last month (January) I bought a gift from Morfars, a drone, for my husband’s birthday.
So far he are very satisfied with it. He is enjoying how to manoeuvre it on air. Thanks for the fast processing of order and delivery. We will surely recommend this company.

Don’t buy from them! Absolutely terrible service - and extremely arrogant people. My new RC car (total cost approx € 230) stopped working (broken servo) after only 5 min driving on normal road (big parking lot with no obstacles) not what you would expect from a new RC car costing approximately € 230 - so first i filled a complaint on their website - which they simply rejected saying that despite my explanation - they were sure that I had crashed the car into an obstacle (in other word they simply rejects claim by saying that you (the customer is lying). Secondly just asking them to review the claim requires that you return the product for which you have to pay the freight and during the process of filling a claim on their website - they highlight several times that in case they do not accept the claim then you (customer) have to pay an extra fee on approx € 30 to cover the time spend on assessing the claim. (Threatening the customer) All in all a very disappointing experience - especially taking into consideration that this particular type of products are often associated with a high demand for service as the product is very technical. In my case and to my disappointment the settlement was a poor repair to a totally new product and an extra freight cost of approx € 14 ... so so disappointed!!
Luckily there are many good alternatives to Morfars so I for sure will never again have to buy a product from this company.

Bought a set of tanks from them and one of them didn’t work properly. I explained the problem by email and they replaced the broken tank the next day!
Fast and excellent customer service!

Køb - hent - plug and play - nemmere bli'r det ikke. Så får man oven i købet god service - so what's not to like :-)

I just ordered a product from morfars.dk and received confirmation for shipping. The next thing I know they decided to spontaneously cancel my order without any explanation. This is by far the worst customer service I've ever experienced in my entire life!

I am tremendously disappointed by their cold hearted actions. You would think that a company that specializes in selling toys for children would be the most fun to deal with. But, the opposite is very true here! Please stay away from this horrible company! This is the absolute worst online company of all time!

Update:

We never ever mentioned that our child would be operating this toy by himself. But, they took it upon themselves to make that assumption! Perhaps...if they would have respectfully spoken to us first they would’ve been properly informed.

Instead...they indirectly accused us of being irresponsible parents. They also over charged me on shipping, and then got extremely agitated
when I inquired about it. I have reached out to my attorney for some legal advice on whether or not a claim should be filed against them for such horrible treatment!

They even had the audacity to indirectly say we could only afford to buy their cheapest drone. This is what happens when you use extremely poor judgement! As super caring parents...the last thing we’d ever want to do is bring any harm to our beloved child. Our son wasn’t the one purchasing this item because he doesn’t own a credit card, yet.

So, technically we as the adults in this matter were old enough to buy this product as his parents. These ridiculous people obviously have a serious God Complex. Overall, they have seriously bad communication, an extremely presumptuous staff, are all hyper paranoid, and have by far the worst customer service ever!

Bought a hurricane RC car. Delivery was good. But car lasted less than 10 days. Was not the most expensive car but for what a payed it should of lasted longer than that. They shows vids of guys jumping them around in skate parks and my son's car does not work after just riding around on grass in the back garden. And will now cost more money to replace parts to get it going again.

We got a drone and it was broken after 3 min. I paid 50 kr again to send it back. Very much dissatisfied. :-(
Update: from the company they called us and said they will repair it if we pay 100 more plus shipment fee. I think this product does not worth 500 kr. so we literary put 350 kr in the bin basket. We refused to have the product back. I could simply buy another ome with 80 kr with the same cheap quailty.

We are 100 percent disappointed with this product and customer service. Never will buy anything from this company. :-(

Excellent service! No complaints. During these COVID-19 days it was great to get the RC batteries delivered to our house the next day.

Perfect contact. Quick shiping.

Super hurtig levering og god service via mail med link til relevant instruktionsvideo på Youtube.

Kan kun anbefales :-)

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