The customer service sucked and honestly I don’t think I’ll ever buy from this damn place …. I think they could of been more nice 👍🏼
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered for my sisters 40th and was disappointed when it arrived as it only had the dots for the word birthday not lockdown aswell. The whole point was cause it was friends inspired
Company replied
I ordered personalised items and asked for the names to have an apostrophe to make it grammatically correct. This was not done as I asked and when I questioned it after they were delivered I was to... See more
Company replied
Excellent service!! Very nice t-shirt too! I ordered a Friends style t-shirt for my husband’s birthday and asked for it to be personalised further. The owner responded straight away and printed exac... See more
Company replied
Company details
Written by the company
Personalised and Unique Gifts for all occasions.
Contact info
The Byres - Ground Floor, BA3 4HP, Radstock, United Kingdom
- 07487819711
- nadina@muggedwriteoff.com
- www.muggedwriteoff.com
The customer service sucked and…
The customer service sucked and honestly I don’t think I’ll ever buy from this damn place …. I think they could of been more nice 👍🏼
April 12, 2025
Lovely bowl
Lovely bowl looks really good it took longer than I thought to arrive though but no problem with it at all
August 28, 2023
Quick turnaround, great service !
Personalised present made and delivered within a few days.
December 12, 2022
Fantastic company.…
The communication I recieved was fantastic, my order was large and for my family in the UK (I live in France). The company ensured that the order was revived for christmas. So glad I used them and would recommend to everyone.
December 9, 2022
My first time ordering from this…
My first time ordering from this company and I'm very pleased. The product is exactly as described (and is sure to be loved by the recipient!) and was delivered within the advertised timeframe.
December 6, 2022
Treat bowls.
i ordered two treat bowls which were very quickly dispatched.Evri coriers failed to deliver so i e mailed mugged write off and they sent out replacements very quickly .Bowls are lovely and would have been very quick delivery if Evri had been more diligent about looking after the parcel.i will use Mugged write off again as they were very good.
July 11, 2022
Can’t recommend enough
Can’t recommend enough! Great quality and a very friendly and accommodating team!
June 3, 2022
Great service good value for your money
Extremely pleased with personalised products. I had to ask a question by email and was answered emediatley I will defiantly place other orders in the future
February 9, 2022
Well crafted item
Well crafted item. Packed very well so it arrived safely, even after a bit of a covid caused delayed delivery! Great seller, thanks
January 28, 2022
Delivery was a bit late but this is…
Delivery was a bit late but this is delivery company not them so.. Personalised bows and apron amazing, good quality, nice work, so definitely be back and purchase again, nice shop and definitely recommended for everyone.
December 24, 2021
greta items and fast delivery
December 22, 2021
Lovely gifts thank you
December 18, 2021
Mug arrived on time
Mug arrived on time. it was exactly what I wanted for my grandson to give to his Bampy. Thank you
December 16, 2021
Very Impressive!
I ordered two mugs from this company last week, and I am honestly so impressed with the quality of them! They are personalised, well-made, and absolutely gorgeous! I will definitely be ordering from Mugged Write Off again.
October 10, 2021
Unprompted review
Lovely product
Lovely product, more than we'd usually pay for a mug, but it was a special occasion! When you order from most companies these days, there is an estimated delivery date, that wasn't the case, it would be good if there was better communication with customers on this. That said, we sent an email to enquire about delivery, and a reply was sent almost immediately confirming delivery status. Great company to do business with overall.
August 15, 2021
Amazing service
Amazing service.
Original item got lost in mail (no fault of Mugged write off). I messaged them and they sent out a replacement without even receiving the original back using a different carrier at a lightning fast pace so I received it in good time.
Great communication, will definitely use again!!!
July 2, 2021
Unprompted review
5 Star perfection
User friendly website, reasonable price, good communication and was delivered safely and on the day they said it would. 5 star perfection 😊😉👍
March 14, 2021
Very efficient business to deal with
Very efficient business to deal with - easy to order, good communication and lovely product.
March 10, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.