Msofas Reviews 2,679

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the sofas, for their quality, comfort, and stylish appearance, often exceeding expectations. Many consumers highlight the excellent delivery service, noting the politeness and efficiency of the staff who often assemble the furniture and remove packaging. The overall service, from ordering to delivery, is frequently described as smooth and professional. However, some people were dissatisfied with the quality of certain products, describing them as uncomfortable or poorly made, with issues like squeaky sounds developing over time. A few reviewers also mentioned problems with delivery, including long wait times, damaged items, or a lack of communication regarding delivery schedules.

What people talk about most

Product

People report positive experiences with product, often praising the aesthetic appeal, comfort, and quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the delivery teams... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers highlight the helpfulness and... See more

Quality

Consumers find quality to be positive, with many praising the durability and craftsmanship of the sofas.... See more

Service

Clients share positive opinions on service. Customers consistently praise the helpfulness and efficiency of... See more

Based on these reviews

Rated 5 out of 5 stars

Love the new sofa, the colour is perfect and just as I had hoped. The biggest issue for us was finding a company to deliver to the northern isles. So after some discussion MSofas agreed to deliver to... See more

Rated 5 out of 5 stars

Great customer service from Adam & David. Communicated the delivery time, quick assembly and how to instructions given. Friendly approach. Would use this company again for sure. Sofa looks great.

Rated 5 out of 5 stars

Honestly can't fault our experience. Made the effort to visit the showroom, found a sofa we loved that was exactly what we were looking for after months of searching for a good price. Justyna O was ve... See more

Rated 5 out of 5 stars

It's actually a great product. We found it very difficult to find a large stylish corner sofa that converted in to a really comfortable bed. Plenty of choice at M sofas and we are very pleased with it... See more


Company details

  1. Furniture Store
  2. Sofa Store

Written by the company

We wish to become the leader in selling sofas and complimentary products in the UK . Our objective is to provide an affordable alternative to the UK market by delivering exceptional value and customer satisfaction.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new corner sofa

I’m really happy with my new corner sofa. The whole experience was smooth from ordering to delivery. The sofa looks exactly as expected, the quality feels great, and it’s very comfortable. Delivery was on time and everything was handled professionally. It fits perfectly in my living room and I’m very pleased with the purchase. Would definitely recommend!

March 14, 2026
Rated 5 out of 5 stars

I bought my U shaped sofa bed with…

I bought my U shaped sofa bed with storage in April 2024, so almost 2 years now.
It has been heavily used, as bed, sofa and gymnastics matt whenever my daughter has the chance, and it's in perfect working condition. The storage lifting and the bed transforming mechanism work perfect, its as comfortable and as bouncy as when we bought it. We got it in very light shade that was pet and kid friendly, and it has been really easy to maintain with the spot cleaner. We still get complements from people visiting my house for the first time.
The delivery and assembly person was exceptional as well. Very polite, on time, checked everything was in working order and left everything clean.
I would buy again and I definitely recommend.

March 13, 2026
Unprompted review
Rated 4 out of 5 stars

Great customer service

Service and delivery were brilliant - our sofa-bed was set up in no time and the room was left as neat and tidy as on arrival. Also good contact with customer service and the drivers. We asked for some more textile so that we could match our chairs to the sofa, and the price was affordable.
It's been five years since we purchased the sofa-bed and we're still using it, however, in the last two years, the cover (eco leather) gets worse and worse (loads of cracks) which forces us to use upholstery service
Nevertheless, I would still recommend shopping at MSofas, especially if you do not expect the furniture last for more than three years.
P.S.
The system doesn't support dates before 2025, therefore I've just chosen today's date as the date of experience.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Good choice

Sofa still looks nice, it's comfortable, match decoration in living room, it was good choice and I wouldn't hesitate make shopping from this store again.

March 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look