Mothercare 

11/11/2019 ordered gift for my little one, still no delivery and no even message that they shipped!!!!!! Very disappointed!!!!! Definitely would not recommend! !!!!! Still hope to get my purchase!

Ordered 2 jumpers for my son for the cold weather coming in but have not came yet!!!Nearly one month i have been waiting they are a joke!!!!!

Ordered over 3 weeks ago! No product, no reply to emails! All I want to do now is cancel and I can’t even get confirmation that will happen!!
Spent hundreds of pounds in Mothercare the last few months on new stuff for our first baby!
Just confirm your cancelling so I can order elsewhere!!!!

I think Xstmas will end before I get Daughter’s is Santa dress!

Still waiting for my delivery. Was advised the items should have arrived 5 days ago and I am still waiting. 2.5 weeks later. What is going on?

Ordered before administration process started, still no contact from mothercare on a delivery date, can’t phone as constantly on hold, emails sent, no reply, chat live not working......guess mothercare doesn’t care for customers since administration process began. Doubt if we will ever see goods ordered and paid for. So wrong. Always the little guy at the bottom that gets forgotten.

Bought nursery furniture in the sale from Mothercare before they announced going into administration - delivery took longer than expected but we had no problems as such.

I’ve since ordered some bits from the closing sale and my order is STILL ‘preparing’ almost 2 weeks later. States it’ll be delivered between 20-25th Nov but I can imagine this won’t happen judging by previous reviews.

Probably not a good idea sending out emails asking how your experience has been when my order hasn’t even shipped yet!

Update 02/12: order is still preparing. Perhaps it will arrive by the time my baby is born in March. I won’t hold out hope.

The staff were outrageously unprofessional. They were swearing down the phone when I called about a problem I had. One of the sales assistants gave me the wrong product even though I asked her to double check it 4 times. Now they won’t exchange it when I’ve spent 100s on it.

Placed order almost 2 weeks ago and still not received goods

Placed a order over 2 weeks ago and heard or received nothing

My last order was before Mothercare months before they announced the financial difficulties and they got it wrong, posting old customer reviews and the spec of the pushchair I bought my son and my daughter for their respective children saying it came with extras that it didn't anymore. I was promised £30 back to buy from silvercross directly as mothercare didn't even sell the adapters...but they sent me a store voucher. I live 5 towns away from my nearest store and im a non driver, plus they didn't sell the adapters anyway. 2 more calls and thei finally honoured their promise
I was saddened to hear that they were in trouble but wondered at their website accuracy and and customer services inability to listen and keep to their promise
I placed a goodbye order with a massive £1 discount on most items was hardly bargain time if they aren't exactly cheap anyway if there is such a rush to clear the warehouse why do I now have to wait 2 weeks before I receive my goods I can't imagine a lot selling when there are such dismally low discounts anyway
Three generations of shopping in Mothercare my granddaughter's will never know the shop perhaps it will be kept online I wonder how many arguments will be had with their customer services then 😔

Use to love this shop

I made an order on 05/11/19, i would've expected to have the stuff within a day or 2 like all other online orders, but surprisingly the conformation email stated "your stuff will be delivered 11-14/11/19, today is the 18th and have not yet received, time wasters

Ordered 11/11 - still says preparing order. No communication from mothercare

I think my 4 month old will be a teenager before I get her night light!

Would not order from them at this stage, ordered before they came out as going into administration... Been waiting over a week now for item when it was due to be delivered by.. it's only now been 'dispatched' but now Hermes is waiting for it. Online chat has been discontinued, everytime I call I'm hold. Hope it comes.

Still not received goods ordered last week

Great experience from start to finish. I ordered a new Pram for my baby and the website was easy to use. I received confirmation straight away and after a few days they let me know when it would be delivered but unfortunately I wasn’t due to be home so I was able to change delivery day and was then the day before given a time window and they delivered on time.
Shame they are closing down.

I ordered my baby products on 3/11 but still waiting,I have no idea when will arrive,terrible online shopping experience ......

Not got my order yet. Email and payment disappeared from my records. Phoned to see what’s happening and they were closed. Payment and email he’s reappeared but I’m still waiting for order???

Ordered a full travel system online and used click and collect was due 15/11/19 however showed delayed on the estimated collection date. Rang the store I was supposed to be collecting from and lady said order was still at depo but that I will receive it at some point as they are experiencing delays and only just had last weeks orders delivered a week later. Time will tell if I actually get this order.