motoin.de Reviews 

Ordered some parts from Motoin.de, but nothing seems to happen with the order. So I sent a mail to them and asked after my order. No answer, a sent one more email, no answer. Can't say more than the customer service is crap. So i canceled my order thru PayPal. Did not get all my money back, only the cost of the parts. Did not get money for the delivery fees. So no more orders from this company for me.

Total lack of professionalism. Ordered weeks ago, item never arrived, and now they are hiding behind a "DHL investigation" to avoid giving me a refund. I don't have a contract with DHL; I have a contract with Motoin, and they have failed to deliver. They have 48 hours to refund me before I escalate this via a credit card chargeback and the EU Dispute Resolution board. Save yourself the headache and shop elsewhere.

Was charged £105 custom charges for a pair of boots !.. doesn’t say anything about these charges when ordering tried contacting waste of time only get to talk to automated robot nobody answers any emails waste of time trying to contact them customer service terrible.. £260 boots cost me £365!!

I am very dissapointed with this shop.
I ordered just gift card for my man ,send by email with 1-3 bussines days.Its 1 week i did not recieved nothing.They dont respond on any emails.Support is low down .
I want my money back rather then this but i guess they are not worthy to do it .
This is not good shop to order anything .
I payed 125€ .

Edit:
They sent me cards today with apology .
But i hope that shopping will be smother

Thank you motoin.de

I was trying to refund an item i ordered and purchased their "return lable" and they claim they will send said return label via email after 1 day. Its been a week and no return label to bee seen. Also sending messages to teir email just gives back an automated response with no valuable help.

Update:
i did get the return lable 1 week later. shipped items back got full refund of item all in all it took 4 weeks to get my item refunded. biggest problem is no human support just automated messages

I’ll be honest — after reading a bunch of scary reviews about Motoin.de, I was half-expecting my order to arrive by carrier pigeon… or not at all. But I thought, “Why not? Let’s live dangerously.” 😄

So I ordered a jacket, pants, and boots — basically the full “ready to ride into the sunset” package. Of course, before clicking “buy,” I immediately started questioning my life choices (and my sizes). I emailed customer support with a few questions, fully prepared to wait… and boom — they replied in about 15 minutes. I’ve had pizzas take longer to respond.

I placed the order, and Motoin.de shipped everything out quickly. The estimated DHL delivery was 2–4 days, but it ended up taking 7. Honestly, that’s on the shipping gods, not Motoin.de. Once it left their hands, it was at the mercy of the logistics universe.

All in all, smooth experience, fast support, quick dispatch — and no carrier pigeons involved. Would definitely order again! 🏍️

Bought a jacket from motoin.de. On their site it said it was available.

A few days later I get a mail with the information that the product is discountinued. But the product is still available on their website. I also got the information I can "take another jacket". I, of course, say no.

Obviously, they keep the product on their site for SEO purposes and when someone buys it - tells them get another product. Very bad and misleading behaviour to their customers.

Purchased riding boots but was sent the wrong style and size. Communication was terrible, and they were dishonest with me about how the situation would be resolved. Ended up refunding me, less the cost of freight rather than sending me the correct boots. Lots of lip service about doing better in their responses to reviews, but actions speak louder than words.

I was skeptical ordering from motoin after i ve read a lot of bad review but i said f it i ll give it a try. I ve ordered a pair of dainese axial and a pair of dainese carbon 4 long. Placed the order friday and tuesday arrived in Romania. I highly recommend them, absolutly no issues. They also replied to my email about the stock availability. Big thanks for the items and gift!

I bought 2 helmets from Motoin. They arrived in Hungary in 3 days. I returned 1 helmet because it was not the right size. The purchase price was refunded 2 days after the return. It was a fair, fast transaction. I can only recommend the company. They deserve 5 stars!

Good website, easy ordering process, excellent prices including shipping. Recommended

I am not allowed to pay? i have purchased from this site here before, but when I try to order new clothes and stuff, it doesnt pop up with the buy option under "buy" in the second last step when buying... hopefully this is fixed soon as the discounts are very nice and usually the site is good.

Also 19€ for a return label is a bit much... especially when the shipping for the package was half of that.

Good experience, quick shipping, german ordnung.

I tried to order a pair of Alpinestars SP X Air Carbon v2 gloves thru the motion.de website as part of the Black Friday sale on November 29. After confirming payment thru PayPal I was returned to a blank page.
Their assistant bot said I should get a confirmation email in a couple of minutes.
40 minutes later I had not received an email but the debt was showing on my PayPal account. I sent an motoin.de an email providing all the details.
48 hours later I hadn’t received a response. I got onto their bot again. It asked me for my email address and said someone would contact me shortly.
A week later I got a refund from PayPal. Twelve days after the stuff up I still haven’t heard from motion.de.
When I attempted to buy the gloves they were AUD$158. Now the price is AUD$36 more.
I should have read the reviews for motion.de before I tried to order, with many criticising their poor/nonexistent customer service.
Once bitten, twice shy.

STAY AWAY!!!

I ordered motor gloves on November 5 and paid DHL delivery from DE to NL. After one day, on November 6 I got notification from DHL that the package was delivered, which never happened. After complaining to DHL they refer me back to Motoin to start investigation. And now after 12 days of waiting I am receiving same false response Motoin saying that delivery occurred when that is totally not true and I have cameras all around my place to prove it. Now they keep trying to report and remove my reviews, just so they can continue scamming people.

Don't be fooled by cheap prices like I was, because you will end up fighting to get your money back.

Ordered in stock items, followed up with multiple emails each week, all gave me a fake promise of my order being shipped after the email in about 1-2 days. Still did not receive my order almost a month in.

Absolute terrible customer service. Worst I’ve ever received from a German company.

Bought a helmet. It was too tight on me so I emailed to ask about returns. You get an automated email asking you to pay for a returns label. I followed this. Paid the bill. Nothing. No label. Waited several days. Nothing. Emailed them .. they tell you “check spam”. I checked … nothing. I emailed them again, then they ask “which item are you trying to return?” The ONLY item I ever bought and emailed them about with order number and reason. I then get another automated email asking me to buy a returns label.

Still unresolved.

I bought a sizzapp pro tracker which i installed in my camper van. Even after a week trying different placements in the van, with free view to the sky it did not find the satellites as it should. I explained the situation to motion.de. They refused to replace the tracker telling me that i had "used it". Their offer was to send it back to factory which would take 6 to 8 weeks. Question: how could i find the defects without "using" it? So i bought a new tracker of another brand from another supplier. Its just not worth the fight, but i cannot recommend buying from them.

There was a slight hiccup with the shipment of my order and I wish they would communicate about it before I called them. But nevertheless their support was excellent! Big thanks to their employee Vincent 😄 anyway everything else arrived really fast and the products were without any damages. 10/10 would recommend.