Terrible quality it arrived torn
Quality: 1
Value for money: 1

Reply from My 1st Years
Hi, we're sorry to hear that the Personalised Grey Penguin Fleece Robe arrived torn and disappointed you. We’ve looked into the email thread and, as you were unable to provide photos of the damage and confirmed that the item had already been gifted, our Customer Services team was unfortunately left with limited options for how we could investigate and resolve the issue.
We’re sorry we couldn’t do more on this occasion, and we hope the recipient was nevertheless happy with the robe.
Best regards, Aleksandra, Customer Services, My 1st Years
