Mott & Bow Reviews 12,373

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers express mixed opinions regarding the product quality and fit, with some praising the material and comfort, while others find inconsistencies in sizing and fabric. The ordering process also receives varied feedback, with some finding it easy and others experiencing issues. However, some people were dissatisfied with the return policy, citing difficulties with exchanges and the lack of refunds, which can lead to additional costs. Delivery services also present a mixed picture, with some customers reporting slow shipping and issues with tracking or receiving their packages.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the quality, fit, and feel of items... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the excellent material quality,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers express frustration with the... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While many praise quick delivery,... See more

Based on these reviews

Rated 4 out of 5 stars

Jeans fit pretty well. The color that I received it darker than what's on the website. Jean varieties on the website is confusing since there are so many varieties. I recommend adding descriptio... See more

Rated 4 out of 5 stars

The website is fine. The product is good. My issue is with the ‘garbage’ ads and offers when I was about to make the purchase. I accidentally opted into a Customer Program with an annual fee that I di... See more

Rated 3 out of 5 stars

Not crediting back the original payment is unacceptable. Had I known that I would have never ordered. Yes, I know it was buried in the fine print somewhere but it's still wrong. I will not order from... See more

Rated 3 out of 5 stars

I really like your product, in fact there are four pairs of Mott and Bow pants hanging in my closet but here’s how my current purchase experience unfolds. After receiving and trying on, I wanted... See more


Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Elevated, premium jeans, tees and shirts you'll want to live in. We, uniquely, offer fair pricing for the best quality basics. Opt in to our free home try-on program.


Contact info

3.5

Average

TrustScore 3.5 out of 5

12K reviews

5-star
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Rated 2 out of 5 stars

Nice tee shirts but tight fitting…

I love the soft texture and the quality of the tee shirts but I don’t like the fit. They are two fitted which is not how they were described. I will be returning by entire order.

Beware MottandBow does not provide refund just exchanges or store credit

April 25, 2026
Rated 5 out of 5 stars

Tee shirt fits great

Tee shirt fits great - I’m between large and x-large. I bought XL and glad I did. So advice is order up a size if in doubt.

April 26, 2026
Rated 5 out of 5 stars

Your return policy is horrible and…

Your return policy is horrible and needs to be 1000 times more visible. I've never dealt with a company in your price range that only gives a gift card as a return option. You got my $300 but it's the last dollar you will get from me and any of my friends.

April 26, 2026
Rated 3 out of 5 stars

Quality seems good

Quality seems good, but your site said that your sizes ran small. They do not, hence what I received are too big. I may order more pairs and put in my normal size waist.

April 26, 2026
Rated 3 out of 5 stars

First Purchase

When I signed up I was told first purchase would be 30% credit which I have not seen, the jeans are a little looser than I expected but will see once they are washed if they tighten up. Overall good looking and very comfortable jeans.

April 26, 2026
Rated 4 out of 5 stars

I was one for two on the jeans I…

I was one for two on the jeans I ordered. The Mercer jeans were spot on with the color and style I was looking for however the Benson jeans came darker and not as distressed as they looked in the picture on the website(pretty disappointing) the fit was also a little off. The t-shirt material was fantastic and fit true to size. I've been waiting to order from Mott and Bow for a while now and overall pretty happy with my purchase.

April 26, 2026
Rated 5 out of 5 stars

The delivery took a little longer than…

The delivery took a little longer than I expected and the pants ran alot bigger. I am a solid 34-30 in all jeans but these were very big. I am returning them for size 32-30 which will hopefully work. The jeans do feel very comfortable and the tee shirt was a great fit.

April 26, 2026
Rated 3 out of 5 stars

Tracking order was difficult

Tracking order was difficult. It was not clear when the items left and/or arrived at the carrier. And your customer service representatives were not that helpful.

April 19, 2026
Rated 5 out of 5 stars

Soft colors

Soft colors, soft fabric, lovely texture - I am a petite so they are a tiny bit big but that is fine, they seem right on target as to sizing. Arrived promptly. Quality seems really great!

April 26, 2026
Rated 1 out of 5 stars

Website lied

Website lied! Mott and Bow tries to be tricky. Thieves! Makes it sound like your first
Purchase will be 30% of and it’s not.

Then they play a stupid little game showing you an ugly as pair of jeans for a discount in which you have. 3 minutes to buy .

Horrible
Company with ok jeans

April 19, 2026
Rated 4 out of 5 stars

1st Purchase

I like preshrunk cotton which the Diggs Crew Neck has. Plenty of colors to choose from. 1st purchase was a good experience. 4 stars instead of 5 is because I would like the tee a little longer.

April 26, 2026

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