I ordered a personalised dragon for a friend in Canada. Had an issue initially where Evri would not deliver to Canada but was only told of this because I contacted customer services as my tracking sai... See more
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Review summary
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Reviews shaping this summary
I’ve ordered twice from My 1st Years. As with a lot of products you can personalise, they can be expensive but worth keeping an eye on the sales. Items have arrived with correct spelling and text, nic... See more
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Have recently ordered a gift for my new Grandson. I made a mistake in what I ordered and I cannot praise their customer service enough. They went above and beyond to rectify my mistake. Really lovely... See more
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Absolutely gorgeous item, delivered promptly, packaged well and eco consciously (all the screws and parts were in labeled paper envelopes instead of plastic bags which I thought was a lovely touch). B... See more
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Company details
About My 1st Years
Written by the company
The Home of Personalised & Unique Baby Gifts.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Welcoming a new baby into the world is a moment like no other — a time filled with boundless love, joy, and unforgettable memories. At My 1st Years, we understand how precious these first moments are. That’s why we’re here to help you celebrate this once-in-a-lifetime occasion with beautifully crafted, personalised gifts that capture the magic of early childhood.
From their very first cuddles to their first steps, every keepsake from My 1st Years is designed to grow with them.
Discover uniquely personalised baby gifts that make every milestone unforgettable.
Choose from classic teddy bears, soft knitted blankets, and tiny high-top trainers made for little adventures.
Enjoy our signature personalisation expertise, perfected with care and attention to every detail.
Each item can be embroidered, flocked, printed or engraved with a name, birth date, or heartfelt message.
Create a meaningful keepsake that celebrates love, family, and the joy of new beginnings.
Contact info
My 1st Years, DC4 Cheaney Drive, Grange Park Industrial Estate, , NN4 5FB,, Northampton,, United Kingdom
- 020 3874 2225
- support@my1styears.com
- www.my1styears.com
4.3
Excellent
17K reviews
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Krisha was really helpful i needed to…
Krisha was really helpful i needed to change the delivery address on my order she replied very quickly confirming that she had changed the address for me.
April 3, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the address change was handled quickly and efficiently. We appreciate you taking the time to share your positive experience.
Sincerely, Aleksandra from the My 1st Years Management Team
Emailed them with an issue with the…
Emailed them with an issue with the items they’ve sent me not being what I ordered has a response saying that the email they have isn’t affiliated with any orders bare in mind it was £140 on sale prices it’s very very expensive for what it is and impossible to speak to anybody. Won’t be using again
April 4, 2026
Unprompted review
Reply from My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear about your experience. Unfortunately, we’re unable to locate your order without further details, and we’ve also had difficulty finding any previous emails relating to this issue. We completely understand how frustrating this must be and would really like to help resolve this for you. If you’d like to discuss your experience further, please feel free to email us at support@my1styears.com with the subject 'Review - Aleksandra', and we will be happy to look into this for you.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
KRISHA at 1st years was absolutely…
KRISHA at 1st years was absolutely fantastic to deal with. I emailed 1st years and Krisha was of great assistance and sorted the issue out straight away. She was an absolute pleasure to deal with. The quality of the 1st year products and wonderful and beautifully personalised. Look out for flash sales and special offers they are such good offers. Thank you Krisha for all your help.
April 3, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that you had a positive experience! It's great to know that our products met your expectations and that our assistance was helpful. We appreciate you mentioning the value of our special offers and flash sales. Thanks for your feedback!
Sincerely, Aleksandra from the My 1st Years Management Team
Updated delivery
I placed an order today and accidentally entered the wrong address. I contacted customer service, and Krisha responded very quickly and resolved the issue for me straight away. I’m ever so grateful for the prompt and helpful support — excellent service.
April 3, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that our support team resolved the address issue promptly. We appreciate you bringing this to our attention, and we are grateful for your positive feedback.
Sincerely, Aleksandra from the My 1st Years Management Team
Oliwia was very helpful and lovely
Oliwia was very helpful and lovely!
Raised a concern and was sorted out within 24 hours!!
Thank you 🩷
April 2, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the issue was sorted out quickly and that you found our team member helpful. Thank you for your positive feedback!
Sincerely, Aleksandra from the My 1st Years Management Team
Great experience
Unfortunately my parcel was delivered to the wrong address. When I contacted My first years, Ewelina got straight back to me and honestly it was a first class service. Within a few days she had a new parcel at my door waiting for me. Absolutely no hassle after something I thought was going to be a horrible experience. I have ordered from my first years a few times and I will be ordering a lot more!
Thank you so much
March 23, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the issue with your delivery was resolved quickly and efficiently. We appreciate your positive feedback and are so glad you had a first-class experience. Thank you for your continued support!
Sincerely, Aleksandra from the My 1st Years Management Team
Poor customer service from start to finish
Paid for next day delivery and did not arrvie the next day (which was a working day), furthermore when the delivery arrived it was damaged.
Raised as a complaint as due to gift to new parents the next day and offered a replacement which would not have arrived on time or store credit, which I specifcally stated I did not want after paying for next day delivery and not getting this service and the experiance so far.
Customer service team (Geraldine) then logged off for the day with no update or resolution, customer service is very poor and not much care given (to customer or products) once they have your money.
Review of current 2026 reviews on Trustpiolt all show 5 Star but majority are issues with orders.... seems bizzare to me
Update - 9th April 2026 - Still discussing a refund for the gift box with customer service (Geraldine) I have provided proof that the gift box has value (they sell them on their site), consistently stated store credit is not acceptable and requested compenstation for sourcing a replacement gift box. I note there would have been time for a replacement if the delivery arrived the next day as paid for. They have refunded the full amount paid for this service not received.
March 30, 2026
Unprompted review
Reply from My 1st Years
Hello, thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the delay with your next day delivery and that the gift box arrived damaged, especially as this was intended as a gift. We will be sure to pass your feedback on to our team. From our records, we can see that we have offered the available resolutions, including a full refund of the delivery costs paid and a replacement of the gift box. As there was not enough time for a replacement to arrive, a store credit was also offered as an alternative. Please note that the gift box itself is provided free of charge, so this would not be eligible for a refund. We have not yet received a response from you regarding these options, so please do reply within the existing email thread and we will be happy to assist further.
We apologise again for the inconvenience caused and appreciate you bringing this to our attention.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent personalized products and service.
I ordered newborn easter bunny, onesie and a bath robe. I originally provided the wrong spelling for the personalized name. The company were very good about my error and remedied without any problems. The receiver described the items as adorable and the added personalized gift box will be used for baby keepsakes. Quick delivery too.
Thank you for great service.
April 1, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that you found the items adorable and that the personalised gift box will be useful. We appreciate your positive feedback regarding our service and quick resolution of the spelling error. Thank you!
Sincerely, Aleksandra from the My 1st Years Management Team
Birmingham Selfridges
I went to the my first years store in Selfridges Birmingham, my daughter wanted a personalised bunny Olive Green colour. The assistant at the store Karina was very nice and helpful n made the experience even more special. Loved the way she packaged n wrapped it all and helped my daughter pick out the colours n fonts n advised what writing would be better. Thank u Karina and will definitely be visiting again.
March 31, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that you and your daughter had a special experience in our store. We appreciate your positive feedback regarding the assistance you received in creating your personalized bunny. We're glad our team member made your visit memorable, and we look forward to seeing you again.
Sincerely, Aleksandra from the My 1st Years Management Team
I had a missing item within my parcel
I had a missing item within my parcel. Geraldine responded to my email, and had my replacement item posted out the same day. Which has been delivered today!
Thank you so much for your support
March 31, 2026
Unprompted review
Reply from My 1st Years
Hi, we are so happy to hear that the replacement item was delivered promptly! We appreciate your positive feedback and are grateful for your support.
Sincerely, Aleksandra from the My 1st Years Management Team
5 STAR COMPANY
I made a mistake with my order and Geraldine put it right for me with a fabulous gold star service! ⭐️ So I would definitely recommend this company just for customer service alone but then if you add in the quality of their products, then you have ⭐️⭐️⭐️⭐️⭐️ all round!!!
March 30, 2026
Unprompted review
Reply from My 1st Years
Hi, we're happy to hear that the issue with your order was resolved quickly and efficiently. We appreciate your kind words regarding the quality of our products and customer support. Thank you for the five-star review!
Sincerely, Aleksandra from the My 1st Years Management Team
Ewelina you saved the day again
Ewelina you saved the day again! After a misspelt name on two items, upon proof of return you have arranged for the replacements to be sent. This is what customer service is about! Shame all companies do not mirror this. Highly recommended.
March 31, 2026
Unprompted review
Reply from My 1st Years
Hello, we're so happy to hear that we could resolve the issue and provide excellent support. It's great to know the replacements are on their way! Thank you for recommending us and sharing your experience.
Sincerely, Aleksandra from the My 1st Years Management Team
My first order arrived with nothing in…
My first order arrived with nothing in the box which was disappointing to say the least. However Aleksandra leapt into action and arranged for another peronalised pull along train to be delivered by DPD and it arrived within a couple of days in time for my grandson's first birthday.
March 23, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your review. We’re very sorry to hear that your initial order arrived empty; this is certainly not the experience we want for our customers. However, we’re so pleased that we were able to resolve this quickly for you and arrange a replacement in time for your grandson’s first birthday. Thank you again for your patience and for taking the time to share your experience. It really means a lot to us.
Best regards, Aleksandra, Management Team, My 1st Years
Fantastic and efficient service from khrishna
Fantastic and efficient service from Krishna over the last 24 hrs this was the first time ordering from this site and the parcel that was delivered was completely unacceptable from evri all packages were ripped and should not have even been delivered I was clearly very upset as the products had been contaminated Krishna arranged for a quick return and a replacement sent out within a speedy service I could not have asked for more she has turned this very negative experience into a positive one and I will be ordering more lovely items for my granddaughter in the very near future with customer care like this xx amazing job well done
March 23, 2026
Unprompted review
Reply from My 1st Years
Hello, thank you so much for taking the time to share your experience. We’re very sorry to hear about the condition your parcel arrived in, as this is certainly not the standard we expect from our delivery partners. That said, we’re delighted to hear that we were able to step in quickly and turn things around for you. We truly appreciate your understanding and your continued support, and we look forward to helping you find more lovely items for your granddaughter very soon.
Best regards, Aleksandra, Management Team, My 1st Years
Excellent Customer Service
I ordered a first birthday gift and inadvertently put the wrong postcode on. I contacted the company who explained once an item is out for delivery they can’t change the postcode. As a gesture of goodwill they not only replaced my order free of charge but also processed express delivery for me. I received my package within 24 hours beautifully gift wrapped with a message card inside. The quality of the gift itself - a four piece wooden puzzle and personalised bag to store it in is excellent. Ewelina in customer services dealt with my enquiry promptly and efficiently. The best customer service I have received ever.
March 19, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review!
We’re absolutely delighted to hear that you were happy with both the product and the service you received. It’s great to know the gift arrived in time and that you were pleased with the quality and presentation. We’ll be sure to pass your kind words on to Ewelina, she’ll be thrilled to hear this!
Thank you again for your support, it truly means a lot to us.
Best regards, Aleksandra, Management Team, My 1st Years
Great Customer Service!
Ewelina from Customer Services was fantastic! After my order was lost by the courier I contacted customer services. The order was a gift for my granddaughter which was explained to the team and they organised a replacement. This arrived in time for my granddaughter's birthday and she was over the moon with her gift. A huge thank you to Ewelina
who organised the replacement with a super fast turnaround. Greatly appreciated. Thank you! 😊
March 19, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your wonderful review!
We’re delighted to hear that your granddaughter loved her gift and that it arrived in time for her birthday.
A special thank you for your kind words about Ewelina as well. We’ll be sure to pass this on to her and the team. She’ll be so pleased to hear your feedback. We really appreciate you taking the time to share your experience
Best regards, Aleksandra, Management Team, My 1st Years
I can't fault this company
I can't fault this company, the backpack I ordered for my boy is lovely. It arrived perfectly packaged and the size is perfect.
Love the fact it has his name on it so I couldn't be happier.
Highly recommend:) thank you My 1st Years
March 19, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your kind and positive review! We’re thrilled to hear that you had a great experience with us. Your feedback is incredibly valuable to our team and helps us continue improving and striving for excellence in everything we do.
It’s customers like you that make all our efforts worthwhile, and we’re so glad to have been able to meet your expectations. We look forward to serving you again soon!
Best regards, Aleksandra, Management Team, My 1st Years
Very disappointing experience
Very disappointing experience, especially as a repeat customer.
Unfortunately, all three bags I received had multiple issues. The personalisation was significantly smaller than advertised, uneven, and not proportionate to the bag, which made the overall finish look poor and not suitable as gifts. This did not match the images shown on their website.
In addition, there were visible marks/scratches on the material, which were dismissed as “creases” by them despite providing clear close-up images.
Customer service was also disappointing. Rather than acknowledging the issues, they repeatedly defended the quality and focused on unrelated points.
Overall, the items were not as described and not fit for purpose. I expected much better, particularly as a loyal customer.
Would not recommend based on this experience.
March 19, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you for your feedback, and we’re very sorry to hear that you’re disappointed with your recent experience, especially as a returning customer.
We’re sorry that the items and personalisation did not meet your expectations, and we understand your concerns regarding the finish and overall quality.
Having looked into this, we can see that our Customer Services team did offer you the option to return the products for a full refund, as we always want to resolve any issues as fairly as possible.
We do appreciate you taking the time to share your feedback, and we will ensure your comments are passed on to the relevant teams for review.
Best regards, Aleksandra, Management Team, My 1st Years
I went to my1styears in selfridges…
I went to my1styears in selfridges Birmingham on the 12/03/2026 to get some stuff for my son as he was starting nursery I was served by karina her customer service was amazing she helped me choose some items to help my son feel comfortable at nursery she is a real asset to your company ⭐️⭐️⭐️⭐️⭐️
March 12, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for your lovely feedback! We’re delighted to hear about your experience at our Selfridges Birmingham store, and it’s wonderful to know that Karina provided such amazing customer service. Helping you find the right items for your son starting nursery is exactly the kind of support we aim to offer, so it’s great to hear she made that experience easier and more special for you.
Wishing your son all the best as he starts nursery!
Best regards, Aleksandra, Management Team, My 1st Years
Wrong order
Krisha was excellent in resolving my issue quickly and efficiently. I had been sent the wrong order and urgently needed the correct item as soon as possible. Krisha handled the situation promptly, arranged for the correct item to be sent out, and ensured it will arrive in time for when I need it.
Thank you so much for the outstanding support.
March 16, 2026
Unprompted review
Reply from My 1st Years
Hi, thank you so much for taking the time to share your feedback!
We’re delighted to hear that Krisha was able to resolve your issue quickly and efficiently, especially given how urgent the situation was.
It’s great to know everything was sorted in time for when you needed it. If there’s ever anything else we can help with, please don’t hesitate to get in touch. Thanks again for your lovely review!
Best regards, Aleksandra, Management Team, My 1st Years
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