The Hotel Alemagna is a perfect Hotel for a weekend get away. The rooms are very clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Breakfas... See more
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Good: Ease of selecting and ordering desired destination. Bad: Not possible to add friends to be near. We are 3 family we order each for itself, of course we would like to have apartments as close as... See more
Company replied
I'm not a fan of commercials, but notifications remind me to take a break from work and think that it's good to take some time off. The check-in itself is easy, friendly and I will be happy to continu... See more
I was very pozitively surprised with my reservation. Even when I called, I got every information I needed and the lady on the line said that she would call me back, when I asked about some detail and... See more
Company details
Information provided by various external sources
Smo slovensko podjetje, ki je eno izmed glavnih ponudnikov nastanitev in počitniških paketov v Evropi za hotele in apartmaje v Alpah. Specializirani smo za ponudbo izjemnih akcij in brezsrkbnih počitniških doživetji. Ne glede na to ali se zanimate za smučanje, pohodništvo ali pa enostavno želite obiskati svojo najljubšo destinacijo, bomo poskrbeli, da bodo vaše naslednje počitnice take, kot si želite!
Contact info
United States
- www.mountvacation.si
4.7
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
Very good company
March 15, 2024
Quick response on reservation
Quick response on reservation, but short delay in communication.
March 11, 2024
Horrible attitude of the servicewoman
Horrible attitude of the servicewoman, that was trying to convince me, that she sent the bill, but i dindt get it...
March 1, 2024
Reply from MountVacation
Pozdravljeni Andrej. Opravičujemo se vam za slabo izkušnjo. To vsekakor ni naš standard in sem negativno presenečen nad vašim zapisom. Vsi naši dokumenti se pošiljajo automatsko. Tako da, če ste prejeli ta email s prošnjo, da podate oceno, potem je email pravilen. Kar pomeni, da bi tudi rezervacijo morali dobiti na isti email. Račun in voucher pa se pošljeta automatsko šele ko prejmemo celotno plačilo. Vašo rezervacijo imamo v sistemu. Hvala za razumevanje in lep pozdrav, Dejan iz MountVacation
Great service
February 14, 2024
Very good experience
Very kind. Answered all my questions with clarity. Very good experience.
February 8, 2024
Quick booking without problems
Quick booking without problems. No problem with posponing reservation due to illness. Everything was perfect
February 1, 2024
Easy to find location and good prices.
January 19, 2024
Easy and fast booking.
January 18, 2024
Smooth booking experience
Great responsiveness, effortless booking procedure. Very recommended!
January 12, 2024
everything is clear and you get all…
everything is clear and you get all information you nead
January 8, 2024
Never experienced - stay away
I have reserved # Hotel Principi di Piemonte Sestriere for mid December 2023, but unfortunately not being able to go there because of illness / Covid. I notified them of the problem, no answer, they have charged my credit card, as per terms and conditions. Till here unfortunately everything fine, rules are rules. Although a little flexibility in such cases would be possible.
What is shocking, is that I wrote them 4 emails , call them 3 x in order to see whether there is any alternative possible for my vacation (new date, new booking, anything,..) and nobody answer on email and by phone - they gave only explanations that management/booking of the hotel will revert. They never did.
I have travelled a lot for business and leisure, but receiving no or any answer after almost a month, after several attempts, never happened to me before in 25+years.
In the meantime after receiving no answer, I have read some other reviews about the rudeness and unprofessional staff & management, unfortunately I have definitely to confirm this. I wouldn’t recommend to anyone this hotel, stay away as far as possible.
December 14, 2023
Unprompted review
I got useful information when I called.
When I did reservation nowhere was written that we have to pay hotel fee. Then shock on booking confirmation was written on the day of arrival we have to pay 112,4 € hotel fee. I really didnt like that. That information has to be written before. I also made phone and lady was nice.
December 28, 2023
Reply from MountVacation
Pozdravljeni gospa Katarina, hvala za povratno informacijo in se opravičujem, ker niste prej opazili teh informacij. Informacije so zapisane in sicer: 1. pri opisu hotela in apartmaja imate pri cenah link "podrobnosti in doplačila". Ko se odločite za rezervacijo, pa imate na desni prav zraven knofa "naprej" razdelano ceno in posebno sekcijo "Obvezno doplačilo na licu mesta". Vam pošiljam tukaj tudi link, da lahko preverite. Hala za razumevanje in LP, Dejan iz MountVacation
https://www.mountvacation.si/apartma/franzelahof_bad-kleinkirchheim?personsages=18%2C18&arrival=2024-02-24&departure=2024-02-28&idaccommodation=11392&lang=s
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