Good morning. Dylan was supporting me today with my questions. He was very patience and clear to make me understand my queries. I am very thankful to him and other staffs who reply our calls and help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Gary you legend... I've been trying for a couple weeks now to get my ncb validated and tbh its been quite the ride with being anxious and unsure if ill be insured or what... now today I spoke to Gary... See more
Company replied
Megan was patient with me and over all helpful. I asked her could she simply phone me instead of speaking to several others and she was happy to. Only problem is I’m having difficulty with the custome... See more
I've committed to buy a car but the seller has ghosted me. I've happened to insure it before I collected it. After the seller has disappeared I got in touch with Motorcade Insurance in order to cancel... See more
Company details
Written by the company
Competitive Annual and Short Term Taxi Insurance
Contact info
Nile Street 68, N1 7SR, London, United Kingdom
- www.motorcade.co.uk
4.4
Excellent
421 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I had an issue and contacted customer support and they sorted it within 15 minutes without hassle
May 27, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Reece,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Helpful support from Isobel
Good online process and helpful live chat. My documents were issued quickly, and Isobel confirmed my No Claims Discount clearly. So far, the service has been smooth.
May 21, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Paulo,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Very helpful and sorted my issue…
Very helpful and sorted my issue immediately 😀
May 20, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Julie,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
She was amazing
May 19, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Maria,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Muhammed,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
JamieLeigh was really helpful
JamieLeigh was really helpful. Problem solved very quickly.
May 15, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Sacha,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I was online and chat ended that’s…
I was online and chat ended that’s unprofessional I did not even finish my talk and at the beginning of the chat I mentioned that I have two queries, I have to reconnect again and waste of my time this is really ridiculous customer service agent was just worried about his or her time what about my time I have to go through again and coming here and writing this all thing wasting my time
May 12, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Imran,
Thank you for your review. We’d like to investigate this for you right away and arrange for a member of our team to give you a call to discuss your situation.
To help us do that, please send us your contact details and policy number via Trustpilot’s private messaging system. Here’s how:
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Navigate to the Inbox to view private messages.
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Type your response in the message box and click Send.
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Kind regards,
The Motorcade Team
I had renewal today and spoke with…
I had renewal today and spoke with Bailey who was very helpful, polite and the customer service was on point. Again, very pleased with the service I received today.
May 8, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Kumar,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
experienced great customer service
experienced great customer service, with clear and prompt communication at every stage.
May 8, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Salimi,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Jake,
Thank you very much for your great feedback and rating!
Kind regards,
The Motorcade Team
The staff I spoke with were courteous, even though I decided to cancel.
The signup process was straightforward and quick.
Response times were reasonably fast.
The staff Ispoke with were courteouseven though I decided to cancel.
May 5, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Milad,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Jamie leigh was very helpful
May 5, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Gary,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Mr Maddison great guy!
April 28, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Hamid,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
My first chat with the was nice and…
My first chat with them was nice and very fast response. As in Online services this so good 👍
April 28, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Mahmoud,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Found the company helpful and no issues…
Found the company helpful and no issues to raise in this review.
Agent was helpful and to the point
April 24, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Iftikhar,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
I experienced great customer service
I experienced great customer service, with clear and prompt communication at every stage.
April 24, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning Klara,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Quick and easy to deal with and to get…
Quick and easy to deal with and to get me where I needed to be
April 24, 2026
Unprompted review
Reply from Motorcade Insurance
Good morning James,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good morning Marius,
Thank you for your great feedback and 5-star rating!
Kind regards,
The Motorcade Team
Reply from Motorcade Insurance
Good afternoon Raushel,
Thanks for your lovely feedback and rating.
Kind regards,
The Acorn Team
Jameeliegh was great agent and solved…
Jameeliegh was great agent and solved the problem.
April 22, 2026
Unprompted review
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