Mountain Warehouse Reviews 15,417

I had an issue with a return. I needed to send something back and they sent me a return label. The US Postal Service seemed to have lost the package. I contacted Customer Service after having mailed the package back to them 11 days later. They very quickly got back to me and issued the refund. I still have no clue if the US Postal Service ever found the package. Thank you Mountain Warehouse. Your customer service is excellent.

I ordered from Mountain Warehouse and had a great experience throughout, from ordering to delivery. My post-purchase experience was equally positive. When I faced a duplicate order issue, Serena, Gail, Heidi, and Danielle were incredibly helpful in resolving a complex matter manually. I would highly recommend ordering directly from the website.

Customer service was fantastic in understanding the issue with timing of receiving the coupon code and swiftly retroactively applied on the placed order to refund the discount from coupon code

I had issues with a pair hiking boots purchased for my daughter a few months ago. Unfortunately I had lost the receipt but Martin at the store in Selly Oak, Birmingham was excellent and very helpful. I would definitely recommend Martin and the store in Selly Oak, very friendly and very helpful.

I needed to contact customer services about a return. The Agent was very efficient and helpful and promptly sorted my problem.

My issues about returning an item and needing a print label were quickly resolved. 'Chloe' was friendly, efficient and polite!

Customer services were excellent, especially Joanne , who helped me resolve an issue I had with2 pairs of walking boots which I’d bought a couple of months ago. She was very patient, pleasant and helpful and helped me resolve the issue and order replacement boots. Very pleased with this service.

Great support from Abi and Nikola. I had to return a cap bought from marketplace (Weird Fish) and the return label system didn't work properly. I had a reply with the speed of the light 🙂 and my issue was solved immediately. Great team from Mountain Warehouse 👍🏻

Lovely quality jumpsuit . Thankfully read the previous reviews before buying and I am usually a size 12 . Bought a size 10 and it fits perfectly and being only 4ft 11 the length was perfect as well . The material is lovely

First and last time ordering from these jokers issue a refund for an item without telling me they can not supply it first. Still advertising item for sale.

I’m happy the serviced I got the response clearly great.

Luke in the Southport store was excellent and extremely helpful! Would recommend this store. Thanks Luke!

We, as a family, simply LOVE Mountain Warehouse, their products and customer service!

I have a faulty item but don’t have the original receipt. I contacted customer service, as they should be able to locate the purchase in the system using the store address, date, and value (the item has a 3-year warranty). It would be great to have quicker customer service—perhaps they are multitasking on chat, which makes it quite slow. That said, I’m generally happy with Mountain Warehouse products.

Companies selling products that are "down filled" ie from feathers, are dealing with the trade of farms that pluck feathers from living birds, causing intense pain & trauma. see "four paws" web site & videos . OR from the meat industry. slaughter houses are not humane. buy products using plant based & recycled product insulation. Dont wear torture & death.

Order lost in transit (Evri). They did issue a refund after I chased it up, but no confidence in ordering from them again.
They asked for feedback, which is quite a long form, but you can't submit it unless you sign up to receive offers (right at the end), which I don't want as its doubtful I'd purchase online with them again.
It would have been 3 stars as they did issue a no quibble refund, but downgraded to 2 due to misleading and aggressive sales tactics when asking for feedback - they just want you to sign up to their marketing list.

Over the past few years I have purchased several pairs of men's Trek II trousers in the short length with a 34" waist which I have been very pleased with. I've just returned two pairs purchased online because the waist on each one was 36" if not more, despite the labels showing them as being 34". The leg length was OK.

At the same time I had ordered a pair of Explore Mens Zip-Off Trousers in the short length with a 34" waist. The waist size on this pair was as expected but the length would have suited a giraffe. It would seem that Mountain Warehouse’s manufacturing control or possibly labelling control is haywire.

Fantastic Customer service from TRACY in the Durham Branch. I have bought my own clothing from Mountain Warehouse on line for a numer of years, however, I visited the shop with my husband as he wanted advice on hiking clothing for an upcoming trip where the weather could be unpredictable.Tracy showed him a wide range of products , all of which she was very knowledgeable. She went above and beyond to help him find what he needed by checking stock availability etc.Nothing was a trouble!! Overall we had a pleasurable in store shopping experience and my husband was confident with with purchases he made .We would happily recommend Mountain Warehouse House and will definitely return to the Durham branch ..

I go to your cwmbran store every time I need a new pair of shoes, and majority or the time I go there, Jade is also there, she is my go to for helping me pick out some shoes and what ones are best for what. Jade's customer service is amazing, and she will always be my go to for advice.

The stock assistant Jade from cwmbran store was top notch at her customer service, I went in juat for a pair of thermals, and she gave me some good advice on what ones to get 100% recommend this store