musicMagpie Reviews 

360,822
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 33,907 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery and the wide selection of pre-loved movies, music, and books available on the platform. Consumers also note the highly competitive prices, consistently reliable product conditions, and the remarkably smooth, straightforward trade-in process for selling old mobile devices. However, some reviewers were not happy with item quality, specifically mentioning scratched music discs, non-working DVDs, or unexpected technical issues with refurbished mobile phones. Additionally, a few people noted occasional delivery setbacks, such as packages experiencing courier delays or arriving with somewhat inadequate protective packaging.

What people talk about most

Product

People report positive experiences with product, noting that items such as CDs, DVDs, books, and refurbished... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting prompt and fast arrivals.... See more

Service

Customers had positive experiences with service, highlighting a quick, painless, and reliable process when... See more

Price

Consumers find price to be positive and consistently report great value and competitive rates. Reviewers... See more

Quality

Users describe positive interactions with quality, noting that items consistently arrive in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have two DVD players and want to watch some old favourite. Streaming is charging and more expensive than buying bundles on Music Magpie. All DVD’s arrive quickly and great condition using royal mail.... See more

Company replied

Rated 5 out of 5 stars

Trading in my old phone via Timpson was quick, easy and straightforward. Having had a poor experience with a previous trade in, I particularly valued being able to hand my phone over in person to be a... See more

Company replied

Rated 5 out of 5 stars

MusicMagpie always provide quality (used) material. Wether it is CDs or DVDs or whatever you order. Combined with a first class Postal serve and competitive prices What more could a customer ask for... See more

Company replied

Rated 5 out of 5 stars

Brilliant service provided for selling on a mobile phone. Easy to set up account, good price offered, helpful guides on how to clear personal data before sending, and payment was received straight in... See more

Company replied


Company details

  1. Recycling Center
  2. Cell Phone Recycling and Unlocking Service
  3. Online Marketplace
  4. Used Computer Store

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!

Start Selling Sell Mobile Phones

About musicMagpie

Written by the company

musicMagpie is the fast, easy and FREE way to get cash for your Mobile Phones, Tech, CDs, DVDs, Games and Books!
Fast Same Day Payments
We pay on the same day your items arrive with us, giving you cash to spend sooner!
Tech Price Promise
We guarantee to pay the full amount we offer for your tech (including mobile phones or games consoles) or return them for FREE – no questions asked!
FREE App
Use your phone’s camera to scan your CDs, DVDs, Games and Books for an instant price. It’s easy to sell Tech using our app too!
FREE Courier
We’ll pick your stuff up from your doorstep on a day of your choice. Alternatively, you can send your stuff for FREE from a ParcelShop or Post Office.
Send Your Stuff in One Box
Whatever you’re selling, pack it all into one box. Best of all, you can use any box you like!
Hundreds of Millions Paid Out to Our Happy Customers!
Are you one of them? Leave us a review and let us know what you thought!
Refer a Friend and get a FREE £5!
Love using our service? Tell a friend about us and we’ll give you both a FREE £5! You can refer as many friends as you like, so there’s no limit to the cash you can make. Click the 'Visit musicMagpie' button below to get started!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

361K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(360,822)

32,412 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sue Perb

Excellent purchase and a very satisfied customer

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Lewis,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 3 out of 5 stars

MusicMagpie - mostly good

Website is mostly good, and tends to have the content I want to purchase at least 80% of time and at reasonable price.

I did have trouble with site keeping multiple items I wanted to buy in basket without clearing it when I go to look for other stuff (yes, I was signed in and I didn't use 'back' button instead of site menus).

Also had to order an album a second time, as first copy didn't read in CD player.

Content available via Amazon too, which is handy.

August 31, 2026
Rated 5 out of 5 stars

It was a great experience overall

It was a great experience overall. They held my items in the basket for a few days until I sorted out everything I wanted to sell. Perhaps they could have offered a little more on some items but that depends on the demand, I guess. Once they got my items, they made the payment on the very same day. Thank you so very much. It's been a real pleasure!

September 9, 2026
musicMagpie logo

Reply from musicMagpie

Hi andreea,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Excellent Service

Easy to deal with and no quibble about the price, excellent.

September 4, 2026
musicMagpie logo

Reply from musicMagpie

Hi Nigel,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Great price prompt delivery

Great price prompt delivery. 😎

September 9, 2026
musicMagpie logo

Reply from musicMagpie

Hi paul,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Six DVDs all as new in great condition

Six DVDs all as new in great condition. The delivery was not so good. he knocked once by the time I got to the door less than 20 seconds, I caught him dumping the parcel on full view next to the gate, this seems to be a trend with Evri, now using foreign labour. Pay peanuts expect monkeys

September 9, 2026
musicMagpie logo

Reply from musicMagpie

Hi John,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Top notch service as always wish i…

Top notch service as always wish i could give u more stars

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Paul,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Delivery on time

Delivery on time, no problems thanks

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Teresa,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 2 out of 5 stars

Washed out colours

Bought a pristine iphone 15 pro with a new battery, phone is in good condition, however there are some minor scratches on the cameras and some small dots on the frame which by themselves can be forgiven. However the screen has been replaced and while it is an oled screen - i think, the colours are really washed out and faded which is quite annoying. I bought this device thinking that the replaced screen would be of a high quality but it doesn’t really seem that way!

September 9, 2026
Unprompted review
Rated 5 out of 5 stars
musicMagpie logo

Reply from musicMagpie

Hi Martyn,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

sent off mon got paid wed very happy…

sent off mon got paid wed very happy sent special delivery worth it

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Annie,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

Extremely poor experience from start to…

Extremely poor experience from start to finish.

I purchased from this company via eBay because the item was needed urgently for work. The estimated delivery date passed with no item, no tracking information, and no clear indication that the order had even been dispatched.

Communication was also extremely poor. Responses took far too long and, when I did receive them, they failed to provide basic information about the status of the order. Despite the item not having been shipped, I was unable to get a straightforward cancellation and refund and ultimately had to ask eBay to step in.

The company has since told me that because an eBay case is open, they cannot refund me and suggested that I close the case first so they can process the refund. I am absolutely not prepared to remove my eBay buyer protection before receiving my money back.

I previously left a review about this experience which appears to have been removed, potentially because the purchase was made through eBay rather than directly through the company. I am therefore documenting the experience again and will continue to update and share my experience until the matter is properly resolved. Initially I thought maybe my review was backlogged as the 1 star review are flooding in.

Based on my experience, I would strongly advise customers to exercise caution. The delays, lack of useful communication and handling of the refund have left me with very little confidence in this business.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

Music Magpie provides a great way to…

Music Magpie provides a great way to improve my music collection at a reasonable price.

September 8, 2026
musicMagpie logo

Reply from musicMagpie

Hi Mike,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

So far I have been happy with the…

So far I have been happy with the delivery times my delivery man even comes earlier than said day. The condition and value of the items I have obtained have been good also,keep it up @

September 3, 2026
musicMagpie logo

Reply from musicMagpie

Hi Gary,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

website easy to use

website easy to use . full amount in account the day after they received item . Fair price on trade

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Debs,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Easy to use prompt delivery

Easy to use prompt delivery

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Customer,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 1 out of 5 stars

The process starts easy you go…

The process starts easy you go Timpson‘s and they review your product and you get an email saying you’ve been paid, your cash will arrive today , this was on Friday afternoon. But it didn’t.

On Monday I raised a ticket for customer services. We are experiencing delays yesterday. I replied back to the email because I still had no contact from them and I still didn’t have my £225

Today I have no contact and I still have no money. I will never use this company again. Where is magpie? Please contact me. Where’s my money?

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery and phone in excellent…

Prompt delivery and phone in excellent condition

September 3, 2026
musicMagpie logo

Reply from musicMagpie

Hi Lebanna,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

I was kept informed as to the status of…

I was kept informed as to the status of my selling order. Posted via Royal Mail on Monday, 7th September and on Thursday, 9th September I was informed that the money would be in my account. I also got a good price for my watch when compared to Apple. Thank you music magpie.

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Anita,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

Rated 5 out of 5 stars

Quick reliable and kept me informed…

Quick reliable and kept me informed during whole process

September 10, 2026
musicMagpie logo

Reply from musicMagpie

Hi Tina,

Thank you so much for taking the time to leave us a great review.

We are pleased to hear about your positive experience with musicMagpie and hope that you will continue to use our services in the future!

Did you know we also have a refer a friend program? Once your friend completes a purchase, you will both get 10% off your next order! More information can be found here: https://www.musicmagpie.co.uk/store/refer-a-friend?segment=store&situation=TPreplysegment=store

Kind Regards,
Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look