Motor Angel Reviews 

158
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Just terrible - if you buy a used car with warranty assist, motor angel or motor easy - it’s all part of the same scam - not interested in paying out if you need them. AVOID

Rated 4 out of 5 stars

From my experience of dealing with many call centres - MOT Angel / Motor Easy have by far the best trained, capable and positive people I have spoken with. They understood my problem, acted upon it qu... See more

Rated 1 out of 5 stars

Shocking company didn't stick within time frames. Steering rack went so no power steering which in policy booklet says covered for.. then they say after 4 days when suppose be 48 hours. They won't pay... See more

Rated 1 out of 5 stars

I had a Diagnostic Test but despite trying to contact electronically through my account and asking for a call back 3 times, no response has been received. Today I telephoned and even the 2 options di... See more

Company replied

Company details

  1. Auto Repair Shop

About Motor Angel

Written by the company

NEW BUSINESS FOR APPROVED WORKSHOPS 

10,000 workshops have passed our vetting process and now use our digital platform to accept new business and profitably manage all aspects of these jobs:

  • Bookings
  • Quotes
  • Jobsheets
  • Invoices
  • Customer CRM 
  • Digital service history

TRADING PLATFORM FOR AUTOMOTIVE FLEETS

Leading fleets use Motor Angel to book their drivers and customers into approved workshops for:

  • Servicing
  • MOT tests
  • Diangosis
  • Repairs

Motor Angel gives fleets total transparency on the costs and work details of all repairs and maintenance tasks as they happen in real time. Plus Motor Angel supports the digital solution with a UK call centre of engineers and customer service professionsals. 

Motor Angel provides indepth analytics and feedback from drivers and expert engineers who monitor the workshops on the work quality, profitabilty and efficency. 

 


Contact info

2.2

Poor

TrustScore 2 out of 5

158 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(158)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Adam from MOT Angels was very attentive and dealt with my car being in the garage today. Everything is very smooth using this service and you don't have to deal with the garage direct although you get the information given to you twice.

March 29, 2017
Unprompted review
Rated 4 out of 5 stars

Overall very good

Overall very good, but would prefer to be able to still have the collection and delivery option available, especially as the garage was only 7 miles away.

March 29, 2017
Unprompted review
Rated 4 out of 5 stars

healthcheck

good feedback and thorough check which picked up a couple of issues/faults - fortunately I was able to put right under present manufacturers warranty before expiry

March 28, 2017
Unprompted review
Rated 5 out of 5 stars

Excellant Service

From gaining another warranty quote from Land Rover and then comparing it to Motor Angel you cannot believe why anybody would choose anybody else,

March 28, 2017
Unprompted review
Rated 4 out of 5 stars

Good service trustworthy

Booked my health appointment they notified me with texts message 2 days before the appointment I would prefer it if you let me know 4 days before and a day before my appointment with the garage thank you for the good service keep up the good work.

March 27, 2017
Unprompted review
Rated 4 out of 5 stars

Very quick & efficient.

I dropped my car in at 8am & the service & MoT was done by 12.30 which I was very pleased about. I noticed small scuffs on the rear offside wheel arch the evening after I picked my car up which I'm sure weren't there before it went in but of course I can't prove it so didn't pursue it. I just hope they come out with T-Cut.

March 24, 2017
Unprompted review
Rated 4 out of 5 stars

An interesting experience!

To be told that I was to take the vehicle (small van) to a Halfords Autocentre was a surprise in itself. To be asked if it was coming in for a service was bizarre when their online instructions were just to fit an air filter as well as a fuel filter! To realise that these instructions probably hadn't been read was more annoying as the van had been booked in for over one week and I expected the filters to have already been ordered and on site.
The filters were fitted and the Autocentre Manager, Dargham Zarham, was most helpful in looking into a misreading water temperature guage and he and his mechanic were both knowledgeable and interested in finding a solution.
The jury is out regarding my first experience with motor angel but they did stay on top of the job by communicating updated information to me that they had constantly requested from the Autocentre.

March 22, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look