Mr Shifter (Middlesbrough) Removals and Storage Reviews 

423
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly helpful, often going above and beyond to ensure a smooth process. People frequently highlight the exceptional service, noting the careful handling of belongings, timely arrivals, and efficient unloading, which made their moving experience stress-free. Many appreciate the team's respectful attitude towards both property and neighbors, ensuring everything was moved seamlessly and without damage. However, some customers also noted that while the service might not be the absolute cheapest, the exceptional value, helpfulness, and security provided made it well worth the cost.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service, consistently highlighting the professionalism, efficiency,... See more

Delivery service

Customers had positive experiences with delivery service, consistently praising the punctuality and... See more

User experience

Reviewers consistently mention positive feedback about the user experience, highlighting how easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely First Class Service In October last year we had an emergency to move my parents into new accommodation. Mr Shifter came to the rescue within a week to move them. The lads were though... See more

Rated 5 out of 5 stars

Pleasure to deal with from my first call to safely moving us to our new house. Nothing was too much trouble for the team, courteous, respectful, helpful and understanding even when they had to wait 2... See more

Rated 5 out of 5 stars

We first used Mr Shifter over 30 years ago and when it came to our son moving home only natural to use again. Arrived at time advised , carefully loading room by room, with the same unloading into new... See more

Rated 5 out of 5 stars

A superb service throughout! From start to finish, the Mr Shifter team made the whole process of moving home swift and easy. We were absolutely delighted with every aspect of the service they provide... See more

Company replied


Company details

  1. Moving Company
  2. Storage Facility

Information provided by various external sources

We pride ourselves on the fact that the majority of our business comes from the personal recommendation of satisfied former customers. All our local and long distance work is quoted on a fixed price quote, we would recommend this and we would send an estimator to your premises to carry out a free, no obligation assessment and quotation. If you require, we are able to provide cartons, transit robes, bubble wrap, tape and packing paper for your removal. All removal prices quoted or charged are plus VAT. Unless otherwise stated the price we quote on an hourly basis or as a fixed price provides the customer with a vehicle and a two man crew. If you feel that you would like to use extra men on your move we can arrange this for you. Likewise, if we feel your request demands more manpower we shall quote accordingly.


Contact info

4.9

Excellent

TrustScore 5 out of 5

423 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(423)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional, efficient and friendly service

The team arrived bang on time - they covered all the carpets with protective matting which was great as it was a rainy day and there were messy roadworks on our street. They were careful with our furniture and belongings and the removal was carried out very efficiently. I did feel sorry for the 2 lads as we were moving into a first floor flat - with 2 flights of stairs to contend with! - but they still worked quickly (and maintained a good sense of humour!) and the move was finished on time. Both of them had a friendly 'no trouble' attitude which is just what you need with a stressy house move. Highly recommend! Thanks Mr Shifter😀

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

Damaged possessions

They turned up on time and packing up of the van was quick.

However they caused extensive damage to a mattress which was supposedly in a mattress cover. When I queried how this happened I was told they are 'subject to conditions of weather on the day.' It was raining on the day of the move but I would have expected them to be able to keep possessions clean and dry. The mattress was soaked through on one side and completely unusable for days while we tried to dry it out.

They also caused damage to a wardrobe and the walls of the new property.

Would not recommend.

January 29, 2024
Unprompted review
Mr Shifter (Middlesbrough) Removals and Storage logo

Reply from Mr Shifter (Middlesbrough) Removals and Storage

Dear Sophie,

Thank you for taking the time to share your feedback with us.

We would like to sincerely apologize for any inconvenience you experienced during your recent move. Our team did their best to ensure that your mattress was adequately packaged and protected prior to being transported, despite the challenging weather conditions caused by the rain.

We regret to inform you that because this issue was not reported to us within the appropriate time frame, we were unable to involve our insurers and explore further options to address your concerns. It is important for us to be notified promptly in order to take necessary actions and provide appropriate assistance.

Please note that all our customers are covered by our limited liability cover, and we also offer the option to extend this coverage if desired. Additionally, most home insurance policies provide goods in transit coverage for our customers.

We want to assure you that our office is committed to resolving any issues that come to our attention in a timely manner. However, it is important to understand that there are limitations on the timeframe within which we can effectively address matters.

Once again, we apologize for any inconvenience caused and appreciate your understanding.

Rated 5 out of 5 stars

House moves

I have used Mr Shifter 4 times in the last 2 years; 2 house moves and moves into and out of storage. Each time they have been timely, tidy, courteous and very efficient. I have no hesitation in recommending them.

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The team who packed everything were really careful and very helpful. The removal down to London went according to plan and they were so helpful when it came to moving the piano locally. I would definitely recommend Mr Shifter.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Staff were helpful and accommodated all requests. No damage or breakages. Move was on schedule and very happy with service.

November 18, 2023
Unprompted review
Rated 5 out of 5 stars

House move 2023

We have used the Company twice 24 years apart and they have given the same service and high level of detail to the job. Moving is very stressful and difficult but Mr Shifter made this job seamless. The advice about boxes to order was spot on and this allowed us to pack carefully. The move on the day was super with excellent attitude throughout and they didn't stop until the job was done - Nothing was any trouble. Would highly recommend Mr Shifter.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent job

Excellent job, considering the weather and distance travelled. Hard working and well worth the money. Extra care was taken at every step of the process. Couldn’t of asked for a better team or removal company. Absolutely would recommend

December 1, 2023
Unprompted review
Rated 5 out of 5 stars

The lads where punctual .Nothing was to…

The lads where punctual .Nothing was to much trouble.They moved all our belongings safely from our old house to the new with no mishaps.Everything was placed in the room it was mean't to go in.On the whole l would recommend this company.I have told friends and family.So thank you Mr Shifter and your team for helping us.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

The Mr Shifter team

The Mr Shifter team turned up before time, the team where very courteous and respectful.

The lads took there time and packed all our possession's with care, they packed them into the wagon with care and we never had one incident with anything breaking.

It was a pleasure to see the company look after your property and wouldn't hesitate to recommend them to anyone !

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Move to London from North East

The service from getting the dates organised to physically moving our furniture was great. We moved from the North East to London so it was not straight forward. The lads who did the move could not have been more helpful.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Professional Removal Service

Great removals service. Friendly and professional movers who were careful about items being moved and keen to ask questions to ensure a tailored service that met my needs.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

A positive experience from start to finish

The movers turned up on time, acted very politely and professionally, and moved my furniture very quickly. Mr Shifter's services aren't cheap, but the cost is reasonable considering you are hiring two people with a truck, and someone in the office as well.

October 13, 2023
Unprompted review
Rated 4 out of 5 stars

Local move that went well and was quick

I was moving locally with a drop off on the way to my new home but all within a 3 mile radius. The lad who came out initially to give the quote and the man I dealt with mainly at the office (Matthew?), were very helpful and pleasant as were the 3 lads who actually came to do the move. I'd paid extra for a couple of items to be dismantled and put back together at my new home and they did this quickly and without any fuss which was great.
The reason for not giving 5 stars was on the whole because of the Manager. I was moving in with my partner and we actually ended up moving quite a lot of stuff ourselves, leaving basically only the big items. I called the office to ask Matthew if the movers could bring in the wardrobe and put that together 1st and got the manager instead. I explained that we'd moved a lot of things ourselves, which was met with a comment on the lines of 'you're making it difficult for us, stuff will be in the way' then I asked if they'd be able to put the wardrobe up 1st as this would be helpful, to which I got 'I've been doing this job for 36 years......'. Let's just say I didn't take to him.
And nothing was in the way when their guys came in, we made sure of that and would have done irrespective of his comments. Shame really because I would have used them again otherwise.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Our House move was with Mr Shifter

Our House move was with Mr Shifter . From start to finish they were professional , very careful with the loading and unloading of our items at our new property . We couldn't recommend them enough , took the stress out of moving . Thumbs up to the Mr Shifter team .

September 8, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service , very efficient and prompt . Pre packing carried out the day before - day of actual removal to storage the men arrived with the container truck .Prompt , polite and efficient the whole house and contents got packed into four containers and taken into storage . The whole thing completed before 2.00 pm in the afternoon

September 1, 2023
Unprompted review

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