Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
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Review summary
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Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... See more
Company replied
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc... See more
Company replied
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and b... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
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Replied to 100% of negative reviews
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From the moment I signed the contract
From the moment I signed the contract, it felt like the start of a beautiful romance. Messages came flooding in — actual humans from a real UK contact centre (I know, I was shocked too). A week before installation, the cabling appeared outside like a little love note saying, “We’re getting closer…”
Installation day arrived with a text giving me a one‑hour heads‑up — the modern equivalent of “I’m on my way, put the kettle on.” The installer was an absolute star: friendly, tidy, explained everything, and even let me choose where the magic box would live. No mess, no fuss, just pure connection bliss.
By the time he left, everything was up, running, and honestly… it felt like the start of a marriage made in heaven. Just don’t tell my partner.
Outstanding service — thank you for sweeping me off my feet.
June 10, 2026
Unprompted review
Reply from MS3 Networks
Hi Paul,
Thank you for the amazing 5* review, this is greatly appreciated.
We hope you enjoy your new service with us!
Kind Regards,
Team MS3 💜
Thankyou for connecting me to WiFi
Thankyou for connecting me to WiFi, a great job has been done with professional excellence 👏
June 9, 2026
Unprompted review
Reply from MS3 Networks
Hi Antony,
Thank you so much for your 5* review!
We’re delighted to hear you’re happy with the installation and the service provided.
Kind regards,
Team MS3 💜
The connection was seamless and the…
The connection was seamless and the internet is fast
June 9, 2026
Unprompted review
Reply from MS3 Networks
Hi Sikiru,
Thankyou for the amazing 5* review.
This is greatly appreciated, we hope you enjoy your new service with us!
Kind regards,
Team MS3 💜
Very professional and friendly service
Very professional and friendly service. Thank you ☺️
June 8, 2026
Unprompted review
Reply from MS3 Networks
Hi there Vicki,
We really appreciate the 5* review, thank you. We're happy to hear you found our service professional and service, that's what we want all of out customers to experience.
Thank you, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Joe was amazing
Joe was amazing. Told her the issue and sorted it within minutes:) I was so happy to see her without net you cant do a lot haha
June 5, 2026
Unprompted review
Reply from MS3 Networks
Hi Roshene,
Thank you for leaving a brilliant 5* review! We're so happy to know your issue was resolved swiftly, and that you were back online quickly - we understand how important internet is these days!
Thank you again, we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Great service quick and clean with the…
Great service quick and clean with the install
June 5, 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for taking the time to leave us a great review! We're so glad to hear you were happy with the install, and that everything was left neat and tidy. We love to hear it.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
There did a fast and great job dont in…
There did a fast and great job done in 5 mins
June 4, 2026
Unprompted review
Reply from MS3 Networks
Hi Adam,
Thank you for the lovely review! We're glad to see you were happy with the service, and that is was quick job.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Shane C took on board our concerns
Shane C took on board our concerns, worked carefully & cleanly.
June 4, 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for the 5* review! We're really happy to know that Shane was able to get your service up and running whilst remaining careful and neat and tidy in your property, that's what we want to see on every visit. We'll be sure to pass along your kind words to Shane.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Spoke to Neil Bainbridge at MS3 Friday…
Spoke to Neil Bainbridge at MS3 Friday and he recommended Zen Internet. I explained to him how much i had to rely on the Internet due to health issue and my now previous network provider i found 95% of the time I couldn't get the Internet. He said i would be connected by next week. The service i got from Neil was outstanding and i would definitely recommend Neil and MS3 to friends and family. He explained everything to me and then told me i should receive a call from Zen shortly. Sure enough within 30 mins they rang and was explained everything and my Internet was installed the following Wednesday. I'm extremely happy. Thank you Neil for making my experience easy.
May 29, 2026
Unprompted review
Reply from MS3 Networks
Hi!
Thank you for sharing this experience.
What a great 5* review to read, we will certainly pass these comments to Neil.
Enjoy your new connection!
Kind regards,
Team MS3 💜
Sam was great at explaining everythin…
Sam was great at explaining everything and reassuring me about my switch over. Everything ran quickly and smoothly and all staff at each stage were efficient and courteous. I have been very pleased with both the pricing and service so far
May 2, 2026
Unprompted review
Reply from MS3 Networks
Hi Anna Lee,
Thank you for the fantastic review! We're glad to hear you were more than pleased with the service from Sam, and that he was able to provide a simple switchover for you. We're also happy to know you found our staff efficient and courteous, that's exactly what we want all of our customers to experience! We'll be sure to pass along your kind words to Sam.
Thank you again, and welcome to MS3.
Kind regards,
Team MS3 💜
Excellent service from Sam
Really smooth change over. Sam sorted everything out for me. Very professional and friendly. Highly recommended Sam and broadband service provided.
May 20, 2026
Unprompted review
Reply from MS3 Networks
Hi there Vicki,
Thank you for sharing your experience! We're happy to know that Sam was helpful in the switchover, and was professional and friendly throughout. We'll be sure to let him know you were happy with the service from him.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Luke,
Thank you for the review! We're pleased to know you were happy with the service.
Kind regards,
Team MS3 💜
James did a great job this morning…
James did a great job this morning getting up back on line! He found an intermittent fault & got us up & running in no time! Very professional! Thank you!
May 29, 2026
Unprompted review
Reply from MS3 Networks
Hi Therese,
Thank you so much for the 5* review! We're so pleased to hear James did a stand up job, and got you back up and running quickly - that's what we love to see. We'll be sure to pass along your kind words to James.
Thank you again, and we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
Quickly Sorted
Quick to sort the hiccup with my house move & send replacement
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi there Tracey,
Thank you for the review! We really appreciate it.
We're glad to see everything was resolved in a timely manner for you.
We hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Kathleen,
Thank you for taking the time to leave us a 5* review! We're so happy you were satisfied with the service, and found our staff friendly.
We hope you enjoy your connection!
Kind regards,
Team MS3 💜
Fixed the problem I had with my WiFi…
Fixed the problem I had with my WiFi after a week of waiting
May 28, 2026
Unprompted review
Reply from MS3 Networks
Hi there Vikki,
We really appreciate you taking the time to leave us a lovely review! We're happy to hear your fault was repaired and you're back online - that's what we like to see.
Kind regards,
Team MS3 💜
Had Zoe round to fix our internet and…
Had Zoe round to fix our internet and she was so lovely.
She explained why our internet was down and was very swift and friendly.
To have a female engineer down was great too! We definitely need more women like Zoe in this industry!
Thanks again!
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi Sarah,
Thank you so much for the 5* review! We're so pleased you were happy with the service from Zoe, we agree that she is brilliant at her job and are happy to hear she was quick with the fix. We're really proud of the journey Zoe has had in her career here at MS3, we'll be sure to pass along your kind words to her.
Thank you again, we hope you're enjoying your connection again.
Kind regards,
Team MS3 💜
The lady was so helpful and…
The lady was so helpful and understanding she went above and beyond to help 5 gold stars thank you
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi there John,
Wow, what a lovely review! Thank you so much for taking the time to share your feedback. We're so pleased you were happy with the engineers service, and that she went above and beyond for you - that's what we love to see!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was fast well mannerd and…
James was fast well mannerd and reliable did the job in the hour he had told me it would take.
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi Rachel,
What a great review, thank you so much for taking the time to leave us your feedback. We're happy to know that you were happy with the service from James, and that he was polite throughout - we'll be sure to pass along your kind words to him!
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
James was very good sorted out the…
James was very good sorted out the problem
May 27, 2026
Unprompted review
Reply from MS3 Networks
Hi there Paul,
We really appreciate you taking the time to leave your review! We're so glad to see that you were happy with the service from James, and that he was able to get you back up and online.
Thank you again, and we hope you're enjoying your connection again!
Kind regards,
Team MS3 💜
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