Motostorm Reviews 

Placed order 459450 13th August and advised items would be shipped 31st August. Ok, a bit slow to process an order but I can wait. Received confirmation of shipping 31st August advising of FedEx delivery date of 7th September. Problem is the package has never been sent and the delivery date is now pending with FedEx advising they haven’t received the package.

As others have noted, you send an email to the customer service and it’s ignored. The service is pretty bad and I’ve never bought anything from overseas that has taken so long to be processed and shipped. The whole thing feels like a scam.

UPDATE 1: As per below they replied to this review. There was an issue with a couple of items. They just need to better communicate with customers to avoid this frustrating situation.

Really fast dispatch and shipping (to Switzerland). Very good service

Order number: 464748
The items were shown to be in stock at time of purchase and payment has gone through successfully within the hour of the order. Have sent a couple of emails and messages to clarify the status of item availability and expected delivery. Could you please get back to me on this. Thank you

Update: I’ve since got an update on the order that it’s being processed. Will update once it’s shipped.

Update 2: Soon after the previous update a customer service rep (Carol) was in touch to inform me the race suit ordered was out of stock, however they did provide alternatives with an attractive discount. Once chosen the order was finalised and shipped within a day.

It’s normal to have operational hiccups on inventory, but was very pleased with the speedy customer service on resolving it and shipping the order quickly. Thank you Carol. 🙂

British friends, please do not use this website to buy items, if you need to return or replace them, they will charge an unreasonable shipping fee

So far after reading a bunch of reviews i thought my order was going to go different but alas…no. Im stuck without knowing about when or what is happening to my package. Everyone is right when it comes to the poor customer service. They do not respond to emails. Order #457224

Ordered a bluetooth headset and it was shipped within 24 hours. According to tracking, the parcel has been stuck in Italian customs for a week. I have emailed customer service and notified them through their own "Verified Reviews" plugin that I have not received the package. It is now almost a week after the initial expected delivery date. No word from customer service, and I'm stuck wondering what I am supposed to do.

Order reference #456606

Edit: Customer support emailed me after I left this review. Turns out Fedex was on strike in Italy, hence the delay. Not sure why they chose to ship via Fedex, knowing that the strike was ongoing. Regardless, I received the package today, just over a week after the initial estimated delivery date. It was not the smoothest shopping experience, but I'm not completely opposed to ordering from them again.

Sent to wrong address, my forwarder didn`t get the parcel! I wrote them by email, but no answer. I asked to give me invoice with price and address - still nothing
Order number 454732

Upd: fail of my forwarder, thanks for help!

Bought whole Givi top box kit, pro customer service and trouble free shipping to Australia. I'll be coming back.

I placed an order at Motostorm website for Helite E-GP Air 2 Airbag Vest on 2022-07-19 and the Expected shipment is 2022-07-26, I was ok with waiting a week for processing but nothing has change on the status of the shipment. I had sent few emails to get status on my order till now 2022-08-05 have not receive any reply at all. Motostorm does not seem to reply to emails.

Ordered Shoei Helmet on11/6/22 sent several emails only to finally get a response that the order will be delayed a month, New date 19/7/22 was given and now has Not responding to emails. Terrible service! Buyers be aware, use your hard earned money somewhere else. Can't recommend them at all.

Order was made 07/05 and expected shipment was 07/13 but today (07/21) the order hasn't even been processed and they don't answer on email (first one was sent a week ago)

Ordered Mivv XM-5 exhaust on 30 of June which supposed to be shipped by 8 July, nothing yet. Not responding to emails. Terrible service! Buyers be aware, use your hard earned money somewhere else. Can't recommend them at all.

I placed an order for an AGV-0011A2I0-019 - AGV X3000 helmet (ORDER #449691) on July 4th (7/4/22). It was supposed to be shipped by 7/12 but I still have not received any updates regarding shipment. Can you please help me understand where this order currently sits?

UPDATE: I heard from the team and they were able to follow up and provide an explanation as to why the order was delayed. I have finally received my shipment and would say I’m happy with the final outcome despite the hiccup.

Ordered a Bagstar seat for a 2016 Suzuki SV650 from their website on 4th June, money came out on 7th June. No communication whatsoever, no order number, no email to say they had received monies, absolutely nothing.....
It's been over a month, have sent numerous emails with no reply.....will be going to my bank, cancelling my order and getting a refund......

Order # 446080 Bought an Akrapovic titanium through motostorm and waited for 4 weeks until today I got an email saying the exhaust isn’t in stock and won’t be able to be shipped until January 2023. I’m just not sure why the exhaust is still posted for sale on their website as of today even….

Motostorm are an excellent motorcycle business to deal with. I have ordered many products through them over the years and they are responsive and quick to action orders. I wait less than one week from ordering from Italy for it to arrive in Australia! They are easy to communicate with and very helpful. Thank you!

Living in USA and the Akrapovic exhaust is sold out everywhere and came across this website, I was nervous at first since I’ve never heard of this website or any of my friends did but since payment was through PayPal I trusted my guy and bought it. At first it said delivers in two weeks, after I bought it I get ma email saying there is a delay and will be delayed an extra 1-2 weeks which puts it at total 4 weeks . I was pretty upset but was like okay whatever . I end up getting a shipping notification within a day or two after that and my exhaust arrived about 10 days after ordering which is even better than any website here . So I got my full exhaust that’s sold out everywhere in USA in much less time and I would be back buying from Motostorm in the future

Everything was fine. Andrea told me they would ship in 7 days and they did. Got in the US in 4 business day, well packed. I recommend the store.

FROM MIAMI USA …MOTOSTORM 100% I ORDERED PARTS OF MY AGV AND THEY ARRIVED SUPERFAST AND ORIGINAL.. I RECOMMEND MOTOSTORM 100%🏍😈🏍

Very functional site for online shopping. Promptly answer to quetions about the order, providing all the necessary information. Order well packaged. In my case, the order was delivered one day before the expected date.