The social media campaign produced some very postive results that helped push the band and the project to a higher level. Communication with Music Gateway was very postive, Charlotte waa very respo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They increased our membership fees from a yearly rate of 10 Euros without sending any message to 150 (!) Euros, then they made it impossible to cancel the membership via their website after login - we... See more
I've been working with Sam Loughlin on clearing songs for my feature since 2023. He has met every challenge that we encountered with solutions and a positive attitude and worked hard to make sure we e... See more
Company replied
Sam was really knowledgable, open and friendly when sharing his expertise in Sync licensing. He gave me a lot of ideas to pursue myself and also introduced me to the various services Music Gateway of... See more
Company details
Written by the company
Music Gateway is a global music industry platform built specifically to empower independent artists, bands, producers, and music professionals. Whether you're looking to distribute music to Spotify, Apple Music, and over 150 digital streaming platforms, or you need professional online mastering to enhance your tracks, Music Gateway offers a full suite of services designed to support your career at every stage. Our artist-focused platform provides access to music sync licensing opportunities, helping musicians get their songs placed in film, TV, ads, video games, and trailers. Through our exclusive music promotion services, we help increase visibility on streaming platforms and social media, driving real fan engagement and growth. We pride ourselves on being more than just a digital music distribution company we’re full label services platform for creators who want to break through the noise. Every service is tailored to support independent music, from YouTube monetization and metadata optimization, to playlist pitching and press coverage. Whether you're an emerging artist or an experienced industry professional, Music Gateway is here to help you grow your audience, earn more from your music, and get discovered. Join our global community of creators and take your music career to the next level.
Contact info
40-44 Church Street, RH2 0AJ, Reigate, United Kingdom
- +44 20 4509 9090
- support@musicgateway.com
- www.musicgateway.com
3.7
Average
650 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Music Gateway
Thank you!
Nice and tempting!
New to Music Gateway, but nice experience so far. Rather quick feedback and a promising first add to a fine playlist. Groovy stuff! Thanks!!
October 7, 2025
Unprompted review
Reply from Music Gateway
We love to see this feedback, Mats! Hope your song goes well on the playlist and look forward to helping you on your journey.
Vile company actively operating a scam
Vile company actively operating a scam. They have taken over £100 from me now without my consent. I only ever agreed to a free account, they just decided to start charging. When I noticed it was clear they had been taking money from me continuously without my consent. Each time you try to speak to them to contest it takes weeks. They have even taken more money since I've explicitly stated I never gave my permission for them to take any money, never signed up for a paid account, had asked for my account to be deleted and they continued to take money.
They are refusing to refund the money they have taken, even though I only ever signed up for a free account. They will say in the small print that they changed the account type and that is my fault for not seeing that they'd decided to turn me into a paying customer? Absolute lowlife scum of a company!
I cannot advise artists enough to stay clear of this highly malicious company as they will take money from you without your consent and not be helpful in any way! Police being notified.
September 17, 2025
Unprompted review
Reply from Music Gateway
Update: We've not received further information as requested and therefore have been unable to identify the account to investigate this further.
Thanks for sharing your feedback. While we never charge without notice, we understand that our communication during the transition away from free plans may not have met expectations, and we're sorry for the frustration this has caused.
We have requested further information from you so that we can investigate your account but are yet to receive this from Trustpilot. If you can reach out to support@musicgateway.com, we'll ensure it’s handled as a priority.
A refreshing team to work with.
I had a really great experience with the team at Music Gateway. It's refreshing to work with a music promo company that go above and beyond what they say they're going to do, and to also have direct access to the team working on your campaign. They exceeded the estimated number of streams for my campaign, and I'm really happy with the results for this release.
Their digital platform is one of the best I've used too. I'm considering moving all of my distribution across to them too.
September 1, 2025
Unprompted review
Reply from Music Gateway
We were so buzzing to read this, Jack - thanks so much for choosing to work with us! We're so pleased with the result from this release and can't wait to continue with you on the journey. Let's go!
MG feels like a real team
MG feels like a real team, you’re not just another ticket in a queue.
July 23, 2024
Reply from Music Gateway
That means a lot. We work hard to make sure every artist feels seen, supported, and not lost in the system. You’re part of the journey, and we hope to be part of yours!
We loved working with music gateway…
We loved working with music gateway they exceeded what we expected in the end with the results on the records will most deff be working again!
August 19, 2025
Unprompted review
Reply from Music Gateway
That’s amazing to hear! We’re thrilled the results exceeded your expectations, can’t wait to collaborate again on your next release!
First Time User. Campaign staff very Helpful.
Intelligent Staff. Awesome options for promotional campaigns for different genres of Music Videos. We gained many views on our YouTube Music Video much more than expected by at least 20-30k views.
Charlotte was very understanding with new user questions.
July 8, 2025
Unprompted review
Reply from Music Gateway
Thanks so much for the feedback, we’re really glad to hear the campaign delivered above expectations! Charlotte will be thrilled to know her support made a difference. If you’ve got another release coming up, we’d love to help keep that momentum going.
Insights showed me my track was…
Insights showed me my track was performing stronger in Canada than in the UK, so I doubled down with a promo push there—definitely the right call.
August 2, 2025
Unprompted review
Reply from Music Gateway
Smart move! That’s exactly how our insights are meant to help, turning real data into real results. Glad to hear the Canada push paid off! Let us know if you want to build on that momentum🔥
Constructive and Supportive
Sophie gave me straightforward, honest feedback, then went the extra mile to help refine my promo pitch. I truly respect that level of support.
June 1, 2025
Unprompted review
Reply from Music Gateway
We’re really pleased to hear that Sophie’s support made a difference. Honest, constructive feedback is something we value highly — and we’re glad it helped you shape a stronger pitch. Wishing you all the best with your release!
40K Views and the Right Vibe
The TikTok campaign opened me up to a whole new audience. One creator’s video hit 40K views—and they used my track perfectly.
July 3, 2025
Unprompted review
Reply from Music Gateway
It’s amazing what the right creator and the right track can do together, 40K views is no small thing. Glad the campaign helped you reach a wider audience and that your music was used in such a meaningful way. Onwards and upwards!
Reply from Music Gateway
Thanks for the positive feedback!
Sam broke everything down for me
Sam broke everything down for me, no confusing terms, just real advice, that made a big difference.
July 27, 2025
Unprompted review
Reply from Music Gateway
That’s exactly what we aim for; clarity, honesty, and support. Really glad Sam was able to help you cut through the noise and move forward with confidence!
Smooth talkers
Made an appointment; but never kept to the appointment mission. Also isn’t experienced in radio but make it seem so on website.
August 1, 2025
Unprompted review
Reply from Music Gateway
Update: We have reached out to ask for more information and unfortunately have not heard anything further.
Thanks for taking the time to share your feedback. We’re sorry to hear about your experience and would really like to understand what went wrong.
We’ve been unable to locate a case under the details provided, but our Head of A&R has reached out directly to discuss this with you. We’d really appreciate the chance to clear things up and ensure you get the support you expected.
Looking forward to resolving this with you.
Although I've recently started working…
Although I've recently started working with Music Gateway, they are helpful, responsive and offer really good guidance on how and what to do with my music.
July 28, 2025
Unprompted review
Reply from Music Gateway
Thanks so much for sharing your experience! We’re thrilled to hear the guidance and support have been helpful so far. Looking forward to seeing where your music journey goes from here!
I’m not techy
I’m not techy, but the dashboard is simple and clean, I don’t get lost anymore.
July 21, 2024
Reply from Music Gateway
Glad to hear it! We’re all about keeping things simple and effective for artists.
100% scam
100% scam! They uploaded my track only on Spotify. I asked when they are going to upload my music on other platforms. For 6 months they still didn't answer. Lost 200€.
July 17, 2025
Unprompted review
Reply from Music Gateway
Thanks for your feedback, and we're really sorry to hear about your experience.
We distribute to 100s of platforms globally, so if your track only appeared on Spotify, that needs to be investigated. We can’t see any open support tickets linked to this kind of issue, which suggests we may not have received your previous message.
Please reach out directly to support@musicgateway.com with the details of your release and we’ll prioritise this and ensure it’s resolved as quickly as possible.
Reply from Music Gateway
Thanks! That’s our mission - to support and empower independent creators every step of the way.
they do great mastering and that's a…
they do great mastering and that's a fact.
June 16, 2025
Unprompted review
Reply from Music Gateway
Appreciate the vote of confidence, we’ll take that! Glad the mastering’s hitting the mark for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.