Reply from Müllers Guldsmedje
Hej Anette.
Tak for den fem stjernet anmeldelse.
Det glæder os når vores kunder er tilfredse.
God weekend og på gensyn
Mvh
Müllers Guldsmedje
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Velkommen hos Müllers Guldsmedje. Vi er en nytænkende smykkekæde med 3 fysiske butikker, samt en webshop på www.mullersguldsmedje.dk hvor du kan shoppe løs. I vores butikker bliver du altid mødt med et smil af vores veluddannede personale som vi holder opdaterede på tidens trends og nyheder. Vi forhandler førende ur- og smykkemærker og forsøger altid at finde nye spændende mærker til jer. Vi har samtidig egen import af kvalitetssmykker i forskellige materialer og styles, hvilket giver dig et bredt udvalg af smykker i alle prisniveauer og forskellige stilarter. Fælles for alle vores mærker er, at de er moderne og i høj kvalitet. På vores værksted i Roskilde butikken sidder vores dygtige faglærte guldsmede, som hver dag hjælper vores kunder med at få lavet personlige smykker, præcis som kunden ønsker det. Guldsmedene guider også vores kunder ved omforandring af arvesmykker til moderne smykker og de reparerer smykker som er gået i stykker eller trænger til en opfriskning. Vi gør alt hvad vi kan for at give kunden en god oplevelse - hver gang og vi opfordrer vores kunder til at give ris og ros så vi hele tiden kan arbejde på at blive bedre til det vi gør- at hjælpe jer med at finde det helt rigtige smykke eller ur.
Contact info
Sillebroen Shoppingcenter, Nygade 1, butik 1.21, 3600, Frederikssund, Denmark
- 47310876
- frederikssund@mullersguldsmedje.dk
- www.mullersguldsmedje.dk
4.3
Excellent
269 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hurtig levering og god information…
Hurtig levering og god information under processen
February 11, 2024
Reply from Müllers Guldsmedje
Hej Lissy.
Tak for den flotte anmeldelse. Det glæder os du har haft en god oplevelse.
Mvh
Müllers Guldsmedje
never shop here again
I am very sorry and very disappointed. how poor is the service of this store. no service assistance. you don't know if the ring will be good for you because you're not the one who should know about it. you leave the engagement ring for enlargement, which was supposed to take 2-3 weeks, and after 3 weeks you hear that the ring is not ready and you don't know when it will be ready yet. Engagement should be the most beautiful time for engaged couples but it can't be and it makes me sad not being able to enjoy my ring. they only care about sales not people's happiness
September 28, 2023
Unprompted review
Reply from Müllers Guldsmedje
We are very sorry that you feel like the service in our shop was bad. We agree that an engagement is an exciting time, which should be enjoyed. We offered you and your fiancé different solutions to amend the issue with the long delivery from our supplier, and you chose the option of getting the money back which was sent back to you for your convenience.
We hope you get to enjoy the rest of your engagement in joy and happiness.
Müllers Guldsmedje
SUPER god service og smilende personale…
SUPER god service og smilende personale i Sillebroen
Kan varmt anbefales :-)
July 11, 2020
Unprompted review
Reply from Müllers Guldsmedje
Hej Laila.
Tak for den flotte bedømmelse, og pæne ord til vores forretning i Sillebroen.
Dejligt at høre du har haft en god oplevelse - det er det vi gerne vil yde til alle vores kunder.
En rigtig god sommer til dig.
Mvh Müllers Guldsmedje
I got exactly what I was looking for
I got exactly what I was looking for. The girl name was Basma, so ask for her and she will
give you what you are looking for. I would definitely go back! thank you!!!!
October 31, 2019
Unprompted review
Reply from Müllers Guldsmedje
Hi Nadia
Sorry for the late feedback. Thank you very much for your great rating. We appreciate you taking the time to rate our company and our staff. Thank you. We wish you a good day.
Yours sincerely
Müllers Guldsmedje
They fooled me...
I bought a pair of earrings to my wife and asked if it was possible to get a refund if she for some reason didn’t want them. The staff answered with a big smile on her face “yes of course, you have 30 days to decide”. But when I came back to return them the staff said that it wasn’t possible and I could only change it for something else. I tried to explain what her colleague told me but she wouldn’t give me a refund... I asked for the number to the owner of the store so I could get an explanation but she wouldn’t give it to me either... I don’t know if they fooled me on purpose or if the girl I bought it from didn’t know the difference between refund or exchange, but that makes no difference for me now...
January 11, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.