Had delivery of a new Morphy Richard's steam iron - water tank was leaking from the start. Found the communication a bit frustrating as I had to do video's, photos etc of the item . Having done all t... See more
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Review summary
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Reviews shaping this summary
Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty swi... See more
Company replied
I contacted Morphy Richards customer service on 6th June regarding kettle not switching off. They replied 10th June and by 13th I have received a new kettle. The kettle was within 2 year warrant, I s... See more
Company replied
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... See more
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Company details
Written by the company
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Contact info
, , , United Kingdom
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I judge companies by their after sales…
I judge companies by their after sales help. I had an issue and they had zero quibble, in sorting it, were communicative and didn't let me down. I know I wouldn't get this with other brands. They have earned my loyalty. Bravo
May 6, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your amazing 5-star review 😀. We completely agree, after-sales support is just as important as the product itself, so it’s fantastic to hear that you felt supported every step of the way. We’re really pleased we could resolve your issue quickly, keep you informed throughout, and deliver the level of service you expect. Earning your trust and loyalty means a great deal to us.
Thank you again for your kind words and for choosing Morphy Richards 😊.
Tazza Coffee Machine Warranty Support
Our 5 month old Tazza coffee machine had been working perfectly, then one morning decided to empty the water tank over the counter top as soon as it was filled.
Contacting Morphy Richards via the online chat facility, we were soon in contact with Jessica who requested some information to assist in the warranty claim, she also sent the requirements via email. After sending the requested images (Front with code and date), data plate (with code and date) and evince of cutting off the power cable, she notified us that a replacement machine had been requested for despatch. This whole process to no more than 10 minutes.
Very quickly we received an email stating that the replacement was to be despatched via a courier and would arrive soon.
Overall this has been a thoroughly positive experience: no one likes it when appliances break down, but the efficiency with which the matter was handled made it stressless.
Well done and many thanks to the customer service team, especially Jessica.
June 1, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We’re sorry to hear about the issue with your Tazza coffee machine, but we’re delighted that our team was able to resolve this so quickly and make the process as smooth as possible for you. It’s great to hear that Jessica was able to assist you efficiently and keep everything clear and straightforward throughout your warranty claim, we’ll be sure to pass on your kind feedback to her. We always aim to make situations like this as stress-free as possible, so it’s wonderful to know you had such a positive experience. Thank you again for your kind words and for choosing Morphy Richards 😊.
Part for discontinued product
Contacted customer service. Although they couldn't provide the part I needed for a discontinued product, the agent very helpfully provided advice and emailed a list of websites which allowed me to easily find and order the part.
June 1, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your 5-star review 😀 While we’re sorry we no longer had the part available for your discontinued product, we’re really pleased to hear that our team was able to point you in the right direction and help you find what you needed. Thank you again for your feedback and for choosing Morphy Richards 😊.
Refund Robbers!…
MAYBE ITS TIME YOU CHANGED YOUR ' STANDARD RETURNS POLICY' THEN AS I SEE ON HERE I AM NOT ONLY ONE COMPLAINING THAT WE GET RIPPED OFF BY BEING CHARGED TO RETURN ITEMS- This really is a free money grabber by Morphy Richards- i only 'changed my mind' as you put it as i saw size of box, so how TINY it must be,so not up to the job! Got in touch as had ordered by mistake two of same item, they cancelled one so was ok, i thought.When other arrived i could see from size of box that this was going to be way too small to do actual job(was an air conditioning cooler of some sort) as without packaging as well would have been even smaller(!)So i did not open it and emailed them as soon as delivered And i was assured they can Fully Refund me and will email a Label- NO MENTION OF DEDUCTION FOR RETURNS!- so then an email arrived after a few days (just to drag out the 'within 14 days' policy)! That includes return label where they inform me they will DEDUCT £3.99 JUST TO RETURN IT,OR I CAN PAY MYSELF BY OTHER METHOD!!- THE FLAMING CHEEK OF THEM!!- ive emailed about it but dont expect any different and i definitely wont be buying from them again.AT ALL.!I I already bought a small desk fan week before thats not great, but as it charges phones etc as well son says its ok as its not blasting cold air right in his face so i decided to keep that one! I presume Morphy Richards are only good at kettles,toasters,microwaves,irons etc. but NOT fans/air coolers.Stick to what you know Morphy Richards!If i had bought their item through Argos or a supermarket i could be refunded fully, no deductions!- so why not fully refund the direct buyers! And after reading other reviews it seems theyre no longer any good at kitchen items like they used to be either!!!
June 1, 2026
Unprompted review
Reply from Morphy Richards UK
We’re sorry to see your updated review and would like to clarify the situation.
Your return request was raised because the product was not as large as you expected. This is considered a change-of-mind return rather than an issue with the item itself. Product dimensions are clearly provided on our website to allow customers to assess suitability before purchase.
You also mentioned that you were “assured” of a full refund. To clarify, a refund is issued once the item is returned; however, as outlined in our Returns Policy, return postage costs may apply for unwanted items. This information is available prior to purchase and forms part of our Terms of Sale.
As an online retailer, our returns process follows the Consumer Contracts Regulations (distance selling). Under these regulations, customers have the right to return unwanted goods, but retailers may require the customer to cover the cost of return postage where this is clearly stated.
Regarding comparisons to high street retailers, purchases made in-store or via store-based businesses operate under different models and policies. Orders placed directly online are subject to distance selling regulations and the retailer’s published terms, which differ from in-store return offerings.
We have applied our policy consistently and in line with current legislation. The return option previously provided remains available should you wish to proceed.
Morphy Richards 7 L Air Cooler
I bought the Morphy Richards Flexi Freeze 7L Air Cooler and the setup was a nightmare. The instruction manual is totally useless and doesn’t explain the most important thing for the first use. There is also absolutely NO video guide on YouTube or anywhere on the internet.The water pump inside is factory-locked with a plastic clip under the motor housing for transport. The manual does NOT tell you to detach it! Because of this, the pump hangs in the air, doesn't touch the water, and the device just keeps flashing the "Cooling" light and beeping like crazy. I had to dismantle the whole unit and figure out on my own that the pump works like an aquarium pump and needs to be released to drop to the bottom of the water tank.Selling a product for over £100 with such a poorly written step-by-step manual is a joke. If you don't release the pump manually, the cooler won't work. Shame on you, Morphy Richards, for not providing a basic video tutorial for your customers!
I know this device isn't complicated, but even a cigarette machine comes with an instruction manual, like everything else in this country. Morphy Richard, you should pay more attention to detail.
June 1, 2026
Unprompted review
Reply from Morphy Richards UK
We're very sorry to hear that you experienced difficulties during the setup of your new Morphy Richards Flexi Freeze 7L Air Cooler.
We do aim to make our instruction manuals as clear and user-friendly as possible. The release of the water pump is covered within the instruction manual on page 13, which includes a diagram demonstrating how to detach the transport clip and allow the pump to sit correctly in the water tank for use in Cooling Mode.
That said, we completely appreciate your comments regarding the benefit of a video setup guide. Visual demonstrations can often make the setup process much easier, particularly for first-time users. We have passed your feedback on to the relevant team for review, and we hope to see a video guide made available in the future to help other customers with the initial setup process.
We value your feedback and thank you for bringing this to our attention.
I am writing to express my significant…
I am writing to express my significant dissatisfaction with a recent purchasing experience. I acquired two items from your official website, only to discover them subsequently offered at a considerably lower price on your TikTok shop. My request for a price adjustment, made prior to receiving the merchandise, was unfortunately denied by your customer service department. Consequently, I am now faced with the inconvenience of returning these items, and I am further dismayed to learn that a return service fee will be applied. This situation is quite unexpected and frankly, unacceptable. I am open to revising my assessment should a satisfactory resolution be provided. I have historically been a frequent patron of your company and have never encountered such an issue, particularly regarding the discrepancy between advertised prices. The failure to honor your own pricing across different sales channels is a matter of serious concern.
May 27, 2026
Unprompted review
Reply from Morphy Richards UK
We’re sorry to hear that you were disappointed with your recent experience and appreciate you taking the time to share your feedback.
We understand your frustration regarding the price difference you noticed. However, prices and promotions can vary across different sales channels. Offers available on TikTok Shop are funded and managed by the platform itself, meaning they don’t reflect the pricing available on our official website. For this reason, we’re unable to price match between these channels.
Regarding your return, as the items were no longer required rather than faulty, this falls under our standard returns policy. As outlined on our website, a small return fee applies in these circumstances to cover the cost of providing a pre-paid and convenient returns service, which is typically more cost-effective than arranging postage independently.
We do appreciate your previous support as a returning customer and we’re sorry this situation has impacted your perception of our service. If there’s anything further we can do to assist, please don’t hesitate to reach out to our customer support team directly so we can review your case.
Air Flex fan...portable oscillating Rechargeable..HOW DO YOU CLEAN THEM!!!
Truthfully I give the fan itself 10 out of 5 stars.. What gives it 1 star is to draw attention to the fact THERE IS NO WAY TO CLEAN IT! No way to dismantle, take the fan guard off and get the blades wiped down and hairs that have wraped around the spinning mechanism. Which then take a "SILENT" fan to a B****y noises one. Such a fantastic fan with one of the main components forgotten about- Fans collect dust and dirt and then blow that out there has to be a way to clean them. Work that out then this fan will be one of the best fans on the market. It's compact, its fits in my suitcase, I even take one to the hospital with me, the battery power last for 8/12 hrs depending on what speed is being used. It takes up very little room and I would purchase them as gifts (IF) I could work out how to take them apart and clean them. I spent 4hrs trying to pull out 3 hairs that were wrapped around the spinning mechanism as my hair is 4ft long those hairs were a nightmare but anyone with even shoulder length hair is going to have a nightmare trying to get access to remove them. Morphy Richards 10/05 for a fan right up until it need cleaned.
May 31, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your detailed feedback, we’re really pleased to hear how much you value the fan’s performance, portability, and battery life.
We’re sorry to hear about the difficulty you’ve experienced when trying to clean the unit. We understand how important this is, especially for maintaining performance over time. While some of our fan models are not designed to be dismantled, they can be maintained with careful external cleaning, for example using a soft brush, compressed air, or similar methods to help remove dust and hair safely.
As we’re unable to identify your specific purchase from this review, we’d really encourage you to get in touch with our customer support team directly. We’d be more than happy to provide model-specific guidance and help resolve this for you.
Your feedback is appreciated, and we’ll be sure to pass your comments on to our product team as we continue to improve future designs.
Coffee Machine Fault
My coffee machine started leaking from the steam wand. As it was still under warranty I contacted Morphy Richards. Understandably I was asked to send proof....video and photos.....so while there was a bit of back/forth I felt I was treated fairly and politely......by the end of the week a new coffee machine was delivered!! Can't say any better than that!! Well done Morphy Richards!
May 22, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We’re sorry to hear you initially experienced an issue with your coffee machine, but we’re really pleased that our team was able to support you through the process and get this resolved quickly under your warranty. While we do sometimes need a bit of back and forth to gather the right information, it’s great to hear you felt treated fairly and politely throughout. We’re especially glad we could arrange a replacement for you so promptly. Thank you again for your kind words and for choosing Morphy Richards 😀.
Had an issue which I couldn't resolve
Had an issue which I couldn't resolve , contacted this company and followed their advice on what action to take, worked wonders and resolved the issue
May 27, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your 5-star review 🤩 We’re really pleased to hear that our advice helped resolve the issue for you. Our team always aims to provide clear and effective guidance, so it’s great to know it made a difference. Thanks for choosing Morphy Richards 😊.
The three pin plug on our Morphy…
The three pin plug on our Morphy Richards soup maker became faulty. This was outwith the guarantee period. Following notification to Morphy Richards a substantial discount was offered on a replacement unit. We found this gesture of goodwill by the Customer Support Team to be generous and offered in a friendly manner.
May 21, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely review. We're sorry to hear you experienced an issue with the plug on your soup maker, however we're pleased that our Customer Support Team were able to assist and provide a suitable gesture of goodwill.
It's great to hear that the support was received positively and delivered in a friendly manner. We really appreciate you taking the time to share your experience.
Had a problem with my food steamer and…
Had a problem with my food steamer and asked a question early evening and got a reply next day. Very happy.
May 22, 2026
Unprompted review
Reply from Morphy Richards UK
We're sorry to hear you experienced an issue with your food steamer, however we're delighted to know that you received a prompt response and support from our team. We really appreciate your feedback and are pleased we could help resolve your query quickly!
Fast response with manual I needed
Fast response with manual I needed. Thumbs up.
May 18, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your kind review! We're so pleased to hear that you received a fast response and that we could provide the manual you needed. 😊
The online chat was efficient and easy…
The online chat was efficient and easy to use. The Service Agent that assisted me, Rich was extremely helpful and patient. Receiving a replacement for my faulty item was straightforward and fuss free.
May 21, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful feedback. We’re delighted to hear that you found our online chat service efficient and easy to use, and that Rich was able to provide such helpful and patient support throughout the process.
We really appreciate you taking the time to share your experience with us.
Faulty iron replaced without fuss
Almost two years into its four-year guarantee, the power supply to our Turbosteam Intellitemp iron began failing at the ball-and-socket joint. We have never claimed from Morphy Richards under warranty before but, after initial procedures had been dispensed with, they replaced the iron with the identical model, for which the existing warranty will continue. We are grateful to them for this as it gives us confidence that the guarantee means what it says.
May 12, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for taking the time to share your experience. We’re sorry to hear that your Turbosteam Intellitemp iron developed a fault, but we’re pleased that our team was able to assist and provide a replacement under the guarantee.
It’s great to know this has given you confidence in both the product and our warranty support. We truly value your loyalty and are delighted we could resolve this for you.
Thank you again for choosing Morphy Richards.
Excellent Customer Service
Quick delivery and arrived on time.
The product was exactly as described and what we needed.
Customer service experience post sale was excellent.
May 20, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your wonderful review! We’re delighted to hear your order arrived quickly and exactly as expected.
It’s especially great to know that our customer service team was able to provide an excellent experience after your purchase as well.
We really appreciate your support and hope to serve you again in the future!
Exceptional customer service received
I contacted customer services regarding an issue with my steam iron which was out of warranty. Jessica was incredibly responsive and helpful. Her can-do attitude was so appreciated and I have already told friends and family about the exceptional customer service I received. Thank you so much Jessica from a very happy customer
May 18, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your lovely feedback. We’re delighted to hear that Jessica was able to assist you with your steam iron enquiry and provide the level of service you deserved.
Her helpful, can-do attitude is exactly what we strive for, so it’s wonderful to know the support you received made such a positive impression. We truly appreciate you recommending us to your friends and family, and we’ll be sure to pass your kind words on to Jessica.
Thank you for choosing Morphy Richards. 👌✨
My kettle started leaking after only a…
My kettle started leaking after only a few months of use. I contacted the company, and Jessica, who handled my query, was quick, efficient, and very helpful throughout the process. I have now received a replacement and appreciate the excellent customer service.
May 15, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you so much for your kind review. We’re sorry to hear you experienced an issue with your kettle, but we’re delighted that Jessica was able to assist quickly and efficiently to get this resolved for you.
Providing excellent customer service is always our priority, and it’s wonderful to hear that your replacement has now arrived. We really appreciate you taking the time to share your experience. 🤩
Great customer service experience
Great customer service experience! I received the help and support I needed for a product. I am grateful for their fast response and customer care for me. Thank you.. :)
May 18, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your kind words 😀. We’re really pleased to hear you had a great experience with our customer service team and that you received the support you needed quickly. Providing helpful and responsive care is something we always aim for. thank you again for your support and for choosing Morphy Richards 😊.
I had a problem with a steam generator…
I had a problem with a steam generator iron after having a problem sending a video (because i am an old dinosaur)Alex sent me a link and it went no problem.
The issue was then resolved very quickly so very happy with the level of service.
May 18, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your lovely review 😀. We’re really pleased to hear that Alex was able to help you get the video sent across without any trouble, and no dinosaurs here, we promise 😊 It’s great to know your issue was resolved quickly and that you were happy with the level of service. We’ll be sure to pass your kind comments on to Alex. Thanks again for your support 😊.
Great customer service
I needed the manual for a blender no longer on the market
I emailed thanks to the website - and received it as a pdf
Thank you
Great customer service
May 13, 2026
Unprompted review
Reply from Morphy Richards UK
Thank you for your kind review 😀 We’re really glad we could help you track down the manual, even for a product that’s no longer on the market. It’s great to hear the team was able to get that over to you quickly. We appreciate your feedback and thank you for choosing Morphy Richards 😊.
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