They destroyed my car - avoid like plague!
Worst experience in my life. Horrible company with incompetent employees.
I brought there a £20k car in perfect condition and 40k miles on the clock for a simple oil change. Unfortunately, this was too complicated task for their "mechanics" and they caused catastrophic damage to the engine, it literally exploded a few miles away from their garage on a dual-carriageway. I completely lost control of the vehicle as the engine over-revved and the car accelerated even though I was breaking. I didn't see anything in front of me because of a huge plume of smoke. I didn't know if there was a fire under the bonnet, but it looked dramatic. I could be involved in a road crash, I could get hurt or hurt someone else when this happened. It was pure luck that nobody was hurt.
What Motorvation did? Absolutely nothing, they don't care. They passed the "problem" to their insurance company and washed their hands. No communication from them, no apologies, no compensation, nothing. Their insurer assessed the car as a total loss, paid off outstanding finance and collected the wreckage, that's it.
I had to hire a car as soon as possible so I had to do it myself, out of my pocket, so lost money.
Now I need to buy a new car, so either pay for it or pay a deposit for another finance. In both options, it is another financial loss for me.
I obviously paid the cost of the “service" that destroyed my car and even this wasn’t reimbursed.
So I was left with no car and no money.
My advice to everyone is to avoid Motorvation at all costs!
December 13, 2024
Unprompted review