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Rated 1 out of 5 stars

I had a very disappointing experience with Nutcase. I ordered customized poker chips and a Ludo table from them. When the package arrived, the Ludo table was already broken, and the poker chips... See more

Rated 1 out of 5 stars

Terrible service!! No contact from seller!! Ordered an ipad case on 03/06/2016, still had not received on 09/06/2016, tried ringing customer services only for the number to continually ring out and cu... See more

Company replied

Rated 1 out of 5 stars

i ordered a MacBook case on the 30th June and by the 14th July i still hadnt received it so sent them an email. The response was very unprofessional with no real apology and the explanation contradict... See more

Company replied

Rated 1 out of 5 stars

I ordered a case on 5th April, which as of today (18th April) has not been received. I have tried e-mailing the customer service department, and despite receiving an automatic reply telling me that my... See more

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1.1

Bad

TrustScore 1 out of 5

187 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Not arrived

I ordered at end of December and was told it was discharged on 1/1/16. I still have not received the case.

January 10, 2016
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Claire

Sorry to hear you have not received your order yet we dispatch everything via 1st class Royal mail. But we guarantee the safe arrival of any order. If you would like to get in contact with customer service on info@mrnutcase.com with your order number. We can arrange a replacement for you free of charge. Please note customer services is open Mon - Fri.

Rated 5 out of 5 stars

Fantastic case highly recommended

I ordered my case a day after the Christmas dead line yet it arrived two days before Christmas, I'm delighted with it the quality of the case and photo quality is high and I found the price resonable to. The guys there must be working extremely hard to get them out for Christmas so if you ordered after the deadline cut them some slack the deadline is there for a reason
Thank you for my case my mum will love it!
Highly recommend using them support the smaller buisness's!

December 24, 2015
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY AVOID AVOID AVOID

This is a SCAM company. Although the website looks legit avoid this company like the plague. I ordered a phone cover well in advance for Christmas and it hasn't arrived. The 'customer service' phone number does not work and rings out until you are cut off and any emails go unanswered. Without any other way to contact the company it's a lengthy trip via trading standards to get any money back. Wish I'd have done my research first. You have been warned.

December 23, 2015
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

HI Pete

We are extremely sorry you have not receive your order. It was dispatched well with in the advertised dates of Royal mail. Unfortunately due to the time of year they are running a little behind. I have spoken to customer services and looked into your emails, they were responded to. Potentially they may have gone in to your junk folder. We are extremely sorry about this and have issued you a full refund. We hope your order arrives today in time for christmas.

Rated 3 out of 5 stars

Hmmm

Ordered on Wednesday at four o'clock and still hasn't turned up am waiting for a Christmas present for someone and when I try to ring nobody seems to answer I live in the UK and they say they are fast I think to be more contact with the customer because they don't even tell you when your order is despatched they should work on it so you can track the whole process at least I would know where I stand

December 19, 2015
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Liam,

Sorry you are still waiting for your order. However our Christmas delivery deadlines advertised on the site is Tuesday 15th of December. We are currently printing Wednesday orders onwards if you would like to get in contact with customer service on info@mrnutcase.com with your order number we will process this ASAP for you as it is a Christmas gift. We can not guarantee delivery as the cut-off point has passed but we do our very best.

Rated 2 out of 5 stars

Terrible print quality

Just got the iPad air leather case this morning and unfortunately I have to say that I am extremely disappointed. It was supposed to be a gift for my girlfriend but I dont know whether I will give it now.

I read the reviews before purchasing and saw that everyone had good things to say so I dont know if it is just that mine was poorly printed.

If you hold the case at arms length and squint it looks ok but holding it like normal in your hand the print is very fuzzy.

The case itself is ok but the print quality isnt.

December 16, 2015
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Sam

Hope you are well.

We are trying to connect you to resolve this, but we are struggling to find you on our data base could you please get in contact at info@mrnutcase.com. We offer a 100% satisfaction guarantee or your money back. We could refund and replace the case with new images to improve the quality of the print.

Rated 2 out of 5 stars

cheep cheep

That's the only ring you'll hear from these cases. Slim yes, but that is all they bring. Don't be fooled by the price. We waited, and waited, and waited, slow and long wait...shipped via the slow boat from the UK. The design doesn't even wrap around the sides. Be sure to have a bright and colorful design because dark doesn't work with their process. We won't buy from them again.

November 29, 2015
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi TG

Sorry to hear this. We do offer a money back guarantee if you are not entirely satisfied. If you would like to get in contact with customer service we can arrange this for you. We do also offer a full wrap-around phone case in some models. Shipping outside the UK depending where you are normally takes between 5 and 10 working days as we offer free shipping we have to use this service we are looking at offering a faster paid shipping service in the future. If there is anything we can do to rectify and improve your service please do get in touch.

Rated 5 out of 5 stars

Excellent service and product

We are a small startup and ordered a small batch of custom Macbook Pro cases for our team. In order to ensure that the design was made correctly we went back and forth with Ed, who was very helpful and responsive. The cases turned out PERFECT, we are so pleased!

October 4, 2015
Unprompted review
Rated 5 out of 5 stars

Phone case company printing

We used Mr nutcase to print some company mobile phone cases and iPod cases.. They were very helpful and advised me with loading images and they made adjustments to layout which worked perfectly... A great company we will definitely use again

September 29, 2015
Unprompted review
Rated 5 out of 5 stars

Quality service and great product

I found uploading my picture/design so easy, very simple to do and then when it came I was very happy with the quality of the my case. As it has my business logo on it I find it great to show off to customers. Would definitely recommend!!

September 28, 2015
Unprompted review

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