MSVHousing Reviews 18

Stay well clear of this housing group they don’t care about there tenants what so ever you can never get hold of them and forever chasing things up that still don’t get resolved. They give you like a 3/4
Month wait for a repair on purpose they even let there tenants smoke and deal cannabis in there property and say they can’t do anything about it.

Absolutely shit.

Hi. Just had a lovely chap called Dilu come to fix my boiler, he had it sorted quickly. Needed expansion vessel re charged, I mentioned I was due a service next month and he done this whilst he was here, and a thorough job he did too. He took my oven out to check the hob connections, 1st time in 6 years, he checked the smoke alarms and Co detectors, highly recommend, I'm an electrician for diff housing association so I know what goes, well done Dilu, I don't have to book a days holiday now for the service, cheers

I have been a tenant since 2013 with this house association.
Since 2019 I have been a victim of internet and WiFi theft from my neighbours.
The landlord just passes the problem on even though they are the main holder of the service.
This is because I reside in what is supposed to be a private property housing and my service provider has to use a sub account off the landlord’s internet service provider which is Open reach.
This allows any hacker to intercept services and mirror residential services including smart home devices.
I have contacted all my providers from Amazon to my internet service provider yet they can’t resolve my problem because EEWIFI OPEN REACH and MOSCARE ST VINCENT are the prime contractors.
My service is hacked from a floor below and the floor above since the EEwifi connection is unsecured leaving the channel open for business and residential services to connect with the boaster WIFI 6 giving access to Amazon Prime and Netflix services including laptop and mobile phone

Worst company to have managing the property.
I own my property but as it's an apartment they manage the communal areas. Worst service, taken 3 years and we still haven't got the front door fixed. Awful service

I would like to extend my sincere gratitude to MSV and their exceptional complaints team, particularly Kathy Poole and Joanne Bonnington. Their dedication and professionalism in resolving my issues were outstanding. Although the initial resolution took some time, the complaints team ensured that everything was eventually addressed to my satisfaction. I deeply appreciate their understanding and assistance. Thank you for your excellent service.

Absolutely one of the worst housing ever, don't keep up to maintaining the outside, even tho we pay to have them do the outside, been here 17 years, cheep formica, units now falling apart, ( because of the super cheap materials they use) outside door never been painted, inside mouldy. I keep up to my part of the contract. Paying rent on time every month, painting and decorating inside,. Carpark is full off moss. They are meant to clean this. Absolutely discrasfull on their part. Neighbours now complaining to me, because moss side st vincent's, are just grabing the rent and forgetting about the state of repair , and bringing the nice private area down. Fences all collapsing due to storms, over the years, and the flimsy wood they used isn't fit for bad weather. I can't do the garden work or window cleaning myself, nor can I scrub the moss from the carpark. Staff are extremely rude!!! When asked to maintain the outside ( as they do get paid extra to do this). St Vincent's you are an embarrassment to yourselfs and residents!!!!

Awful.
My parents have been requesting a roof repair as it leaks into their house every time it rains. Which happens almost daily as they are in Manchester. The issue has been ongoing for over four years and all they do is come for an inspection and then disappear. They really don't care, it has massively affected the property and affected my parents lives but they don't even care. They don't respond to messages on their portal, they don't do anything after a phone call or even a visit to the office. But when it comes to rent you find them at your door knocking. All they do is take rent money but anything else no care in the world. Communicate with your tenants..

Been without heating since Saturday now Monday no one turned up for my appointment. I have a vunrable here and they don’t even care. Horrible

Tony from the repairs team (Manchester) came to do a plastering job today and did an excellent job. Very professional and friendly.

This company has no clue how to deal with people and there tenants. They replaced a perfectly good front door with a new one and ever since in last 2 years the door handle keeps falling off, Rather than replace the handle they keep repairing 8 times its been repaired, now leaving my disabled mum having to walk through an a dirty alley way to enter house from the back garden. They are telling us we have to wait 2 months as its not an emergency before some one can come out! Leaving a 80 year old disabled women using a back door! Lets hope nobody treats their mums like this!

Despite 2 insulation surveys 1st in February 2022 with another full survey later in year both results showed cavity wall insulation was inadequate, as was the loft. Despite being advised the loft would be insulated months ago nothing has been done. I was told yet another check would be done on cavity walls, in November, again nothing done. It is obvious they are not intending to rectify the issues. I am a 69-year-old, with severe lung issue and other chronic health conditions, who like many others cannot afford to heat my home. They do not care and are for whatever reason not ensuring that small bungalow is properly insulated.

Msv housing have been very good to me I'm truly grateful for all you have done thank you so much

I started renting a property with them in September 2020 and it went very smoothly. Very clear and easy action on getting things sorted moving in. Website is easy to navigate, book repairs online, message online, email your housing officer, its all good. The repair guys are all nice too and do a good job. So far so good. Property is nice, needed superficial work, no carpets but now iv made it my own and i love it. I feel secure in my new home and as long as i pay my rent i cant imagine anything going wrong. Looking forward to being a tenant for many years.

I applied for a job with this company and I had my personal data seriously breached by this company, the ICO ruled in my favour. Whilst the complaint was live they demanded I attend an interview for a job with them. I was treated appallingly, I made a second complaint which is below and they fully upheld it. However, they refuse to discuss the content and have become arrogant. The ICO state I should take legal action. I want every who applies for a job here to know that they could be wasting their time.

Complaint:
"Some feedback for MSV regarding my interview. I’ll be as brief as possible as I wouldn’t want to appear as though Its a case of “sour grapes “.

Firstly, as suspected I was unsuccessful. Given the circumstances and the fact I felt pressured into attending before resolving my complaint, it comes as no surprise. I was a wreck by the time I entered the room.

Observations are as follows- do your hr partners start every interview by reassuring the candidate that they are there on merit and for no underlying reasons, he stated I should relax on this basis but this had the opposite effect.
Are you certain that the manager interviewing had no idea about the background complaint as he stated I shouldn’t worry as he’s there on a bluff and doesn’t know his stuff, this came across as a “dig” and wasn’t amusing.
I felt patronised the whole way through by the manager, when I presented an example document I’d drawn up, which was used in my current post successfully, he asked whether I was sure I produced it, was it that poor or that surprising? Either way, rolling eyes weren’t what I expected from this individual.
Without whittling on too much, talk of training attendance was mentioned, when I stated I’d recently attended gdpr and data protection training the atmosphere completely nose dived.

Besides the above, which I expect will be dismissed, I’d now like to make a formal complaint as to the breach of my personal data, the complete humiliation I was made to suffer at the interview, but more pressingly, the humiliation I have to withstand in my current workplace. It’s left relationships strained and awkward. It’s put me off ever applying elsewhere again for fear of a repeat of this stressful nightmare I’ve endured. I am still enduring these adverse effects whilst i await your response to the MSV admission sent to the ICO. I just hope that in time it blows over in my workplace and I don’t keep having to answer why I didn’t get the job or whether I think my colleague “stitched me up”. The fact I had to send you evidence of text messages was further strenuous and disappointing. Should MSV like to further contest the issue then I have two people prepared to disclose what they were informed about my application from my colleagues disclosure, as a result of MSV staff directly mishandling my personal information.

I’m disgusted by the whole situation and feel this is seriously affecting my mindset, I’ve had, and still have sleepless nights mulling over this experience and how I’ll get past it. I feel my trust has been violated.

I feel I’ve lost the opportunity to progress my career and it’s putting me off doing so for the near future at least. I’ve lost out financially as I believe I’d have faired much better without the mishandling of my information by MSV, in fact this post would have seen a pay increase of well in excess of 4K per annum and that’s at the entry level MSV advertised.

Can you inform me if your colleague asked why you were confirming my interview attendance rather than doing it myself as per your standard procedures. Whilst your hr officers attempts to reassure me that I was worthy of interview were obviously in good faith, it immediately embarrassed me from the outset.

Whilst I doubt I’ll get a full admission of the dialogue shared, the impact is humiliating, embarrassing and left me feeling very low in confidence. In the absence of a solid admission I can only assume my whole application was shared."

As you can see, they treat people like dirt, admit it but refuse to discuss it or even make reference to the above complaint. The only dialogue they would discuss iss the data complaint I made before the above.

Disgusting approach. How many others wasted their time and don't know it? Make up your own mind.

I feel I have to write this review as MSV have over the years provided the best service ever. All staff are very helpful and caring, they do their best to ensure I get the help I need. During lock-down I have received a weekly phone call to ensure I am coping, as I was Shielding this call is still coming. Amazing service thank you for all your help and support.

This outfit behave like thugs and bully boys. Have a complaint? Don't bother, we'll just ignore you and threaten you. Disgusting mob.