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Rated 1 out of 5 stars

I had a very disappointing experience with Nutcase. I ordered customized poker chips and a Ludo table from them. When the package arrived, the Ludo table was already broken, and the poker chips... See more

Rated 1 out of 5 stars

Terrible service!! No contact from seller!! Ordered an ipad case on 03/06/2016, still had not received on 09/06/2016, tried ringing customer services only for the number to continually ring out and cu... See more

Company replied

Rated 1 out of 5 stars

i ordered a MacBook case on the 30th June and by the 14th July i still hadnt received it so sent them an email. The response was very unprofessional with no real apology and the explanation contradict... See more

Company replied

Rated 1 out of 5 stars

I ordered a case on 5th April, which as of today (18th April) has not been received. I have tried e-mailing the customer service department, and despite receiving an automatic reply telling me that my... See more

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1.1

Bad

TrustScore 1 out of 5

187 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb customer service

I ordered some iPad Air cases. They arrived promptly. The queries I had were dealt with efficiently. The staff were very helpful and bent over backwards to ensure that I was happy and satisfied. I would definitely use them again and wholeheartedly recommend them.

March 30, 2015
Unprompted review
Rated 5 out of 5 stars

Perfect Phone Cover

Phone cover was dispatched really quickly. The images were very sharp - a great product, delighted with it.
I would definitely recommended Mr Nutcase

February 25, 2015
Unprompted review
Rated 5 out of 5 stars

absolutely brilliant

Ordered it Saturday night and was delivered Tuesday, only thing was I didn't put a background colour on so a few of my picture had white lines underneath them but that was all my fault, but other than that it is wonderful and I finally have a staffie cover for my google nexus 5 which I haven't been able to find anywhere else thank you

February 11, 2015
Unprompted review
Rated 5 out of 5 stars

Nokia Phone Case

Excellent service and fast delivery. Very happy with the case. very proffesional

February 11, 2015
Unprompted review
Rated 1 out of 5 stars

Not good!

Although I got my iPhone 6 case very quickly, it was not as expected. The colours on the case were almost unrecognisable and the phone moved within the case. I emailed the company to which I had a speedy response offering to reprint my case after altering the colours on the picture to give a better effect. Whilst this is fair enough I was more bothered about my phone sliding in the case so politely requested a refund. I have had no reply and have emailed again today. I hope that it is just iPhone 6 cases that prove to be a problem and once I get a refund there will be no hard feelings.

January 4, 2015
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi There, We are so sorry about this and have put measures in place to stop this from happening again, A refund has been issued and emails informing you of this have been sent, If there is any thing we can do to help please call us on 08451771773 or email on Info@mrnutcase.com. I hope this issue did not course to much inconvenience.

Rated 5 out of 5 stars

Excellent Customer Service & Top Notch Product

I bought an iPhone 5S phone case from Mr Nutcase for my brothers birthday. I was able to customised the case before ordering using their create a case' editor which was easy enough to use. I opted for the cheaper case which only has my picture printed on the back with the sides being transparent. The case arrived 2 days after ordering and all in all I was very happy. Would definitely recommend.

December 16, 2014
Unprompted review
Rated 5 out of 5 stars

Product as promised!

This is the fourth phone case I have ordered from Mr Nutcase and every time I have had the same brilliant service- easy to order, good price, looks good and fast delivery. I really couldn't ask for more from a company. Would highly recommend!

December 13, 2014
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic product

I designed a phone case for my daughter for Christmas and was amazed at the reproduction of the graphics. Really impressed by the quality of the case and delivery was speedy. Would recommend to anyone who wants to create their own case.

December 4, 2014
Unprompted review
Rated 5 out of 5 stars

NICE CASES

I purchased a personalized phone case for my Dad and it turned out great! You are the only company that I could find that had personalized cases for a Nokia Lumia phone. Shipment was quick too!

December 2, 2014
Unprompted review
Rated 5 out of 5 stars

Phone case

My son wanted a particular picture on a case for his phone but none were available for his phone.
Mr Nutcase made the process of ordering a custome made case so easy, the product was perfect and arrived in record time.

November 28, 2014
Unprompted review
Rated 5 out of 5 stars

great service

i live in ireland ordered it as a gift yesterday got the email to say it was dipatched looking foward to seeing it :)

November 18, 2014
Unprompted review
Rated 1 out of 5 stars

very unhappy. very poor quality

I've just purchased a cover for a Christmas present for my mum. The case arrived in a good time so that I was pleased with until I opened the package.

The case quality is extremely poor. Looking like something that is made for about 5p in China. The print quality is beyond dreadful. The pictures and base colour has slightly bleeding and in all I am so disappointed. For the money I paid I would expect much better care and quality.

What I have been left with I wouldn't have paid £5 for let alone £35

Will never recommend or use again. Would not rate even 0/10

November 17, 2014
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Emma,

We are really sorry to hear this, We would really love the chance to make this right for you, We offer a 100% money back garrenty if you are unhappy with the product and even a free postal address to return it, We have tried to contact you but have been unsuccessful if you could please get in contact that would be great and we will get this sorted straight away for you.

Rated 5 out of 5 stars

1 of very few to do Galaxy mini cases!!

I'm so happy I found your website. I wanted a phone case for my mum with photos of her 3 grandchildren on. And trying to find places that do Galaxy mini cases that don't cost a stupid amount is near impossible.
I love the quality of the finished product and I know she wil to.
My only thought is to do different style cases. Not just the hard plastic. Maybe do a softer rubber one to as these are also good for protection.

Many thanks though for a great product at a decent price that was delivered in no time.

November 10, 2014
Unprompted review
Rated 3 out of 5 stars

good delivery, average quality

the experience regarding the communicaiton and speed was excellent, the case arrived in less than 48 which is very impressive.
the only thing i am concerned about is the quality of the case. i ordered the "executive slimline" case, and it doesn't fit my phone properly which is annoying because it feels like it may slim off at any time or break and it feels like very thin plastic which may snap easily.
on the other hand the photo's are good quality and the layout was exactly the same as i ordered it

November 5, 2014
Unprompted review
Mr Nutcase logo

Reply from Mr Nutcase

Hi Jack,

We are very sorry to hear the case doesn't fit correctly, If you would like to contact customer services (info@mrnutcase.com or our free phone number 0800 068 5070) we could sort this out for you straight away, We offer a full returns policy with a free postal address and a 90 day warranty on cases, Our main concern is giving our customers the best service we can.

Rated 5 out of 5 stars

Absolutely amazing!!!

Ordered my phone cover on Monday after noon and have just received it this morning (Wednesday). The quality of the pictures is fantastic! Quick service and relatively cheap. What more could you want. In love with my new case!<3 would definitely use them again.

October 8, 2014
Unprompted review

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