The product is lightweight, very comfortable, and truly justifies its price. In fact, it performs better than many well‑known brands I’ve tried. My only concern is the pocket design. There are no zi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The costumer service rep was helpful and heard me, but the resolution was still unsuccessful. Still confused how a promo code is provided in the mail doesn’t ever work and the rep even gave me a new c... See more
Company replied
I went to MW in Aylesbury to gear up for a mountain hiking trip. I felt overwhelmed by the huge choice available. Fortunately I was helped by a very knowledgeable lady called Dimpal. She spent a s... See more
Company replied
Great options for outdoor wear including shorter length/petite trousers. Decent quality and reasonably priced especially during the sales. Easy delivery, returns and great customer service. I recently... See more
Company replied
Company details
Written by the company
HELPING EVERYONE ENJOY THE GREAT OUTDOORS At Mountain Warehouse we want everyone to enjoy the great outdoors and we'll help keep the whole FAMILY warm, dry and active – including the dog! Founded in 1997, we’re the UKs’ largest dedicated outdoor clothing and equipment retailer and have been offering our customers unbeatable VALUE for money and outstanding quality for 25 years. We pride ourselves on our in-house designed and developed product ranges and in recent years we’ve added a curated selection of products from other brands. Now, through the addition of our Mountain Warehouse Marketplace, we’re partnering with more sellers and brands to bring you our widest ever CHOICE of products across even more categories. Like you, we’re on a SUSTAINABLE journey so we’re introducing more sustainable materials and packaging whilst minimising waste and the impact we leave behind. So, whether you're planning on travelling the world or exploring closer to home, we have what you need for your next ADVENTURE.
Contact info
4.0
Great
15K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to find what I need
Easy to find what I need
I find that MW carries a variety of products that I need at reasonable prices. There are always items on sale that fit what I need - either for me or my kids.
May 4, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Dana,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
If only MW used a different courier !!
I arranged for my order to be delivered to store because MW use Evri as a delivery service and they are a disaster in our area. The downside to this is that our nearest store is not close by but at least it means we get the order. Unfortunately, one of my items was not suitable as it came up quite big so a return journey to store was necessary to return the jumper. It's a shame because I like MW products and usually prices are quite competitive but on the whole I have stopped buying from companies who use Evri as a courier
April 27, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Mama Bear,
Thank you so much for taking the time to share your review.
We’re delighted to hear about your positive experience — your feedback truly means a lot to us.
We’re also pleased to let you know that we now offer delivery via DHL.
We really appreciate your support, and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
love my new gilet
customer service was excellent and items are good quality
May 1, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Denise,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that they were able to assist you with your order. Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Simply ordered what was wanted..
Simply ordered what was wanted... it arrived in excellent time... does online shopping get any easier?! Five stars from me... : ))
May 14, 2026
Unprompted review
Reply from Mountain Warehouse
Hello BBDom,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Just what I wanted at a good price and…
Just what I wanted at a good price and brilliant staff. It
April 27, 2026
Unprompted review
Reply from Mountain Warehouse
Hello David,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Bought a pair of quick drying shorts
Bought a pair of quick drying shorts. Good price
May 17, 2026
Unprompted review
Reply from Mountain Warehouse
Hello C Flynn,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Order delivered quickly and just as I…
Order delivered quickly and just as I expected
May 1, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Martin,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
I really like Mountain Warehouse
I really like Mountain Warehouse. Their clothes are good quality and very reasonable prices. Also, customer service including communication and returns are excellent in my experience. My only proviso is that their clothes come very large so I had to return items and re-order smaller sizes.
May 19, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Judith,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Helpful staff at Pennels at Lincoln…
Helpful staff at Pennels at Lincoln sorted exchange and order collection so efficiently
May 15, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Christina,
Thank you for taking the time to share your review.
We’re so pleased to hear about your positive experience in one of our stores! It’s great to know that our in-store team was able to assist you and help make your visit a pleasant one. Your kind words mean a lot to us.
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
The quality of clothes
The quality of clothes , and the vast choice on offer , plus well priced
May 13, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Michael,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
The service is very good
The service is very good. Items are despatched quickly and in good packaging. Good quality clothing.
May 15, 2026
Unprompted review
Reply from Mountain Warehouse
Hello David,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
excellent quality items and great…
excellent quality items and great friendly service
May 19, 2026
Unprompted review
Reply from Mountain Warehouse
Hi,
Thank you for taking the time to provide your review. It is great to hear of your experience with us. Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Muzammil
MW Trustpilot Team
Spoke to Heidi
Spoke to Heidi, provided proof that a discount had'nt been applied and a refund was made immediately.
Thank you so much for the speed and courtesy shown. A very professional company.
May 18, 2026
Unprompted review
Reply from Mountain Warehouse
Hi Eileen,
Thank you for the 5-star review.
It is great to hear that Heidi was so helpful and helped you get your refund processed.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Nikola
MW Trustpilot Team
A had a positive experience as the…
A had a positive experience as the customer service could help me with the issue of missing item in the delivery order. The associate right away provided the solution as per my choice.
May 17, 2026
Unprompted review
Reply from Mountain Warehouse
Hello,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your enquiry.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Camilla
MW Trustpilot Team
Great customer service
Great customer service - Danielle Poynton very efficiently helped me on recent order issue. Excellent quality products for the money and a good range both online and in store Henley.
May 14, 2026
Unprompted review
Reply from Mountain Warehouse
Hi Jo,
Thank you for the 5-star review.
It is great to hear that Danielle Poynton was so helpful and helped you get your query resolved.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Nikola,
MW Trustpilot Team
Kia ora
Kia ora
Gbenga helped me with my query and was fast and efficient in emailing my returns label.
Nga mihi
May 16, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Lah,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that Gbenga was able to assist you with your order. Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Recieved damaged product
Recieved damaged product. Now I have to Uber to return. I only decided to order as shipping is free. Then was directed to pay $10 to return to get a replacement. The price is cheaper to purchase now which would make it better but told store pricing isn't the same and new code doesn't work in store.
May 15, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Corey,
Thank you for your feedback on your recent purchase.
I’m really sorry to hear about your experience, and I’d like to offer my support in resolving this for you.
To look into this further, please reach out to us via our Contact Us form here and include "Trustpilot" alongside your order number in the order number field. This will help us quickly identify your case and provide the best assistance.
We look forward to hearing from you and helping to resolve this matter.
Best regards,
Rachel
MW Trustpilot Team
Barbara was extreamly helpful and real
May 15, 2026
Unprompted review
Reply from Mountain Warehouse
Hello Jennifer,
Thank you for taking the time to share your review.
We’re delighted to hear about your positive experience with our Customer Care Team and that Barbara was able to assist you with your order. Your feedback means a lot to us!
We truly appreciate your support and thank you for choosing to shop with Mountain Warehouse.
Best regards,
Rachel
MW Trustpilot Team
Received two items as gifts for my son
Received two items as gifts for my son, both too small. Took them into Glasgow sauchiehall st, where Stevie offered an exchange as I had no receipt. No problem picked out a better fit, all happy.
May 12, 2026
Unprompted review
Reply from Mountain Warehouse
Hello,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our store and that Stevie was able to help you.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Camilla
MW Trustpilot Team
Black ventura 40L ruck sack
Ventura 40L black ruck sack. the product does not match pictures you have on amazon or mountain warehouse site. This must be either manufactured fault or you not updated the photos. On amazon and mountain own site both show left and ride side pocket. It only has one left side pocket. This is the third one I bought. Two exchanged at your store same problem. I bought this based on your picture and your belated customer service response stating had two side pockets. took chance. same issue. What is going on. False advertising! This is now using more petrol more time to return a rucksack i need but does not match the description! Waste of time
May 12, 2026
Unprompted review
Reply from Mountain Warehouse
Hello,
Thank you for your feedback on your recent purchase.
I’m really sorry to hear about your experience, and I’d like to offer my support in resolving this for you.
To look into this further, please reach out to us via our Contact Us form here and include "Trustpilot" alongside your order number in the order number field. This will help us quickly identify your case and provide the best assistance.
We look forward to hearing from you and helping to resolve this matter.
Best regards,
Camilla
MW Trustpilot Team
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