Today instalation didn't go as expected at first but after speaking to the supervisor things looked up for me . The guys Joey, Liam and Stefan bent over backwards and installed to my needs . They h... See more
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Review summary
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Reviews shaping this summary
Stefan made attendance to our house to install the required modem. He was respectful to our property at all times wearing boot covers, taking away the leftover pieces of packaging etc and leaving... See more
Company replied
Notifications before arriving and a quick call to say they were en route. Completed the work quickly without any fuss and cleaned up after themselves too. Checked where we wanted the box installed etc... See more
Company replied
The lads that attended were very friendly and explained what was involved and what I required from them was listened to. The fibre line to the house was done within 90 minutes and the grass lawn and b... See more
Company replied
Company details
Written by the company
MS3 Networks is a Full Fibre Broadband network provider based in Hull, bringing competition and choice to customers. MS3’s high quality infrastructure enables our wholesale partners to provide futureproof connectivity options including gigabit broadband, ethernet and dark fibre services to homes and businesses in Hull and parts of Northern England.
Contact info
Owen House Owen Avenue, Priory Park, HU13 9PD, Hessle, United Kingdom
- 01482 736133
- info@ms-3.co.uk
- www.ms3networks.co.uk
4.8
Excellent
2K reviews
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Very polite
Alex came to my property knew what the problem was and I was back up and running in no time
April 28, 2026
Unprompted review
Reply from MS3 Networks
Hi Sarah,
Thank you so much for taking the time to leave us a 5 star review!
It's great to hear your feedback about Alex - we'll make sure he gets to see this.
We are pleased he was able to resolve your issue and we hope you continue to enjoy using the service.
Kind regards,
Team MS3💜
Engineers turned up polite…
Engineers turned up polite professional, and did a tidy job
April 27, 2026
Unprompted review
Reply from MS3 Networks
Hi Leann,
Thank you for taking your time and leaving us a 5 star review.
We are very happy that the engineers that turned up were polite and completed the job in a tidy fashion.
Thank you again, and we hope you're enjoying your connection!
Kind regards,
Team MS3💜
Excellent service alex was amazing …
Excellent service alex was amazing sorted the problem straight away hes a credit to ur company so polite and professional id definitely request him for future problems he needs a pay rise ha ha Joanne 167moorhouse road HU5 5PR
April 29, 2026
Unprompted review
Reply from MS3 Networks
Hi!
Thank you for leaving an amazing 5 star review! It is really appreciated!
Alex certainly is amazing and is great at what he does, we will make sure this brilliant feedback is passed onto him.
We're really pleased to see that you were happy with the service that Alex provided.
Thank you again!
Kind regards,
Team MS3 💜
Ash was absolutely brilliant this…
Ash was absolutely brilliant this morning got me sorted out quicky and a really nice lad to deal with. Thanks Ash
April 29, 2026
Unprompted review
Reply from MS3 Networks
Hi Adam,
Thank you for taking the time to leave us a review! We really appreciate it. We're glad to hear that you were happy with the service from Ash, and that he was speedy and friendly! That's what we like to see.
Thank you again, and we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Great service
Great service, I got a text to say the engineer would arrive within the hour. When he turned up he was lovely, friendly, really fast and helped me plug everything in to get the Internet up and running, even the bits he didn't have to do, it was much appreciated :)
April 28, 2026
Unprompted review
Reply from MS3 Networks
Hi there Kerry,
Thank you for the fantastic 5* review! We're really happy to see that you were given a heads up in advance of the engineers arrival, and that the engineer was lovely and helpful! That's what we love to see. We're glad you were happy with the service.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
My engineer was Ash he was a very happy…
My engineer was Ash he was a very happy pleasant man and took his boots off even tho I said he didn't need to on this wood floor but he insisted. He did a good job too.
April 27, 2026
Unprompted review
Reply from MS3 Networks
Hi there Julie,
Thank you so much for the review! We really appreciate it. We're delighted to hear you were pleased with the service from Ash, and that he was polite and treated your home with respect. That's what we want to see on all our engineer visits!
Thank you again, and we hope you enjoy the connection.
Kind regards,
Team MS3 💜
Excellent communication
Excellent communication.
Accurate information.
Prompt service.
First class installation.
April 23, 2026
Unprompted review
Reply from MS3 Networks
Hi John,
Thank you for the brilliant 5* review! We're glad to see you were happy with how things went with your installation, and that you felt informed throughout. We sure hope you're enjoying the connection now it's all up and running!
Thank you again.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi there John,
Thank you for the review! We're happy to see you were pleased with the service from Stefan, we'll be sure to pass along your kind words.
Kind regards,
Team MS3 💜
Stephan was great
Stephan was great, explained everything very quick and neat would recommend
April 25, 2026
Unprompted review
Reply from MS3 Networks
Hi there Byron,
Thank you for leaving us a great review. We're delighted to know you were satisfied with the work from Stefan, and that he was speedy whilst also ensuring your home remained neat and tidy. That's what we like to see!
Thank you again, and we hope you're enjoying your new connection!
Kind regards,
Team MS3 💜
James was really polite and…
James was really polite and professional.
Got the issue sorted out quickly
5star review from me !
April 24, 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you so much for the 5* review! We really appreciate it.
We're delighted to hear you were pleased with the service from James, and that he was able to resolve your issue in a professional manner. We'll be sure to pass along your kind words to him.
Thank you again, and we hope you're enjoying your connection.
Kind regards,
Team MS3 💜
Reply from MS3 Networks
Hi Petur,
Thank you so much for the review! We're happy to see you were pleased with the job, and that it was done on time with no fuss, that's what we like to see.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
Cant connect to the Internet spoke to 2…
Cant connect to the Internet spoke to 2 different guys still cant get connect, waiting for a engineer who hasn't turned up during the appointment time
April 23, 2026
Unprompted review
Reply from MS3 Networks
Hi there Sarah,
Thanks again for your feedback.
Thank you for providing us with your details, to allow us to get in contact to resolve this issue that you were experiencing.
We appreciate your feedback whilst this was resolved and we hope that you can now enjoy your connection.
If you have any further issues in the future, please don't hesitate to reach out.
Kind regards,
Team MS3 💜
James was very polite and professional
James was very polite and professional
April 23, 2026
Unprompted review
Reply from MS3 Networks
Hi Esther,
Thank you for taking the time to leave us a review, we really appreciate it! We're so pleased you were happy with your service from James, and that he was polite and professional throughout. We'll be sure to pass along your kind words to him.
Thank you again, we hope you're enjoying your connection!
Kind regards,
Team MS3 💜
James was great to resolve the issue…
James was great to resolve the issue too works person just waiting for it to be commissioned
April 23, 2026
Unprompted review
Reply from MS3 Networks
Hi there Rose,
Thank you for a wonderful 5* review. We are so pleased that you were happy with the service from James, and that he was able to resolve the issue you were having.
Thank you again, and we hope you're enjoying your connection once more!
Kind regards,
Team MS3 💜
Friendly engineer finished the job…
Friendly engineer finished the job lightening fast. Explained everything they were doing and was accommodating of requests
April 22, 2026
Unprompted review
Reply from MS3 Networks
Hi there Mr. Pugh,
Thank you for taking the time to leave us a brilliant 5* review! We're glad to see that you were happy with the service, and that our engineer was quick, informative and accommodating of your requests. That's what we want to see on every job!
Thank you again, and we hope you enjoy your connection.
Kind regards,
Team MS3 💜
Jack our field sales agent was so…
Jack our field sales agent was so helpful throughout this process, upon arriving home from work and not being able to set up the new WiFi that had been installed, we called Jack and within mins he was round setting it up for us. Jack was very professional throughout and really cared we recieved a great service. Thanks Jack 👍🏻
April 22, 2026
Unprompted review
Reply from MS3 Networks
Hi there,
Thank you for such a fantastic review. We're so happy to hear that Jack provided such helpful and professional support.
It's great to know he was able to quickly step in to help when you needed it, and that his dedication stood out to you. We'll be sure to pass along your kind words to Jack.
Thank you again, and we hope you're enjoying your new service!
Kind regards,
Team MS3 💜
Great service
Turned up when promised, very polite and helpful. Neat work, cleaned up.
April 21, 2026
Unprompted review
Reply from MS3 Networks
Hi Alan,
Thank you for the lovely review! We're so pleased to hear that the works were completed on time, and everything was tidied when finished. That's what we like to see.
Thank you again, and welcome to MS3!
Kind regards,
Team MS3 💜
Fantastic job installed and up and…
Fantastic job installed and up and running within 20 minutes no messing thank you
April 22, 2026
Unprompted review
Reply from MS3 Networks
Hi Emma,
Thank you so much for the 5* review! It's really appreciated.
We're happy to hear that your installation was done and dusted so quickly! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
Job was rushed but it was completed on time
The company have done a decent job. The engineers who come out are polite and professional.
Was told civil works needs to be done, non was done.
My outlet duct was block, engineer was eager to cancel the job, so I got my wet vacuum out and cleared it within minutes.
Install engineer wanted to put extra holes in the wall instead of using existing ones, politely explained I want a neat job.
On the outside wall I had a cover for the cable which wasnt put back on and looked shoddy. Dont worry I rectified that and also cleared up the mess.
Just seems like they want the job done ASAP without any extra work. Which isnt what the customer wants.
April 17, 2026
Unprompted review
Reply from MS3 Networks
Hi there Lee,
Thank you for taking the time to leave your feedback. We’re pleased to hear that you found our engineers polite and professional, but we’re sorry to hear that other aspects of the installation did not meet your expectations.
We appreciate you highlighting the issues you experienced, particularly around the duct blockage, communication regarding civil works, and the finish of the external work. This is not the standard we aim to deliver, and your comments will be shared with the relevant teams so we can review what happened and improve our processes going forward.
We also recognise the effort you took to resolve some of these points yourself, which shouldn’t have been necessary, and we apologise for the inconvenience caused.
I have sent a request to you for more information, if you wish to share, so that we can gather feedback for the relevant team(s).
Thank you again for your honest feedback, it really does help us better the service we provide.
Kind regards,
Team MS3 💜
Everyone was very polite and was done…
Everyone was very polite and was done pretty fast
April 17, 2026
Unprompted review
Reply from MS3 Networks
Hi Nikki,
Thank you for taking the time to leave us a lovely 5* review, we really appreciate it! We're very happy to hear that everything went smoothly and quickly with your install, and of course that everyone was polite and pleasant throughout! That's what we like to see.
Thank you again, and we hope you enjoy your new connection.
Kind regards,
Team MS3 💜
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