MSC Cruises Reviews 

I boarded Seaside in Miami on 2/9-2/13/26. I had an amazing experience. The staff was exceptionally kind and helpful. Other passengers that I spoke with said the same, they thought it was better or just as well as other cruise lines they had encountered. 10 out of 10 experience for me.

I am writing to formally complain about the disembarkation process related to our prepaid excursion.

Despite having fully paid for the excursion in advance, we were required to stand in a long line the day before in order to secure a time slot to leave the ship the following morning. Approximately 500–600 guests were waiting in the same corridor at that time. We had to wait in the corridor for a significant amount of time, which was both uncomfortable and unnecessary.

This situation was extremely frustrating. For a prepaid excursion, guests should not be required to queue for such arrangements. The process should be organized in a more professional and efficient manner, without causing inconvenience to passengers

My 1st time cruise.
Went with world europa.
Boy what a ship,absolutely fantastic.The size of this thing is impressive.
the ship is well maitained to a good clean standard,
the crew and staff were very nice and polite and helpfull and nothing was too much for them.
the food was very good too despite reading people unhappy with food, i couldnt fault the food,
Can people even comprehend what work and effort it takes to arrange so much various foods for over 6000 various peopke of various countrys and cultures. Its damn impressive.
i really couldnt fault msc for what they provide and for the prices.
the only issue was some guests where a bit loud and rude would just push infront of you like they are more important and just inconsiderate for other peoples vacation (mainly italians) i know its an italian ship but just not very conciderate. But it wont stop me doing it again.infact im already looking into another cruise.
overall i was very happy with the msc and the world europa. Loved it.
the ship is very well organised and the excursions are great too and well implamented.
unfortunatly 1 of ours was cancelled due to bad weather but we was taken to another country as part of our cruise so nothing lost .
and one other thing,the pizza onboard is very good,
i ate so much pizza :)
thanks msc for my 1st cruise experience which was a great experience.

On board the MSC Meravilglia. Worst holiday experience possible. Detained in rooms, food poisoning, freezing cold food
On ocean cay island there private island. Island itself is very nice. But to get a drink or assistance You will be waiting. Food is all precooked and left out. Eg burger, hot dog, fish or fries will be left on the counter in the food area and served cold as a fridge. High number of sickness on board due to food and hygiene. Men's toilets, a lot of bathrooms don't have working sinks. Hand sanitizer units not working around the boat. General poor hygiene and poor food quality/safety

My family and I recently decided to search for a cruise for this month due to my husband having extra time off work for the month. Although short notice I found a cruise that would work for us in the month of February. I called and spoke with a customer service representative we discussed we needed to have space for 5 of us one being under 2 she advised me that we could fill out a form called Occupancy Waiver Request Letter and we could bring our daughter under 2 with us into the room we had booked. She sent me the form and stated that she would hold the booking until 5pm the next day and I can fill the form out and get an approval to bring our daughter into the room without having to pay 1100 for a bigger room just to bring her. The form was sent within about an hour of her emailing to me. I woke up the next day to an email sent at about 4am saying my hold had expired. I had thought I had a hold until 5pm that day to pay i was waiting for a response on the form as she stated i should have gotten one by that time the next day. So I called and spoke with a woman who explained to me that I would have talked to her after 5pm to get a hold all the way until 5pm the next day? And that the form cannot be submitted without payment and that it take 3 to 5 business days for them to process it. So nothing the other woman told me was correct. I was very upset I had told my children we were going because I had trusted what the lady the day before had said. In speaking with the 2nd lady she said that she could rebook with me but if I sent the Occupancy letter that if they didnt get to it before the date we were cruising we couldnt bring our 1 year old and would not get a refund for the cruise if we paid for it. I spoke with a supervisor advised her of the situation and how the previous rep from the day before gave me all wrong information. She was nice but neither I spoke to wanted to make the situation right with my experience over the phone not even to the cruise yet. No resolution it just was what it was is how the conversation ended. I accepted it and moved on. Now today I get a phone call from someone I thought maybe they wanted to help and make this better spoke with a man said that he had other access and would see if he could at least get me a refund if the form didnt go through in time if I went ahead and paid for the booking he called me back later today with the same info. No resolution no trying to fix what had went wrong. More of me being upset and having false hope because they just want to make a sale no one here cares about the customer and if the experience just with even customer service is good. So I asked them not to call me ever again. In my experience with customer service and the 4 people I've spoke to in the past 3 days im reluctant to even give this cruise line a shot. I feel as a customer I was lied to and treated like it didnt matter that their employee did that and no concern for my experience with them. So I would say cruise at your own risk!

Stay as far away as you probably can from this cruise line! Customer service is absolutely horrid! I've been waiting greater than 60 days for my refund from a canceled trip. Every time you call customer service you get the same runaround with the same "The check is in the mail" story. This was to be my first time cruising on this cruise line. I think I'll continue to spend my money on the Carnival Cruise line

Nobody seems to care about your booking by MSC!
We booked a trip this summer at one of their cruises in advance for 13500 euro to the French Caribbean. After many attempts to get some information at the local MSC office in the Netherlands, we didn't got any information about our booked trip. After some calls where they promised us to call us back they didn't either. I am now almost diamant member at MSC but it's the limit for me, I will cancel this trip. If they won't respect their customers and treat them how it should be they all walk away to Cruise company's who are serving their customers with respect and give them the service they paid for! Missed change MSC!

MSC seaside ship had RATS crawling in the walls of cabin. Couldn’t see them but could definatly hear them running and making noises in the walls. Everyone on our deck could hear them. Some people saw the rats . Apparently they come in on food crates at the port . Disgusting.
Also everyone on board was sick. Many people coughing with covid. Dirty ship.
Staff is rude. They act like they HATE there jobs. Often times seen staff gossiping about guests.

First night in Cala Jadal dining room, server said we didn't have a drink package although we did, in fact, have one. SLOW service, rushed out from 5pm seating despite not receiving dessert. Third night, passenger at our table vomited on the table and the floor, no one hurried to contain and clean the biohazard contamination, rest of us told no other tables available, server attempted to deliver our starters 2 or 3 times. Finally went to leave the restaurant and here was a large table for 8 open and ready by the podium up front. Asked them not to rush us as they did 2 days before, but once dessert arrived, a manager stoically and in an unfriendly tone said we had 2 minutes to leave the premises. Filed a complaint with guest services the next morning, asked for Butcher Box cards for the 7 at our original table, all we received were verbal/empty apologies from managers for 2 or 3 days. Showers way too small. No quiet areas to sit and read, converse, relax throughout the ship. Most bars surrounded by loud music. Smoke from casino area not adequately filtered by the ventilation system. COMPLIMENTARY restaurant, Aegean, a snippy female crew member told me it was only available for Aurea Class and up, but manager of that restaurant confirmed that the website description for the Aegean did NOT have that stated in writing. Ate in the Aegean 3 times since one couple did have Aurea class. In multiple eating locations, found residual food particles on wrapped silverware and plates/bowls. Self luggage disembarking was a joke, went to deck 6 and immediately sent to deck 7, while 6 was clearing out rapidly we stood still on 7. Finally asked a crew member

for assistance, he routed us out a back way--not fair to the others in line with us, poor planning/execution. The unexpected $112 pp charge for gratuities was not a high point. Communication with many crew members was very challenging. We've been on other cruise lines and been very satisfied, can't say the same for this one. Actually spoke with a sales person in a retail store recently who mentioned her intent to book on MSC with friends, but after our feedback has decided to select something else, liked my suggestion of Carnival Jubilee (many more options for quite chats, avoidance of loud noise, etc.). RAMAN, bartender-barista at Seascape Lounge was absolutely spectacular in remembering our faces and associated latte orders each day....HIGHEST RECOGNITION FOR THIS ONE OUTSTANDING CREW MEMBER. Mirror on dresser not cleaned daily. Noisy--in the middle of the night one time, a woman was screaming and crying and I had no way of contacting security since I didn't know where she was located.

Don't waste your money. Carnaval cruise is 10000 times better. We wasted days waiting in line for things that they screwed up on us and we didn't even buy the cheapest cruise. Changed our dinner time they we scheduled a month in acvanced to 930 and we cannot eat that late. They didn't fix it. Charged us for things we didn't even buy or use.

I thought the experience was the ship got delayed the Crise ship and it was great and the food was great and nice the staff at the gate way was good and also it took 2 hour or 3 hours

I recently sailed on the MSC Euribia and the experience was deeply disappointing. The primary issue was the food quality, which was unacceptable—repetitive, bland, and often served cold at the buffet. The main dining room was equally underwhelming with poor flavors and tough meat.
However, what made the experience even worse was the constant, daily pressure to spend more money. From the moment we stepped on board, we felt like 'walking wallets.' There was an aggressive and relentless push from the staff to sell us specialty dining packages, photo sessions, spa treatments, and shop items. This constant upselling was exhausting and ruined the relaxing atmosphere we expected.
I paid for a premium vacation but felt like I was in a floating shopping mall where everything was a sales pitch. I would not recommend MSC Euribia to anyone looking for a quality dining experience or a stress-free holiday.

We haven't even gotten aboard the ship yet and already having issues with this organization. Called to get some information and the person I tried to talk to was rude. I didn't have my booking number and they couldn't look up my information, and they wouldn't answer questions. Some of the shore excursions are blocked out to me, but not my partner, no explanation as to why.

MSC Cruise Review – Honest Experience

Our experience on this MSC cruise was unfortunately disappointing. The food left a lot to be desired. After eating in the Skyline restaurant, I threw up for two days. The lobster bisque was cold, and the New York strip was lukewarm. Overall, it felt more like cafeteria food than cruise dining.

The staff at the Green Wave breakfast restaurant seemed overwhelmed, pushy, and rude. Nobody returned to our table after we placed our order. I really dislike leaving negative reviews, but our experience was far from satisfactory. The buffet was good, although the variety was somewhat limited.

On the positive side, Luis, our room attendant, was the kindest and most professional staff member on the cruise. He was attentive, friendly, and made a big difference in our stay. I also enjoyed the spa, though I was mistakenly charged for three haircuts when I only had one. The chocolate bar and the shows were very enjoyable and were definite highlights for us.

Traveling with a handicapped person proved challenging. We encountered rudeness, short answers, and little effort to accommodate us when getting on and off the ship at ports. That was very stressful. Some of the food service staff who cleaned up were very nice, which we appreciated.

Other notes include not understanding the hype about the pizza and noticing a sour smell in certain hallways, as mentioned by other reviewers.

In comparison, Carnival’s food was better, and Royal Caribbean remains far superior overall. MSC does seem to have a more family-oriented atmosphere, which may be a positive for families traveling with children.

They did give us two MSC hats after our food complaint, but I will not be wearing them, as I do not promote companies I do not believe in.

In conclusion, this will likely be our first and last MSC cruise. They are new to Galveston, so maybe there are kinks to work out, but our experience was not enjoyable. I will chalk this up to a loss and a lesson learned. I got burned, lol. I hope others have a completely different experience, and I wish everyone safe travels. This was just my experience. Do not let it stop you from experiencing it for yourself.

While on my cruise last week I booked 4 cabins for my family for Feb 06/27 of next year. I was told 2 times while making my bookings that all I had to do was give my 4 booking numbers to my travel agent. She would contact MSC and the bookings would be transferred to her and it is that simple. Well I have now spent over 2 hours with people from MSC Canada and a few minutes with MSC USA. They told me if I read the terms and conditions they can change things at their will?? They would not give me any of this info in writing? They will not let me speak to any Senior Management person or have one call me about this unacceptable situation and how I have been treated.

Embarked MSC poesia in Southampton
Done many other cruises on P&0 Princess and Marella.
Avoid the poesia it’s tired in public areas and the cabin really wasn’t clean.
Dust and dirt in draws.
Dirty carpet
Stains on the bed cover.
Public areas tired,dirty carpets and chairs.
Restaurant times restricted and no chance to get a table for two.
Given a letter on boarding explaining higher levels of sickness than usual onboard,advised by receptionist don’t worry if your sick it only lasts 24 hours.
Helicopter arrived in the night taking sick passengers off
No information from the captain at all regarding anything.
Nothing to do on sea days half the bars closed.
Food pretty poor compared to other cruise lines.
Bar service slow due to lack of staff and if you’re not all inclusive be prepared to pay a high price for drinks with a 15% service charge.
Cabin steward cleaning cabins with the same cloths not great when a high level of sickness virus is onboard.
I would describe my experience as the cruise from Hell.
We disembarked the ship on day two and decided to fly home wasn’t staying onboard any longer.
Worst cruise experience I have had in 10 years of cruises
Don’t waste your money or risk your health.

Was scammed by 3rd party they use and credit card and personal info. stolen. No reparation at all from MSC even though reported immediately.

My first ever cruise, and admittedly, I'm not sure cruising is for me (for a number of reasons outside the cruise lines contro) but I really found MSC to be absolutely fantastic. The staff were just great, at all times, everyone was friendly, smiling, helpful, literally all the time. Having worked in hospitality for years, I really have to commend them for an exceptional level of patience, service and work ethic. Also, not necessarily a review of MSC itself (but maybe a reflection on how satisfied everyone was?) was that all the passengers were also just really nice! I didn't meet a single rude, impatient, difficult person on board, and considering there were thousands of people on a floating city, with the booze flowing, there were zero issues. I felt they catered for all tastes in the buffet and restaurant, Danson and Jennifer were great in the restaurant, Mark was super sweet at the whirlpools. I was surprised to see these bad reviews, because although the whole cruise experience was a bit much for me, these people work so hard and truly deserve so much credit. The only bit of feedback or suggestion I would have would be that it would be absolutely amazing if there was a meditation room/temple/chapel area. Just a place where someone who is overwhelmed can go to restore and contemplate or pray, whatever their vibe is. That was the only reason I struggled, sharing a cabin (as you kind of have to because of the single supplement) and the general chaos of cruising meant it was hard to find a place to genuinely find a zen place, it wouldn't have to be huge, or staffed, kind of like the games room but spiritual. Anyway, sharing this review because I honestly think they were incredible and worked so hard for their guests and for the price I'm blown away.

The worst experience ever!!! They changed the last destination without telling us, then made us pay £5,700 just to let us get our goods!! The whole shipment was for £11,000! We paid more than 50% of the whole shipment value after two months of delay!!

Trying to book in on line , easier to get out of Dartmoor !