MSC Cruises UK  Reviews 17,630

The ship is very luxurious but unfortunately the staff do not meet it. Staff are rude, non existent at times. Long queuing at bars, to be ignored and skipped. Msc was suggested from family members and we picked it on there past experiences and even they said it was the worst service they have ever had. We brought our mother for her 70th birthday, there was 11 of us. Public bathroom areas were never clean, on previous cruises toilets are closed regularly to clean but not on msc. Never seen lifts being cleaned, at one point I saw 2 muffins on the floor of a lift and they were still there hours later. Broken glass on one of the floors, still there later. Staff all appeared the day before we left all engaging and asking for 10s but weren’t there the rest of the week. Drinks package aswell, fine all week the. Charged for water the day before we left, but cans of juice etc are included, but not cans of water to be told this the day before we left was strange. Dining was great in the bubbles restaurant and I think all staff could take a leaf out the staffs book in there.

The Virtuosa itself is beautiful and the staff amazing. The fact it is advertised as a Norwegian Fjords Cruise is misleading as you don't get to sail through any fjords. You need to pay for an additional shore excursion to see the Fjords.
The inside cabins are very nice with plenty of space.
The choice of food in both the Main Restaurant and the Buffet was plentiful and our waiters Munu and Mohit Kumar were exceptional.
Limited seating in the bar areas, both through the day and the evening, for the number of passengers onboard. We were a party of 4 adults and struggled to find seats. We had to sit in the pool area most nights where nothing was going on but the staff in the pool bar were great.

Liked the itinerary

Our first cruise and we shall definitely cruise with MSC again
We cannot fault this cruise at all. From dining to relaxing, room service, cleanliness, time in ports, embarking and disembarking very organised and not stressful at all

Whilst we really enjoyed ships such as Magnifica / Seascape / World America ,Lirica was a massive downfall.

As gold member I hope MSc will read this and listen that old ships needs attention not only buying new

Awful food & very rude guest predominantly Italians!

Fabulous ship, fabulous cruise on World Europa .

Amazing cruise
Fabulous ship
Excellent staff
Great choice of food / menus
Exceptionally clean

Enjoyed the cruise. Nice ports

Just perfect from start to finish.

First 4 days of my 7 day cruise the food was not great at all. Any time I went to the buffet the selection was poor and was ALWAYS lukewarm. There were no scrambled eggs or even mashed/whipped potatoes during these days, and when it appeared on day 5 the scrambled eggs were like croutons! I could never get hot food these 4 days. The food was a massive let down for these first four days and I wouldn't even give it a 5 out of 10. For this one thing alone I would be very reluctant to go back on a MSC ship.

Staff attitude was severely lacking at times, they just walk on without any acknowledgment or care in the world daydreaming. On the tender to Cannes the staff wouldn't even offer a seat to mothers standing with babies or buggies. It was a very bad look.

Any excursion or even leaving the ship on the final day for transfer was diabolical. Yes we were told to be in x place for a certain time but you go there and nobody has any idea why you are there. Take the priority tender for Cannes, which was planned with assistance for my daughter, we were told to go to the bar for 9:45am and then when you go there not one person knows why you are there! I was then directed to the dining room along with everybody else. The same happened with transfers to the airport on the final day, we were directed to go to a certain place and then nothing is signposted or marked. Turns out we even walked past where we were meant to attend. And again where was the help for those that had booked assistance?? It was very lacking in organisation and everything seemed like an afterthought.

I've cruised between 12 and 15 times with MSC Cruises.
For what we pay compared to other lines we love MSC and keep coming back.
Personally I feel many reviews are fake, from competitors maybe? who knows.

I have never experienced ANY major issues over the 8 years or so I've cruised with MSC.

Board with the right mindset then your in for a good time, Ultra clean beautiful ships, friendly crew, good food and fantastic entertainment.

Great locations and good staff service

Restaurant Staff main dining rude
Service slow
Food in main restaurants cold

Fabulous trip to beautiful location

Poor food, poor entertainment, £9 to rent a movie in the room!!!!!

Overall we had a great experience. Ship was lovely and very clean. Only issue was that some service could be slow both in the main dining room and at the bars. We had paid for the Aurea experience and the Aurea bar often had a very long queue due to their only being one bar tender serving. He was great though but bless him he never stopped for a minute!

Overall I would call this a slightly below average experience. Staff were amazing. The entertainment was ok. The inability to be able to relax by pool due to constant events and loud music was awful. The food was the worst. I got to the point where I couldn’t wait to be onshore to eat

The lovely staff