Music Box Attic Reviews 

3,629
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful craftsmanship, exquisite details, and the wonderfully clear, crisp sound of the custom music boxes. Buyers frequently mention that the website is very simple to navigate, offering a massive selection of songs and helpful ordering options. People also appreciate the remarkably fast shipping and the sturdy, thoughtful packaging that prevents any transit damage. Conversely, a small portion of people felt disappointed when items arrived with unexpected mechanical defects, broken musical movements, or significant delivery delays. However, reviewers note that customer support representatives work hard to resolve these issues quickly by sending replacements without hesitation.

What people talk about most

Product

Customers had great satisfaction with the product, frequently highlighting the beautiful designs, clear... See more

Quality

Reviewers mention positive feedback about quality, noting that items arrive in pristine condition with... See more

Order

Reviewers highlight positive aspects of order processes, noting that the website is easy to navigate,... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This place has the most beautiful music boxes with a ton of song and customization options. They are very fast with shipping also. We exchanged our original box for one more suited for the recepient a... See more

Rated 5 out of 5 stars

Always the most helpful and courteous online shopping experience. Great prices and discount codes, which they share with their customers. Music Box Attic is my go-to for gift giving . I'll never go... See more

Rated 5 out of 5 stars

Excellent service. Beautiful music box. Exceeded our expectations. Thank you for this beautiful piece of art you created for our daughter. You kept every promise you made. I definitely will recommend... See more

Rated 5 out of 5 stars

I purchased the hummingbird music box for a very dear friend who lost her son. She was very happy to receive this gift and loves it very much. Ordering was easy, and there was a wonderful selection o... See more



Company details

  1. Music Box Store

Information provided by various external sources

Music Box Attic has been a leading online retailer for musical gifts since 1999, we have been focused on delivering superior customer experience and top quality musical gifts. We are a BBB-(A+-)Accredited business. We are experts in creating high end, beautiful and one of a kind musical gifts. From mechanical movements of all sizes to custom any tune digital modules, music boxes with LCD Screens to show personalized videos, custom engraving and gift wrap we can offer any personalization you can think of. Your orders are 100% guaranteed in Full, no questions asked, return or exchange and help is always a click away.

All orders ship Free

Written by the company

We are now shipping all orders via USPS Priority Services for Free
Visit www.musicboxattic.com and get the most unique custom made gifts and don't pay a penny for shipping, ever, always free. Expedited services and international shipping do not apply.

100% GUARANTEE

Unmatched Industry Guarantee From Music Box Attic

Music Box Attic is the only online musical gifts store that provides a 100%, no questions asked, no hassle, 100% ONE YEAR (365 day) guarantee. You can return or exchange your product at any time for a full refund. Some restrictions on custom made products may apply, but we will still work with you and do absolutely everything to make sure you are happy, check out all of these amazing 5 star reviews.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,629)

428 reviews in the last 12 months

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Rated 2 out of 5 stars

I’m still waiting for my item

I’m still waiting for my item, I still have not received it. The shipping could definitely improve. I can’t rate the product yet but I will if I ever get it.

May 16, 2026
Music Box Attic logo

Reply from Music Box Attic

We apologize that the post office took longer than anticipated to deliver your package. We did ship it the same day the order was placed, per the tracking - https://tools.usps.com/tracking/9434650206217222288535

We see it has now been delivered. The post office is unpredictable, and we are very sorry they dragged their feet to get this to you on time. The standard free ground shipping option does vary by delivery time, but this should have been delivered a few days ago. Memorial Day holiday also played a factor.

We once again apologize on behalf of USPS.

Rated 5 out of 5 stars

Perfect music box for my granddaughter

I love that you can choose your own personal music and the choice of music boxes is awesome. My granddaughter loved the carousel music box playing Edelweiss for her 5th birthday as I always sing that at bedtime❤️

April 7, 2026
Rated 5 out of 5 stars

At first disappointed, but they are a good company.

I must say at first I was disappointed. The box was beautiful, but the music was "off key". I contacted via email and the issue was addressed promptly and professionally. After sending back the item, it was returned, as beautiful as before, but with an on tune melody. They are a good company.

May 15, 2026
Rated 4 out of 5 stars

The music box itself was beautiful and…

The music box itself was beautiful and well done. I had an engraved plate added which was also well-done. I loved that there were so many song choices to select from. It also shipped to me pretty quickly. The part I was disappointed in was the box that it came in. I was hoping to gift it in that box but it was a used box because part of the box was lifted off like if you remove a piece of tape. The special foam on the inside to protect the music box was falling off and not new in a couple of spots. So, there was no way I could present it in that box because it was a present for someone who had accompanied our choir for almost 30 years. It had to be special and that wouldn't have looked special. By taking it out of the box, I was able to add the legs and "put it together" so that when the pianist unwrapped it, it was a "full piano". I happened to have a lovely box that it fit it nicely that I could use. I was just surprised at that piece of the presentation when I received it. Otherwise, I would definitely recommend this product. Just be prepared that you may need to have another box to gift in.

May 6, 2026
Rated 5 out of 5 stars

Absolutely beautiful construction

Absolutely beautiful construction! It has weight and substance to it. The pictures engraved on metal on the inside of the lid was a really nice touch too. Also, the incredibly fast processing and shipping of my order was truly outstanding! You can be very proud of your company and they work they do! Thank you!

May 13, 2026
Rated 5 out of 5 stars

Boris M

Boris M. At Music Box Attic very helpful in planning for my wife and my gift of a music box for each of our grandchildren for our 50th anniversary keepsake for them. The music boxes with their names engraved on each are beautiful and special. Thanks, Ted Oshrine

May 6, 2026
Rated 5 out of 5 stars

Terrific service

I received my custom engraved music box today, two days(!!!) after ordering it. Excellent transaction, beautiful product, many thanks for offering such wonderful service.

May 7, 2026

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