Mr & Mrs Stitch Reviews 8

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.6

Average

TrustScore 3.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

I have just purchased a pair of trainers at a great price. They were delivered to the wrong address. I tried to contact Royal Mail without success but got hold of Aaron at Mr Mrs Stitch immediately. He was so helpful and promised me a replacement if they didn’t turn up. I did manage to track them down but Aaron really put my mind at rest. I love the trainers and the excellent service I received.

September 13, 2024
Unprompted review
Rated 5 out of 5 stars

My experience couldn’t have been better

My experience couldn’t have been better. Ordered a pair of jeans on Monday afternoon, dispatched an hour later, with me by 11am next day! 😃

I had made an order before and returned, I was refunded quickly and no problems.

I would definitely buy again and recommend the site. Thank you I love my item so much xx

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Could not have been more helpful

Could not have been more helpful. I ordered a pair of jeans and they did not fit. Requested there returns label, printed it out, stuck it on my parcel and didn’t have to queue at the post office because of this. Love that! Thank you for my refund and your kind advice. Definitely will be back.

March 7, 2024
Unprompted review
Rated 1 out of 5 stars

No email response

No email response, had to call both times to follow up on a lost return. I was told it was my responsibility, however Royal Mail explained it wasn’t. I wasn’t reassured that I would be fairly refunded. This has been very frustrating. Reflects negatively on small businesses.

March 7, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy!

Competitively priced, decent delivery timescale and one very happy customer. Overall, a really nice selection of both classic and contemporary high quality clothing.

Only thing they could enhance on the website is the product description and a bit more detail in their own take on the product e.g. few more pics (my Nudie Lean Dean Jeans only had 4 pics, more with people wearing them would be good), provenance, quality, what it goes well with and top tips to keep the item in prime condition.

I'll definitely be using Mr and Mrs Stitch again. Keep up the great work.

December 16, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look