Music Direct Reviews 

I placed two orders of vinyls.
A few of them were not available but the website said should ship within 3-7 business days. I wrote them twice to check on the shipment date. I was told to be patient although it has been over a month.

The other order, items finally completely "shippable" after 4 weeks, I kept writing them to ship. No response.

I don't they are interested in customer service at all.

Will bring my business elsewhere.

Bought a $3000 phono cartridge, smug little angry people it seems. You would think the sales guy would have some interest... Like pulling teeth to get info, totally uninterested. Sorry my 5k purchase bored you being I am a woman I guess. @#$%hole. The ONLY reason I went through with it is being the zero percent. They know this, why they do it. Not a secret, look the countless reviews up. Funny you cant leave a Google review.... If I could have done it elsewhere, I absolutely would have. They just leave you with that grease-ball used car sale feeling. Notice I didn't name the phono cart? I wouldn't dare want that beauty to get mixed up with these folks in any way. My point is go somewhere else, even if for a little more money(which is never the case, the usually are the most expensive too.... imagine that). They cornered the market we audiophiles loved and now treat it like a sweat shop. To prove the point, I know a major record store owner. JUST start dealing with them because they punish you on cost, stock and timing of stock with MOFI and Analogue productions if you don't play ball because they are part owner now. Ever wonder why you see some people have a SE copy of Mofi and you cant find it anywhere else? That is why. So "F" this windbag company, spend your money elsewhere. Only way smug arrogant asses like this learn.

Website said trade anything in for a product on their website , so I filled out the form with pictures of speaker cable and sent it in, later got a phone call with them telling me oh there won’t be enough profit for us to do a trade like that ( I was trading for a pair of cardas clear 3meter cables). I don’t believe everything they say on their website for now on... at least Audioadvisor has so far told me the truth with prices and trade ins.

Just cancelled order with this retailer. Waited 10 days for prefer to be shipped. Took 3 calls to get an explanation why. Reason billing address different from shipping. No offer of service recovery for inconvenience. Could have taken off 10% from $150 purchase. Thoroughly dissatisfied with this retailer. WOULD NEVE RECOMMEND THEM TO ANYONE.

They advertise that you can keep a unit for 60 days and return it for any reason risk free. This is not true. You will have to pay for the return shipping of the item unless it is defective or damaged. If you want this kind of guarantee, you need to shop at Crutchfield.

Ordered an Ortofon 2m mono. They took several weeks to ship it and when they did, I ended up needing to leave town for a few days on a last minute business trip. Scheduled FedEx to hold the package until I got back. On the day I got back and FedEx was supposed to deliver it, Music Direct ordered it back because they thought my paying for it and not picking it up was “fraud” somehow. I still haven’t even gotten a refund for it. It’s been a month since I ordered it and I still have no cartridge and am out $398.

Just went to buy something in my cart.... they raised prices almost 25% to nail Christmas shoppers. Old price was on my screen from yesterday and went to purchase, BOOM up $50....
I took everything on my XMas list from them off....
This includes clearance items they jacked up pricing.
LOL Buyer beware!!! Sad.... I liked them...

Mac Miller passed away, I spent days searching the internet for a reputable company to order his LPs from. This was a gift for my boyfriend because of how devastated he was. Everyone I worked with was helpful, courteous and upfront about the set expectations for the back ordered products. Overall an excellent experience (have not received the materials yet) if their customer service is a tell of how this company operates I have a feeling I'm in excellent hands. (Will update after package is received).

I had the pleasure of meeting Peter Braid, a few months ago now and decided to upgrade my home Organ. Unfortunately since that time I have been having a few health problems and I was not able to use my computer. However things are now almost back to normal and I can give my review to 'Music Direct'. Peter could not have been more helpful, nothing was too much to explain and his guidance was priceless. One of the things that really amazed me about Peter was the way he delivered the Organ to my home. To handle such a large musical instrument they way he did with no help was truly amazing. After installing the organ he gave us a impromptu concert on the instrument to show the versatility of the instrument. Which also showed what a very fine musician he. I would certainly without question recommend 'Music Direct'. If I decide to upgrade in the future I will go straight to @Music Direct'. Thanks once again Peter for your guidance, ALAN BUCKL

Have been using MusicDirect for a while now and must say they have been just fantastic. Living in Singapore didn't present any challenges and all my shipments of vinyl have arrived safely and perfectly. The customer services team has always been helpful and a big shout out to Seth in particular who has help with this users errors on a number of occasions.

Thank you all.
Richard B.
Singapore

My Order ####1784, a "high value" item was messed up big time.
Repeated request felt on deaf ears and no one in their team took a sincere effort. I was charged 72 Dollars and they sent it via 7 Days shipment. Had to call multiple time to correct that.

Even with Multiple calls all talk and no action. Very frustrating experience.

I ordered a customized dust cover for my turntable a few years ago. They sent me a template to show where I needed cutouts for cables etc. For the dimensions I asked for details on how to measure the length and width and height. Well when I received the item, the cover was very tight; meaning that to put it on, most of the time it will contact the platter or tonearm. Recently I noticed that my tonearm's tracking force was 3 grams rather than the 2 grams recommended for my cartridge; this can only be explained by the cover banging into the counterweight, and moving it forward. For a relatively expensive customized product, which cannot be returned I would have expected much better attention to detail. No reply to my complaints. Unfortunately I spent thousands of dollars prior to this, which I would rather have given to a reputable business.

I was looking for a pair of REVA-4 and central channel REVA-C from Whardefale and found an amazing open box deal from their website. I called the store to confirm it was a real business and gauge the people knowledge on this particular speaker. Based on this very positive impression I decided to place the order and they even offered me free shipping and special discount since they could not trade-in my old speakers.
24h later I received 3 boxes with my speakers, they are exactly as described and are just perfect!

I will re-order from them without any hesitation

I have no complaints.

I ordered 3 items from musicsdirect.com and the order was packed right and shipped promptly. No problems. I will order again from them.

I have bought multiple items from musicdirect.com and I have received excellent customer service from them. Mark has been great and He knows all about DACs and Speakers. I highly recommend musicdirect.com

I am disappointed with the recent ordering process and availability of vinyl with this company. Online it states ships in 1-2 business days. When I called to cancel a part of my order I was advised that 1-2 days could mean 6 weeks. It would be appropriate to state in stock or not. Also a follow up email to assure the customer would be great. I was advised that they would need a barn sized warehouse to store vinyl that they sell. Perhaps Music direct should invest in such a warehouse out of town and offer better information on stock to their clients. I will not order again from music direct unless I have more honesty and assurety about the stock and delivery.

I just recently ordered 4 vinyl records from Musicdirect online and haven't received 3 of them, it's been 18 days now and still never shipped. At the time of purchase all 4 items were "in-stock" and its availability stated "ships 1-2 days" but this was not the case whatsoever. I followed up everyday and the status of these items frequently changed day-by-day from "in stock" to "out of order" or "awaiting repress" then back to "in stock - ships 1-2 days" however my items never shipped. The one item I did receive arrived after 2 weeks which was way later than I anticipated. I talked to a rep on the phone and he assured me the 3 items would ship no later than 2 days. It's been 2 days and no word at all. I just sent them a message online explaining the situation and currently await a response. My advice: Find a more reliable company for your music needs.

Danny Tompkins was the sales rep helping me out.. the guy is completely unprofessional, showed no eagerness to help and quoted me a price and it did not honor it.

I would stay away from this place at all cost.

Received a vinyl record with an off center press on side D(unplayable) and they expect me to pay for return shipping. Not only that, but they were not very nice about it on the phone and even said, "if your expectation that every time you receive something from us that doesn't meet your standards, you get to return it...please don't order from us". It felt like I was being scolded. They claim "vinyl records are an imperfect art form" and I should expect defects like this.

After the scolding they told me they would do a one time return for my money back as long as I don't order from them any more. I returned the item and I have not seen my refund.

I am amazed at how terrible customer service is from these guys. It is a real shame because it seems they are doing everything else right. The bad attitude is a deal breaker for me.