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Rated 5 out of 5 stars

I had the most amazing customer service - ML girls were willing to go an extra mile to ship my jacket to Estonia! I love it and the fit is perfect!

Rated 5 out of 5 stars

Customer service was very kind And friendly. Alla my concernes was anqwred fully And helped me with my purchase👌💪 Very very nice!!

Rated 5 out of 5 stars

Love it! Everything went super smooth, great customer service. multiple languages. Supreme dealership for motogirl wear. Amazing deals and great prices. item as described. 100% recommendation. wi... See more

Rated 5 out of 5 stars

2nd order, shipped fast and took 3-5 days to get to Germany via DPD. Lovely packaging, the note makes it so special and personal. The size information on the website are spot on, so I could compare th... See more

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4.8

Excellent

TrustScore 5 out of 5

411 reviews

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4.8

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(411)

82 reviews in the last 12 months

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Rated 1 out of 5 stars

AVOID AT ALL COST!

AVOID AT ALL COST!

What an absolutely shocking company! I ordered a pair of motorbike trousers online. The delivery said up to 5 days. I contacted the company to check on delivery and was informed that they were coming from Denmark and would take longer. I was shocked as no where on the purchasing page did it mention international shipping or any additional wait times.

The advisor assured me the trousers would be with me shortly. A few days went passed and I received another email from. DPD advising that I now owed custom fees of £60!! Shocked!! The dpd email gave two options to pay the fees or return the item.. I decided to return the item as I could not justify the additional £60 on top of the £172 I had paid for the trousers. I notified the company straight away and was informed I would get a full refund. Another 10 days passed and no email or refund.

I emailed them again today to check what was happening and received a message back to say that they've contacted dpd as they have not had the item returned. Unfortunately they have lost the package and due to this I would not get a refund as I am responsible for the item being returned.

I am completely in shock as I've never experienced such poor customer service. I therefore would avoid this company especially if you are not based in Denmark! I hope this review helps others as I wish someone had warned me.

September 18, 2024
Unprompted review
Moto Lounge logo

Reply from Moto Lounge

Dear Vicky,

We are very sorry to hear that you were unaware our company is located in Denmark, and that UK customs fees and taxes would apply upon delivery. Our terms and conditions, which are agreed to during purchase, clearly explain our international shipping policies, including the process for delivery and return of packages. It is the customer's responsibility to familiarize themselves with the applicable rules and legislation for cross-border shopping between the EU and non-EU countries.

Usually, our international customers have a worry-free experience, but we appreciate your feedback and hope it will help other customers to be more attentive when shopping online.

Kind regards,
Moto Lounge

Rated 5 out of 5 stars

Very Happy with my order

Very Happy with my order! Package came nicely wrapped. Finally a place who has nice motorcycle clothes for women! 🥰 Will definitely order again!

June 4, 2024
Rated 5 out of 5 stars

Felt personal

It arrived fast, was at a good price and it looks stunning! Really a great product. Theres a tiny handwritten note and it feels personal, thats a nice touch and all in all the experience is worth 5 stars easily!

June 10, 2024
Rated 5 out of 5 stars

Motorcycle pants also for thicker thighs

I have a rather curvy body and always have the problem that I have to buy very large sizes so that my bottom and thighs fit in. Often the clothes are then longer, as if I had to be at least 1.90m tall in that size, which unfortunately isn't the case.

I opted for the Zipped Front - Women's Motorcycle Leggings. They are available in 3 lengths. I measured my hips and waist and looked for the right size and it fits perfectly.

The pants are super comfortable and fit exactly where they should and are not too long.

The only drawback: the zipper snagged very badly at the seam between the pants and the top waistband. Even when I wasn't wearing them and the zipper wasn't under tension, it still snagged. I have now rubbed some oil into the zipper and opened and closed it several times. I hope that this will alleviate the problem. If the delivery times weren't so extremely long, I might have requested an exchange, but the pants fit so well that I don't want to give them back.

The packaging was also really nice and felt more like a gift. The pants were in a zipper bag, wrapped in tissue paper and the whole thing was in a matching box. So nothing could really be damaged during shipping. There was also a small thank-you card inside, on which I was even thanked by hand in German, which really made me feel extremely appreciated.

If I were to buy another pair of pants, I would definitely buy them here again.

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Quality gear

I got the driving jeans I had been looking for so long. Fit is perfect! Can't wait for summer so I can try them in action 🏍
Quick delivery to Finland and beautiful packaging with lovely message in Finnish and discount code! Thank you 😎

January 22, 2024

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