MW Vehicle Contracts Reviews 

423
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and attentive approach, making the entire process smooth and stress-free. Many highlight the exceptional customer service, noting quick response times, clear communication, and a genuine commitment to providing the best possible experience. The delivery service is frequently described as excellent, with vehicles arriving on time and with attention to detail. However, some people were dissatisfied with the aftercare service, mentioning unresolved issues and a perceived unwillingness to sort them out.

What people talk about most

Service

Customers had positive experiences with service, often highlighting great communication and efficiency... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting great service from start to... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the efficiency and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience with MW Vehicle Contract, done an application online and after that I was contacted by Jack when he explained everything to us. After we agreed on what truck to choose to suit p... See more

Company replied

Rated 5 out of 5 stars

I brought a ford transit custom dealing with Erica. She was brilliant all the way through and even when i got put into contact with other people of the company they were just as useful/helpful. The o... See more

Company replied

Rated 5 out of 5 stars

Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every que... See more

Company replied

Rated 5 out of 5 stars

Everything ran seamlessly from start to finish. MW Vehicle Contracts comfortably had the most competitive quote by quite a wide margin, we then had excellent communications throughout and two weeks la... See more

Company replied


Company details

  1. Leasing Service
  2. Car Leasing Service
  3. Car Rental Agency
  4. Van Rental Agency

Written by the company

Business, Fleet and Personal. We work with the UKs leading vehicle funders to offer you the best car, van and pick-up leasing deals available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(423)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Scarlett at MWVC was absolutely…

Scarlett at MWVC was absolutely outstanding to work with. From the very first interaction, she was knowledgeable, approachable, and truly attentive to my needs. She took the time to answer every question thoroughly, offered clear and honest guidance, and made the entire process smooth and stress-free. Her professionalism and friendly demeanor put me at ease right away, and it was clear she genuinely cared about providing the best possible experience.

I couldn’t be happier with the service Scarlett provided—she went above and beyond at every step. I highly recommend asking for her if you’re considering MWVC. You’ll be in excellent hands!

August 27, 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for your positive feedback, we appreciate it!

Rated 1 out of 5 stars

When going through the sales process

When going through the sales process, communication was constant.

Since I’ve received the vehicle, which has some issues, aftercare has been horrendous

August 18, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

I am sorry to hear that you have been experiencing issues with your new vehicle. Following our investigation, I can confirm that our team has explored all available channels to assist you and will continue to do so. The vehicle needs to be returned to an authorised Maxus dealer for investigation and repair. We have advised that you to contact your local dealer to arrange an inspection of your vehicle so they can provide further assistance with resolving the issue.

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Great and fast repsonse to quote requests. Great after experience in ordering and waiting for delivery. Great delivery and attention to detail - all in all highly recommend!!

July 16, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you so much for the recommendation, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Very good

Very good. Efficient

June 20, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for your positive feedback, we appreciate it!

Rated 1 out of 5 stars

Stop telling lies about delivery slots

Stop telling lies about delivery slots

June 5, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for your feedback. We’re sorry to hear that you feel let down by the delivery dates provided.

Please know that all initial delivery dates are estimates, and while we do our best to ensure timely arrivals, delays can occasionally occur that are unfortunately outside of our control. We always aim to communicate any updates or changes as promptly as possible. We are happy to hear you have now have taken delivery of your vehicle and we truly appreciate your patience and understanding.

Rated 3 out of 5 stars
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for taking the time to leave your feedback. We're truly sorry to hear that you were let down by the delivery dates.

While we do our best to provide accurate delivery estimates, there are times when unexpected issues with our suppliers or shipping partners can cause delays that are unfortunately out of our direct control. We always aim to communicate any updates as soon as possible and are continuously working to improve this part of the process.

Your experience matters to us, and we appreciate your patience and understanding.

Rated 5 out of 5 stars

Delivered on time everything I asked…

Delivered on time everything I asked for. Scarlet was amazing throughout the whole process. Kept in touch constantly to keep me updated by email or txt for what you get 1st class service will happily deal with this company in the future G.CRAMB

May 19, 2025
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Reply from MW Vehicle Contracts

Hi there! Thank you for the 5-star review. We appreciate your positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

great team

Lots of issues with the finance company, odd and complex procedures, but MWVC worked diligently to solve it. Gabby went the extra mile to source the right car for me, very happy, price competitive - what's not to like

May 13, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for the continued support. If you're happy, then we're happy. We appreciate your feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Brilliant service from MW

Brilliant service from Scarlett and Caitlin in helping our business secure a new Ford Ranger.

May 2, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there! Thank you for the 5-star review. We appreciate your positive feedback and look forward to working with you again in the future!

Rated 4 out of 5 stars

Very responsive on initial contact to…

Very responsive on initial contact to change vehicle. Options were provided in a timely manner. Post ordering vehicle there should have been better comms to highlight the delays. But otherwise a positive experience.

April 29, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there!
We appreciate your positive feedback and look forward to working with you again in the future!

Rated 4 out of 5 stars

Good trustworthy and reliable.

Good trustworthy and reliable

April 3, 2025
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Reply from MW Vehicle Contracts

Thank you so much for the recommendation, we look forward to working with you again in the future!

Rated 5 out of 5 stars

Straight forward transaction

It was a straight forward process and Joe Cuthbertson walked us through each step. The vans were brand new and exactly as specified, delivered quickly to the north of Scotland. Excellent pricing that couldn't be matched by local providers

April 3, 2025
Unprompted review
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there! Thank you for the 5-star review. We appreciate your positive feedback and look forward to working with you again in the future!

Rated 5 out of 5 stars

Happy customer!

Very easy process

Simple

Delivery included

Very happy

April 14, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Thank you for the continued support. If you're happy, then we're happy. We appreciate your feedback and look forward to working with you again in the future!

Rated 1 out of 5 stars

I bought van from MW Vehicle and…

I bought van from MW Vehicle and unfortunately I was misleading by them. I asked them for the van and they confirm it's good as they did the service and delivered. They did but once it received, it was some cosmetic issues such as the wood inside and the where the keys all broke, I was advised that they will pay £100.00 towards fixing but they did not! Moreover and as they drives all the way it was more mileage and no much of fuel which lead to anti-pollution system issue 'DPF' issue I guess. As we bought it with warranty, I was advised to take it to one of their certified garages for diagnostic. Before I took it, I explain the issue to the warranty company and ai was advised to take it to Halfords, I paid £50.00 but Halfords did not realise this issue so I lost £50.00 and MW Vehicle did not help. Furthermore and per the warranty company, am not fit their terms and conditions as I do delivery for items and that is not covered so that is another mislead by MW Vehicle.

I spoke to Michael Christmas which he was trying to help and keep asking me to take it to other garage for another diagnostic but I did not as ai never get the £100.00 towards fixing the internal woods and the £50.00 for the diagnostic fees plus the warranty which not covering my type of business.

I will seek an advise from Trading Standards for the misleading and definitely won't recommend them although they been good before the purchasing.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, vehicle exactly as described :)
Would 100% recommend

March 17, 2025
MW Vehicle Contracts logo

Reply from MW Vehicle Contracts

Hi there. Thank you for the 5-star review, we appreciate your positive feedback!

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